3 Replies Latest reply on Jun 27, 2011 7:09 AM by exusmcdoc

    Cannot install reader x

    exusmcdoc

      When ever I try to install reader x i get to the following

       

      status  registering modules      file authplay.dll, file C:\proga...\

       

      It has been sitting at this point for almost an hour.

       

      AdobeARM log has the following

       

      [2011-06-25 07:56:33] Adobe ARM 1.5.5.0 logging started.

      [2011-06-25 07:56:33] Command Line:

      [2011-06-25 07:56:33] InitUpdatedProductInfo failed.

      [2011-06-25 07:56:33] ** Setting Error Condition:

      [2011-06-25 07:56:33]    Error Code: 1111

       

      [2011-06-25 07:56:33] ARM returns ERROR_SUCCESS

      [2011-06-25 07:56:33] Adobe ARM 1.5.5.0 logging finished.

       

       

      how do I get the install to complete?