12 Replies Latest reply on Nov 16, 2015 2:11 AM by Peter Spier

    modal dialog or alert is active when opening a doc.

    RonMJ

      lately whenever I open an indesign CS4 existing document a tiny alert window pops up that is too small to read what it says. when trying to reopen the doc the message appears "Cannot handle the request because a modal dialog or alert is active"

      I am not doing anything besides opening a document. and the only way to get rid of the tiny alert window and open the doc is to hit return. any idea whats happening and how to stop this?

        • 1. Re: modal dialog or alert is active when opening a doc.
          Steve Werner Adobe Community Professional & MVP

          Two things you might try:

           

          If you have any third-party plug-ins, try disabling them. Also restore your InDesign preferences:  http://forums.adobe.com/thread/526990

          • 2. Re: modal dialog or alert is active when opening a doc.
            RonMJ Level 1

            Hi Steve,

            Thanks for getting back to me so quick. I deleted the preference files, but unfortunately it didn't fix the problem. I do not have any 3rd party ext so there was nothing to do there. Do you know of anything else?

            let me know

            thanks

            • 3. Re: modal dialog or alert is active when opening a doc.
              John Hawkinson Level 5

              It could be a bad or broken startup script. Do you have any startup scripts that you have installed?

              Can you please post a screenshot of the unreadable error?

              • 4. Re: modal dialog or alert is active when opening a doc.
                RonMJ Level 1

                There are no startup scripts, just the out of the box program.

                below is the error message. thanks

                 

                Process:         QuarkXPress [7814]

                Path:            /Applications/QuarkXPress 7.01/QuarkXPress.app/Contents/MacOS/QuarkXPress

                Identifier:      com.quark.QuarkXPress

                Version:         7.5 (7.5)

                Code Type:       X86 (Native)

                Parent Process:  launchd [105]

                 

                Date/Time:       2011-07-05 10:23:10.670 -0400

                OS Version:      Mac OS X 10.6.8 (10K540)

                Report Version:  6

                 

                Interval Since Last Report:          225024 sec

                Crashes Since Last Report:           1

                Per-App Interval Since Last Report:  7 sec

                Per-App Crashes Since Last Report:   1

                Anonymous UUID:                      FE72441B-8ADF-4AF6-8D84-1357BEDC422D

                 

                Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

                Exception Codes: KERN_INVALID_ADDRESS at 0x000000003fffede8

                Crashed Thread:  0  Dispatch queue: com.apple.main-thread

                 

                Thread 0 Crashed:  Dispatch queue: com.apple.main-thread

                0   com.quark.QuarkXPress         0x009fa90b IORegistryReaderX::itoa(long long, char*) + 85

                1   com.quark.QuarkXPress         0x009fac69 IORegistryReaderX::AppendToString(void const*, std::string&) + 201

                2   com.quark.QuarkXPress         0x009faf2d IORegistryReaderX::GetHwParameter(char const*, __CFString const*, std::string&) + 137

                3   com.quark.QuarkXPress         0x009c9eeb HardwareDetailsMacX::GetScsiIdeIdentifier(std::string&) + 53

                4   com.quark.QuarkXPress         0x0098212b HardwareDetailsBridge::GetScsiIdeIdentifier(std::string&) + 27

                5   com.quark.QuarkXPress         0x0097cbeb NodelockImpl::GetScsiIdeIdentifier(std::string&) + 27

                6   com.quark.QuarkXPress         0x009819f0 NodelockWrapper::GetScsiIdeIdentifier(std::string&) + 24

                7   com.quark.QuarkXPress         0x0097bc65 HardwareHash::GetScsiIdeIdentifierHash(std::string&) + 37

                8   com.quark.QuarkXPress         0x0097becd HardwareHash::GenerateSystemIdentifier(SystemIdentifier&) + 511

                9   com.quark.QuarkXPress         0x00932ed6 Activation::IsActivated(unsigned long*) + 464

                10  com.quark.QuarkXPress         0x0019fe53 ActivationManager::ActivateInit() + 163

                11  com.quark.QuarkXPress         0x0049f5d9 initialize() + 11017

                12  com.quark.QuarkXPress         0x0018bb1a main + 144

                13  com.quark.QuarkXPress         0x00002b4e _start + 216

                14  com.quark.QuarkXPress         0x00002a75 start + 41

                 

                Thread 1:  Dispatch queue: com.apple.libdispatch-manager

                0   libSystem.B.dylib             0x91224382 kevent + 10

                1   libSystem.B.dylib             0x91224a9c _dispatch_mgr_invoke + 215

                2   libSystem.B.dylib             0x91223f59 _dispatch_queue_invoke + 163

                3   libSystem.B.dylib             0x91223cfe _dispatch_worker_thread2 + 240

                4   libSystem.B.dylib             0x91223781 _pthread_wqthread + 390

                5   libSystem.B.dylib             0x912235c6 start_wqthread + 30

                 

                Thread 2:

                0   libSystem.B.dylib             0x91223412 __workq_kernreturn + 10

                1   libSystem.B.dylib             0x912239a8 _pthread_wqthread + 941

                2   libSystem.B.dylib             0x912235c6 start_wqthread + 30

                 

                Thread 0 crashed with X86 Thread State (32-bit):

                  eax: 0x80000000  ebx: 0x009fa8c4  ecx: 0x91253b93  edx: 0xbfffede8

                  edi: 0xc82a14ff  esi: 0xfe896682  ebp: 0xbfffedb8  esp: 0xbfffed40

                   ss: 0x00000023  efl: 0x00010286  eip: 0x009fa90b   cs: 0x0000001b

                   ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f

                  cr2: 0x3fffede8

                 

                Binary Images:

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                0x33ee000 -  0x36c9fff +Xalan-c-xc ??? (???) /Library/Frameworks/Xalan-c-xc.framework/Versions/1.5/Xalan-c-xc

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                0x90003000 - 0x90130ffb  com.apple.MediaToolbox 0.484.52 (484.52) <xxxxxxxxxxxxxxx> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbox

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                0x910f2000 - 0x910f9ff7  com.apple.agl 3.0.12 (AGL-3.0.12) <xxxxxxxxxxxxxxxxxxxx> /System/Library/Frameworks/AGL.framework/Versions/A/AGL

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                0x913cf000 - 0x913dcff7  com.apple.NetFS 3.2.2 (3.2.2) <xxxxxxxxxxxxxxxxxxxxxxxxxxx> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS

                0x91416000 - 0x9141aff7  libGIF.dylib ??? (???) <xxxxxxxxxxxxxxxxxxxxxxxxxxxxx> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libGIF.dylib

                0x9141b000 - 0x9147cfe7  com.apple.CoreText 151.10 (???) <xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.f ramework/Versions/A/CoreText

                0x9147d000 - 0x9148bff7  com.apple.opengl 1.6.13 (1.6.13) <xxxxxxxxxxxxxxxxxxxxxxxxx> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

                0x9148c000 - 0x9148cff7  liblangid.dylib ??? (???) <xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> /usr/lib/liblangid.dylib

                0x91544000 - 0x915f2ff3  com.apple.ink.framework 1.3.3 (107) <xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/ A/Ink

                0x915f3000 - 0x915f6ff7  libCGXType.A.dylib 545.0.0 (compatibility 64.0.0) <xxxxxxxxxxxxxxxxxxxxxxxxxxxxx> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libCGXType.A.dylib

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                0x92428000 - 0x924e0feb  libFontParser.dylib ??? (???) <xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontParser.dylib

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                0x94d7c000 - 0x94debff7  libvMisc.dylib 268.0.1 (compatibility 1.0.0) <xxxxxxxxxxxxxxxxxxxxxx> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvMisc.dylib

                0x94dec000 - 0x94e0dfe7  com.apple.opencl 12.3.6 (12.3.6) <xxxxxxxxxxxxxxxxxx> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL

                0x94e0e000 - 0x94e0fff7  com.apple.TrustEvaluationAgent 1.1 (1) <xxxxxxxxxxxxxxxxxxxxxx> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluati onAgent

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                0x9510b000 - 0x95117ff7  libkxld.dylib ??? (???) <xxxxxxxxxxxxxxxxxxxxxxxx> /usr/lib/system/libkxld.dylib

                0x95118000 - 0x959fbff7  com.apple.AppKit 6.6.8 (1038.36) <xxxxxxxxxxxxxxxxxxxxxxx> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

                0x95a15000 - 0x95bd7feb  com.apple.ImageIO.framework 3.0.4 (3.0.4) <xxxxxxxxxxxxxxxxxxxxxxxx> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/ImageIO

                0x95cfc000 - 0x95d2fff7  com.apple.AE 496.5 (496.5) <xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Vers ions/A/AE

                0x95f8c000 - 0x95fa8fe3  com.apple.openscripting 1.3.1 (???) <xxxxxxxxxxxxxxxxxxxxxxxxxx> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting

                0x95fb1000 - 0x95ff7ff7  libauto.dylib ??? (???) <xxxxxxxxxxxxxxxxxxxxxxxxxxx> /usr/lib/libauto.dylib

                0x96023000 - 0x9603eff7  libPng.dylib ??? (???) <xxxxxxxxxxxxxxxxxxxxxxxx> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libPng.dylib

                0x96052000 - 0x9609ffeb  com.apple.DirectoryService.PasswordServerFramework 6.1 (6.1) <xxxxxxxxxxxxxxxxxxxxxxx> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordServer

                0x96203000 - 0x96203ff7  com.apple.CoreServices 44 (44) <xxxxxxxxxxxxxxxxxxxx> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

                0x96204000 - 0x9622affb  com.apple.DictionaryServices 1.1.2 (1.1.2) <xxxxxxxxxxxxxxxxxxxxxx> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryService s.framework/Versions/A/DictionaryServices

                0x9622b000 - 0x9623ffe7  libbsm.0.dylib ??? (???) <xxxxxxxxxxxxxxxxxxxxxx> /usr/lib/libbsm.0.dylib

                0x96450000 - 0x96885ff7  libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <xxxxxxxxxxxxxxxxxxxxxx> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLAPACK.dylib

                0x96886000 - 0x96c9cff7  libBLAS.dylib 219.0.0 (compatibility 1.0.0) <xxxxxxxxxxxxxxxxxxxxxx> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libBLAS.dylib

                0x96c9d000 - 0x96ce1ff3  com.apple.coreui 2 (114) <xxxxxxxxxxxxxxxxxxx> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI

                0x96d15000 - 0x96d68ff7  com.apple.HIServices 1.8.3 (???) <xxxxxxxxxxxxxxxxxxxxx> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices .framework/Versions/A/HIServices

                0x96d6c000 - 0x96db5fe7  libTIFF.dylib ??? (???) <xxxxxxxxxxxxxxxxxxxxxxxx> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libTIFF.dylib

                0x96db6000 - 0x96ddeff7  libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <xxxxxxxxxxxxxxxxxxxxxx> /usr/lib/libxslt.1.dylib

                0x96ddf000 - 0x96ebdfef  com.apple.QuickTimeMPEG4.component 7.6.6 (1783) <xxxxxxxxxxxxxxxxxxxxxxxx> /System/Library/QuickTime/QuickTimeMPEG4.component/Contents/MacOS/QuickTimeMPEG4

                0x96ef8000 - 0x96fb4fff  com.apple.ColorSync 4.6.6 (4.6.6) <xxxxxxxxxxxxxxxxxxxxxxxx> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync

                0x96fb5000 - 0x977a4557  com.apple.CoreGraphics 1.545.0 (???) <xxxxxxxxxxxxxxxxxxxxxx> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/CoreGraphics

                0x977f7000 - 0x97a68fef  com.apple.Foundation 6.6.7 (751.62) <xxxxxxxxxxxxxxxxxxxxxxx> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

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                0x97c25000 - 0x97c29ff7  libGFXShared.dylib ??? (???) <xxxxxxxxxxxxxxxxxx> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib

                0x9867e000 - 0x9885cfe3  libType1Scaler.dylib ??? (???) <xxxxxxxxxxxxxxxxxxxxxxxxxx> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libType1Scaler.dylib

                0x9885d000 - 0x997afff7  com.apple.QuickTimeComponents.component 7.6.6 (1783) /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTimeComponent s

                0x997b0000 - 0x997d2fef  com.apple.DirectoryService.Framework 3.6 (621.11) <xxxxxxxxxxxxxxxxxxxxxx> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryService

                0x997d3000 - 0x997d3ff7  com.apple.Carbon 150 (152) <xxxxxxxxxxxxxxxx> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

                0x997d4000 - 0x997e2fe7  libz.1.dylib 1.2.3 (compatibility 1.0.0) <xxxxxxxxxxxxxxxxxxxxxxx> /usr/lib/libz.1.dylib

                0x99b1d000 - 0x99b9fffb  SecurityFoundation ??? (???) <xxxxxxxxxxxxxxxxx> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation

                0x99ba0000 - 0x99be4fe7  com.apple.Metadata 10.6.3 (507.15) <xxxxxxxxxxxxxxxxxxxxx> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framewor k/Versions/A/Metadata

                0x99be5000 - 0x99bf7ff7  com.apple.CoreMediaAuthoring 0.706 (706) <xxxxxxxxxxxxxxxxxxxxxx> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreMediaAuthor ing

                0x99c08000 - 0x99c42ff7  libcups.2.dylib 2.8.0 (compatibility 2.0.0) <xxxxxxxxxxxxxxxxxxxxx> /usr/lib/libcups.2.dylib

                0x99cd1000 - 0x99d3bfe7  libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <xxxxxxxxxxxxxxxxxxxxxxxxx> /usr/lib/libstdc++.6.dylib

                0x99d3c000 - 0x99df5fe7  libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <xxxxxxxxxxxxxxxx> /usr/lib/libsqlite3.dylib

                0x99e2b000 - 0x99e5efff  libTrueTypeScaler.dylib ??? (???) <xxxxxxxxxxxxxxxxxxxxxxxx> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libTrueTypeScaler.dylib

                0x99e5f000 - 0x99ed9fff  com.apple.audio.CoreAudio 3.2.6 (3.2.6) <xxxxxxxxxxxxxxxxxxxx> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

                0x99eda000 - 0x99ee0fff  com.apple.CommonPanels 1.2.4 (91) <xxxxxxxxxxxxxxxxxxxxxxxx> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/ Versions/A/CommonPanels

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                0x99f8f000 - 0x99fa1ff7  com.apple.MultitouchSupport.framework 207.11 (207.11) <xxxxxxxxxxxxxxxxxxxxxxxxx> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t

                0x99fa2000 - 0x9a04efe7  com.apple.CFNetwork 454.12.4 (454.12.4) <xxxxxxxxxxxxxxx> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framewo rk/Versions/A/CFNetwork

                0xba300000 - 0xba301fe7  libCyrillicConverter.dylib 49.0.0 (compatibility 1.0.0) <xxxxxxxxxxxxxxxx> /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib

                0xba500000 - 0xba501ff7  libGreekConverter.dylib 49.0.0 (compatibility 1.0.0) <xxxxxxxxxxxxxxxxx> /System/Library/CoreServices/Encodings/libGreekConverter.dylib

                0xba900000 - 0xba916ff7  libJapaneseConverter.dylib 49.0.0 (compatibility 1.0.0) <xxxxxxxxxxxxxxx> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib

                0xbab00000 - 0xbab21fe7  libKoreanConverter.dylib 49.0.0 (compatibility 1.0.0) <xxxxxxxxxxxxxx> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib

                0xbb500000 - 0xbb500ff7  libThaiConverter.dylib 49.0.0 (compatibility 1.0.0) <xxxxxxxxxxxxxxxxxxxx> /System/Library/CoreServices/Encodings/libThaiConverter.dylib

                0xffff0000 - 0xffff1fff  libSystem.B.dylib ??? (???) <xxxxxxxxxxxxxxxxxxxxxx> /usr/lib/libSystem.B.dylib

                 

                Model: iMac12,2, BootROM IM121.0047.B0A, 4 processors, Intel Core i7, 3.4 GHz, 8 GB, SMC 1.72f1

                Graphics: AMD Radeon HD 6970M, AMD Radeon HD 6970M, PCIe, 1024 MB

                Memory Module: global_name

                AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.35.3

                Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports

                Network Service: Ethernet, Ethernet, en0

                Serial ATA Device: xxxxxxxxxxxxxx, 931.51 GB

                Serial ATA Device: OPTIARC DVD RW AD-5680H, 4.2 GB

                USB Device: FaceTime HD Camera (Built-in), 0x05ac  (Apple Inc.), 0x850b, 0xfa200000 / 3

                USB Device: Hub, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2

                USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

                USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8215, 0xfa111000 / 5

                USB Device: Hub, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2

                USB Device: Apple Optical USB Mouse, 0x05ac  (Apple Inc.), 0x0304, 0xfd140000 / 5

                USB Device: Internal Memory Card Reader, 0x05ac  (Apple Inc.), 0x8403, 0xfd110000 / 4

                USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0xfd120000 / 3

                FireWire Device: unknown_device, Unknown

                FireWire Device: OXFORD IDE Device 1, G-Tech G-DRIVE, Up to 400 Mb/sec

                • 5. Re: modal dialog or alert is active when opening a doc.
                  [Jongware] Most Valuable Participant

                  226 lines of errors, but the very first one made me ROFL.

                   

                  Process:         QuarkXPress [7814]

                   

                  Are you sure you want our advice on this?

                  • 6. Re: modal dialog or alert is active when opening a doc.
                    RonMJ Level 1

                    Glad to make your day.

                    I'm not a programmer. Just someone who needs help with a program that won't open.

                    • 7. Re: modal dialog or alert is active when opening a doc.
                      John Hawkinson Level 5

                      Ron, do you understand that the program that is crashing is Quark XPress version 7? That's InDesign's big competitor but two major revisions out of date.

                       

                      Most InDesign experts jumped ship from Quark long ago because InDesign was dramatically better.

                       

                      You won't get much help for Quark problems here. If you truly are clicking on an InDesign document and it is opening in XPress, well, that's strange. But try starting InDesign first and then use File > Open.

                      • 8. Re: modal dialog or alert is active when opening a doc.
                        RonMJ Level 1

                        CRAP!!!! you are right and I feel like an (fill in the blank)

                         

                        I have two issues I'm working on the original indesign alert window (this one) and I am on another forum for the quarkXpress issue (the program doesn't open)

                        No wonder I didn't understand your comment. As far as program preference goes, I do like Indesign much better, but there are times I have to use quark.

                        Anyway sorry for being a *******.

                        So if we can get back to my INDESIGN problem it would be appreciated.

                         

                        So here is the Indesign screenshot

                        the little window pops up when opening a doc. then when I try to open it again or another doc the "cannot handle... Message appears. I cannot resize the little alert window so I have to hit enter to make it go away and open the document.

                        screen.jpg

                        • 9. Re: modal dialog or alert is active when opening a doc.
                          micahmcvicker

                          I can't access my preferences via the InDesign drop-down menu.

                          • 10. Re: modal dialog or alert is active when opening a doc.
                            micahmcvicker Level 1

                            I'm using CS2, and I'm utterly illiterate regarding the codes, @RonMJ.

                            • 11. Re: modal dialog or alert is active when opening a doc.
                              micahmcvicker Level 1

                              I tried to export a page, but InDesign told me it was out of memory. I tried to export a different page--and a large white square dominated my screen.

                              I force quit CS2, but I want to know why this happened, as well as what other options I have.

                              • 12. Re: modal dialog or alert is active when opening a doc.
                                Peter Spier Most Valuable Participant (Moderator)

                                Please start a new thread and provide full details of your problem including the version of InDesign and your OS.