What's your OS?
Sorry, were running XP on all our machines (32bit)
As far as I know the crash reporter doesn't get installed with CS5 on Windows (had this discussion with John last month). There should be a brief and potentially helpful, but most likely not, entry in Event Viewer.
I suppose I should venture beyond the question and ask what the designer is doing when these crashes occur? Also, do you have any third party plugins or a font manager installed?
Have you tried the #1 troubleshooting tip: Replace Your Preferences
How about working in a new user account? Does that work?
And are you patched to 7.0.4?
I didn't try replacing preferences yet as this was a fresh install but I will give that a shot. I have tried using a different user account with the same results. As far as I can tell it crashes whenever they open the actual file. Our designer will sometimes open a file do a quick edit and close it again and the crash seems to be before she has any time to do anything to the document. Is there a way to install the crash reporter in Windows?
Yes, I just applied the update. I'm hoping that was the issue.
You'd have to contact Tech Support and see if the crash reporter is available.
Sorry for the delay. I only recently figured out how to find crash reports under Windows.
Our designer will sometimes open a file do a quick edit and close it again and the crash seems to be before she has any time to do anything to the document. Is there a way to install the crash reporter in Windows?
Windows' Dr. Watson will write a crash report to "
%AllUsersProfile%\Application Data\Microsoft\Dr Watson".
Go there and open on DRWTSN32.LOG and extract the most recent crash report for InDesign (it just keeps appending them one after another and they're fairly long). If you upload it to pastebin.com and post a link here, we can usually give you an idea what's going on.
Just don't paste the whole thing here, it's too big for the forum.
Thanks for the info as soon as I am able I'll copy the report to pastebin and post it.
Here is the crash report link http://http://pastebin.com/caHMpYyp keep in mind this is before I updated InDesign. Our designer will not be in until later today but if she still is crashing with the update I will post that as here also.
Hmm....well, that's the right report, but the stack section of the program, which allows us to determine what function was called from what other function from what other function, etc., seems to be corrupt:
*----> Stack Back Trace <----* WARNING: Stack unwind information not available. Following frames may be wrong. ChildEBP RetAddr Args to Child 0085d720 6400a0ee 000000a1 89645000 00000025 ObjectModel+0xccf3 3868ff6a 00000000 00000000 00000000 00000000 0x6400a0ee
Hopefully you'll have better luck with the update. Or if it does crash, hopefully it'll have a more meaningful report.
Here is another Crash report although it appears to be corrupted again http://http://pastebin.com/MGWm7fBf. I do have some more info though. Apparently this happens when she opens the InDesign Doc and selects the text tool and attempts to edit in a box with an InCopy story in it. Hope you guys can glean any info from this crash report because were kind of at a loss here.
Unfortunately you seem to be correct. I think you'll need to address this with Adobe Support.
*----> Stack Back Trace <----*
WARNING: Stack unwind information not available. Following frames may be wrong.
ChildEBP RetAddr Args to Child
0085dc00 6400a0ef 000000a1 89645000 00000025 CHARACTER PANEL+0x7310
0868ff6a 00000000 00000000 00000000 00000000 0x6400a0ef
that's slightly more helpful. Seems to be a crash in the character panel. But no information on why/how like is normal.
So, shots in the dark:
1) Trash your preferences
2) Is the problem tied to a particular file or template? roundtrip through IDML?
3) Could it be font related? Remove all non-system fonts and try again.
4) third party extensions and plugins?
Thanks for all your help.If I get a report that doesn't seemed to be corrupted I'll post it.