27 Replies Latest reply on Sep 28, 2016 8:30 AM by ishmaelb65935274

    Wacom Intuos 4 cannot use ring zoom

    Vincent-Sweden Level 1

      Not sure if this is a Wacom problem or a Adobe problem. But I'll just going to try anyway, before barking a wacom.

       

      I seem to have a problem with the zoom ring. I can't zoom out, but zooming in and using other features on the tablet works fine.

      The software I used is Indesign CS4 and Illustrator CS4 and Photoshop CS2. It does not work on any of the softwares, except for Photoshop (the zoom ring here works without problem)

       

      Everything used to work before, but after the installation of both windows and adobe softwares... it stopped working.

       

      Any suggestions where the glitch is?

       

       

      //V

        • 1. Re: Wacom Intuos 4 cannot use ring zoom
          Pomodu

          I'll bump this.

           

          I have the same issue, its annoying, but the only thing i dislike about the tablet.

          • 2. Re: Wacom Intuos 4 cannot use ring zoom
            Vincent-Sweden Level 1

            I haven't bothered to bark at Whack 'em yet. I don't think they can fix it anyway...I probably have to reinstall everything inclduing windows... =(. Ah well... WTF...faith I guess.

             

            You haven't fixed yours right?

            • 3. Re: Wacom Intuos 4 cannot use ring zoom
              MikeGondek Adobe Community Professional & MVP

              The touch ring invokes the keyboard command to zoom in, so something is conflicting with that keybaord command to zoom in. I have the Intuos 3, but check how your touch ring is set up by checeking the control panel for your Wacom.

               

              Picture 1.png

               

              After that i would look into your keyboard setup, are you set to a foreign langugage? On the mac it would be system preferences >> International >> Input. Windows also has a control panel for this.

              Picture 3.png

               

              Change your language to US if you are in another and it may work, as some foreign keybaord flip for exaple having to use shift along with the minus sign, to get the minus sign. Between these 2 areas you should be able to solve your problem, unless soemhting else is conflicting with your key command for zooming.

              • 4. Re: Wacom Intuos 4 cannot use ring zoom
                Vincent-Sweden Level 1

                Good advice, I'll look into...

                 

                To be continued =)

                • 5. Re: Wacom Intuos 4 cannot use ring zoom
                  Pomodu Level 1

                  Yeah non of that is helping me. I have discovered though that it works in photoshop and sort of works with illustrator (zoom out jumps straight to a full screen view), but just not InDesign (can zoom in but counter clockwise on the disc does nothing.)

                   

                  Maybe its just an adobe thing. I'm using CS5 on a PC.

                  • 6. Re: Wacom Intuos 4 cannot use ring zoom
                    Vincent-Sweden Level 1

                    Hey, it's the other way around for me. It does not work i AI (it only zooms in) but in PS and ID, the zoom ring works perfect. It seems that you and I have similar problem. Setting related?

                    • 7. Re: Wacom Intuos 4 cannot use ring zoom
                      GlennM_

                      I'm having this exact problem in InDesign. It works perfectly in AI and PS for me, but the Zoom OUT does not work in InDesign.

                       

                      I'd like to know what the solution to this is.

                      • 8. Re: Wacom Intuos 4 cannot use ring zoom
                        Vincent-Sweden Level 1

                        *lol* (-_-) The wonders of hardware and software...

                        • 9. Re: Wacom Intuos 4 cannot use ring zoom
                          Vincent-Sweden Level 1

                          Found something interesting....

                           

                          http://forums.adobe.com/message/3464484

                           

                          Haven't tried it yet... will so when I get home. But for you and others... it may work...

                          • 10. Re: Wacom Intuos 4 cannot use ring zoom
                            GlennM_ Level 1

                            I'm pretty sure I had the lastest drivers (6.1.7-3, running Windows 7), but I did an update, re-booted, and now the Zoom OUT works in InDesign for me.

                             

                            Thanks for the lead on this.

                            • 11. Re: Wacom Intuos 4 cannot use ring zoom
                              [scott] Level 6

                              Mine works just fine. I can zoom in and out all day long with the touch ring. Tested both AI 14 (CS4) and AI 15 (CS5).

                               

                              Of course.. I am on a Mac and not using Windows, that may be the difference.

                              • 12. Re: Wacom Intuos 4 cannot use ring zoom
                                Vincent-Sweden Level 1

                                Updated the drivers and adjusted the "zoom speed" of the ring. It works ok... I have to use swift moves on the ring in order for it to work properly. So strange...

                                 

                                But it works... more or less...

                                • 13. Re: Wacom Intuos 4 cannot use ring zoom
                                  TikaLance Level 1

                                  Just got off the phone with Wacom Tech Support... there are 3 things you can try.... 1. updating the drivers (didn't work for me). 2. resetting the tablet preferences through Wacom Tablet Preference File Utility -- installed with the Wacom tablet (didn't work for me either) 3. resetting your Photoshop (or other Adobe product) preferences by clicking CTRL + ALT + SHIFT imediately after clicking to start Photoshop (or other Adobe product).  You lose some of your preferences and settings, but if you saved the keyboard shortcuts, workspace(s), etc... it's not too much of a hassle to get back to how you like things.

                                   

                                  EDIT TO ADD:  Forget what I said above (unless this doesn't work) -- Just turn off "zoom with scroll wheel" preference under "general" (edit > preferences -- for Win users). I realized once I set my preferences back to the way I like them, it started happening again.... that's what made me try any and all of the zoom option. I turned that off, it all went back to normal... even with the other zoom options checked. Hope this helps anyway looking for a solution.

                                  • 14. Re: Wacom Intuos 4 cannot use ring zoom
                                    karlthetruth Level 1

                                    I had the same problem with an Intuos4 and Illustrator.  I went into the Wacom Table Properties selected Tool: Functions and then added an application (by pressing the plus at the right of the Application row) and selected Illustrator.  Then, I went to the Touch Ring edited the existing Zoom function and picked Keystroke.  You can then pick which keystrokes are associated with each direction of the touch ring.  For one of the directions hold Ctrl and press plus (like you would do to zoom in in Illustrator) and for the other hold Ctrl and press minus (like you would do to zoom out in Illustrator).

                                     

                                    Pic.png

                                    2 people found this helpful
                                    • 15. Re: Wacom Intuos 4 cannot use ring zoom
                                      gavsci Level 1

                                      I just notice the problem also, I'm not sure how long I've had this issue i've been using my tablet with mudbox and sketchup and did not notice anything out of the ordinary with that software. Today I was using the intous4 with adobe illustrator and working with the pen tool/paths and kept noticing my pen mode switching between the + & - pen mode and finally realize it was the tablet ring that was doing it when I zoomed in an out. I've tried resting it by clicking on default and rebooting, but still the same.

                                      I agree with the response, Wacom not able to fix it there help desk lately has been terreble. Yesturday I did the PS CS6 and AI CS6 update don't know if it was because of that. Last week my system got messed up, the 32 bit and 64 bit .dll were messed up, I couldn't launch any 64 bit software and manage to straighten that out and this problem my be fall out from that.

                                       

                                      That being said, something is up with Adobe, I notice other stuff not working right while using the pen tool with just the mouse and hotkeys, I'm used to keeping the pen active while adjusting my handles by pressing & holding the CTrl key and that is not working like i'm use too, the handles don't show up, it's like I'm in the V mode and all the point are selected... this is very annoying and is slowing my work flow.

                                       

                                      So, i think its adobe that has the problem, PLEASE FIX IT ADOBE!!

                                      • 16. Re: Wacom Intuos 4 cannot use ring zoom
                                        M_Schloegl Level 1

                                        I got it to work again, but I will only see the zoom level once I get my finger off the ring/stop moving. Then the display will jump to the actual zoom level. Completely useless.

                                        If I turn the ring really slowly, it'll somewhat work, choppy, slow, but no comparison to the way zoom with mouse wheel works. Mouse wheel zoom is choppy, too, but zooms with every increment.

                                        I REALLY WISH zooming would work as smoothly as with Ctrl-Space-Leftclick! That's awesome! Everything else is sort of annoying

                                        • 17. Re: Wacom Intuos 4 cannot use ring zoom
                                          partridgej Level 1

                                          I don't know if this solution works for both Windows and Mac, (I have a Mac, but here is what I did to get my touch ring working the way that I wanted without using keystrokes.)

                                           

                                          I went to Preferences and turned OFF the scroll with mouse wheel feature.

                                          After this, in the Wacom settings I selected Zoom or Auto Scroll Zoom

                                          and it worked. :-)

                                           

                                          many blessings,

                                           

                                          jp

                                          • 18. Re: Wacom Intuos 4 cannot use ring zoom
                                            alexlomba87 Level 1

                                            gavsci wrote:

                                             

                                            Today I was using the intous4 with adobe illustrator and working with the pen tool/paths and kept noticing my pen mode switching between the + & - pen mode and finally realize it was the tablet ring that was doing it when I zoomed in an out. I've tried resting it by clicking on default and rebooting, but still the same.

                                            Hi, I just solved this problem. Simply change the illustrator shortcuts assigned to "Add anchor point" (which should be the key +) and "Delete anchor point" (key -), or delete them. It worked like a charm.

                                            This problem is caused by the pen tool utility, which simply invoke the zoom shortcut of the active software when the ring is rotated. In illustrator, that shortcuts are Ctrl++ and Ctrl+-, which conflicts with the + and - key assigned for the pen tool.

                                            • 19. Re: Wacom Intuos 4 cannot use ring zoom
                                              AugustoDesigner

                                              Thank you Tygrta! You solved my problem!

                                               

                                              "3. resetting your Photoshop (or other Adobe product) preferences by clicking CTRL + ALT + SHIFT imediately after clicking to start Photoshop (or other Adobe product)."

                                              • 20. Re: Wacom Intuos 4 cannot use ring zoom
                                                flyingmamoth Level 1

                                                Changed to key stroke (Cmd ++) And it worked. :-)Screen Shot 2015-01-29 at 10.32.38 AM.png

                                                1 person found this helpful
                                                • 21. Re: Wacom Intuos 4 cannot use ring zoom
                                                  iki monokuro

                                                  I did the opposite of your advice after the edit. The zoom with scroll wheel was turned off so I turned it on and the touch ring went back to normal.

                                                  Thank you. Without reading that I wouldn't have been able to fix it.

                                                  • 22. Re: Wacom Intuos 4 cannot use ring zoom
                                                    philm21767771

                                                    Just wanted to say that I had the same problem: bought an Intuos Pro Medium, installed the latest drivers, everything worked except the zoom wheel: it scrolled side-to-side instead of zooming. The zoom wheel zoomed fine everywhere else (e.g. in Chrome).

                                                     

                                                    I looked at my "Scroll with mouse wheel" setting in PS and that was unchecked. Yet alt+mouse wheel still zoomed. Then I saw Iki Monokuro's post above.

                                                     

                                                    I checked the box for "Scroll with mouse wheel" in PS and now my zoom wheel works fine. Pinch to zoom doesn't work, but I can live with that.

                                                     

                                                    So if having that box unchecked doesn't work for you, try checking it.

                                                    • 23. Re: Wacom Intuos 4 cannot use ring zoom
                                                      Reido113 Level 1

                                                      For future clarity: If the Wacom Zoom/Scroll command is not working in Photoshop, the solution is a Photoshop setting.

                                                       

                                                      Photoshop CC - Edit>Preferences>Tools Ensure that the "Zoom with Scroll Wheel" is ticked.

                                                      Photoshop CS5 - Edit>Preferences>General Ensure that the "Zoom with Scroll Wheel" is ticked.

                                                       

                                                      (Please note that if you follow the alternate suggestions in this thread by creating Keystrokes of "-" or "+" that your zooming will happen in large increments and render choppy.)

                                                       

                                                      Cheers

                                                      2 people found this helpful
                                                      • 24. Re: Wacom Intuos 4 cannot use ring zoom
                                                        DarylGS

                                                        THANKS Reido113!!!!  I removed the keystrokes, selected "Zoom" from the ring's menu choices and made the change in my PS CC preferences..  Worked like a charm!!! 

                                                        • 25. Re: Wacom Intuos 4 cannot use ring zoom
                                                          HozukiShike Level 1

                                                          Thanks man, it's work xD

                                                          • 26. Re: Wacom Intuos 4 cannot use ring zoom
                                                            KeyianaD

                                                            Hello, I have been agonizing over this **** for the Last Week! And Finally i have Figured it out. I must say though that thismethod worked for me and is not garunteed to work for some/all of you with this same issue. I must also disclaim that i just discovered this momentary fix for this issue, and unfortunately I have not yet diagnosed this issue in its entirety. I also use a windows Computer not a Mac, If this is the fix for this issue then I am unsure of  how it translates into the Mac universe. I use Adobe Flash, Macromedia and I recently herd about the New Adobe Program for animation. I was so hyped that i had to download it. After Downloading the trial for a afew days, I grew Bored of it or i more-so realized i didnt have the money to Purchase it so i uninstalled it and the moment i came back to MAcromedia i started having this issue.

                                                             

                                                            Now I am Happy to Say that this issue is not a tablet but more-so a programing issue. It sounds complicated by in acctuality it is extremely simple. So I did what most of you did like 10 times reinstalling drivers i even uninstalled programs that were installed recently After the problem Surfaced. After a week of raging and crying thinking my animation carreer was over because im broke as phoque i discovered a FIX! and that fix is............................................."Shift" ..........After giving up on drivers i decided to mess around a bit in the program. Conviniently I held my finger over the shift button on my tablet, Held it down and tried to scroll. IT WORKED! Try it to see if you have the same issue if it is not fixed yet.Just hold shift as you try to zoom with the Touch wheel hopefully i helped someone not be as pissed off as i was. Penis.

                                                            • 27. Re: Wacom Intuos 4 cannot use ring zoom
                                                              ishmaelb65935274

                                                              I had the exact same issue however I found a solution that worked for me on my windows laptop. First, click on 'Edit', 'Preferences' and then 'General' (alternatively you can press Ctrl+K). Once in the preferences page tick the box next to 'Zoom with scroll wheel" and then OK.

                                                              Hope this helps