1 Reply Latest reply on Jul 1, 2011 12:19 PM by John Hawkinson

    Indesign XML support frustration, my worst customer experience ever

    malc_s

      Hi,

      I have opened a paid for incident with Adobe, case #  182 433 774 , and am completely frustrated. I have spent 3 hours on the phone talking to people that have NO grasp on the english language, and no technical expertise. They say they don't know XML, but can help me. Days have gone by, and they claim that my problem has been escallated, yet they don't even have the details of the problem. This is clearly the worst tech support that I have ever encountered, even though we are talking about a $2,000 product. Isn't there any better tech support that I can buy?

       

       

       

      Does anyone know what support options I have to resolve and XML issue?  We are only able to render the first page of our XML driven catalog, then the job seems to complete without any complaint. We are using Indesign 5.0.