What exactly do you mean by "a network user using a mandatory profile"?
Are you saying that your users' profiles are located on a server, rather than the machine they log onto? I'm not sure ID can handle that, at least not the standard version (never used the server version), but that doesn't mean it's impossible, just that I suspect it is. One of our users with a large network and lots of stations may know for sure.
Renaming program components is almost certainly NOT a good idea.
Hi Peter, thanks for taking interest.
Our users with the issue are student users (do not have local admin rights) and have a profile path in AD set to a mandatory profile located on the network.
The way this works however, the profile is cached locally to the machine. This profile has an NTUSER.man file rather than an NTUSER.DAT file. This means the profile cannot be modified even though it is copied locally.
Renaming (disabling) some plug-ins was a requirement to get InDesign to load. If these changes were not done a windows error report would appear.
Here are the plug-ins I changed.
C:\Program Files\Adobe\Adobe InDesign CS5\Plug-Ins\UI\csxs.apln to csxs.apln.old
From a CS4 version of InDesign replace this file:
These plugin solutions were found elsewhere on this forum but I cant recall where I found them. However it does make the program launch with a user with a mandatory profile.
Well, I don't normall install on networks, so take what I say with a large dose of salt, but I don't think this is going to work.
I've helped set up ID on machines at the local commuity college, though. They use Deep Freeze and reset everything nightly or at reboot, whichever comes first, but users do have admin priveleges on all machines. In general, though, they can't actually do any sort of install because the reboot kills it. I don't know the details of how they do user profiles -- each student has a private folder for storage of documents on a server, but a new profile is created locally for each user when they log on, based on a copy of the default user.
The way we set up the machines I worked with was to install the program and customize it using the default user while the machine was in an unlocked state. At that point the machine was restarted (working from memory, here) and two additional accounts were created specifically for the editor and staff layout artists on the school paper, and additional tweaking added. Once finished, the machine was locked down, imaged, and the image propagated to other workstations.
Logging in as editor or the other special account gets the fully customized version, including the custom workspace, scripts, etc, but logging on with any other ID generates a new user based on the default. That user can go ahead and customize, and it will stick, but only until reboot or midnight, whichever comes first. This may not be ideal, but it does work. When things need to be changed, I unlock the machine and make the changes in the local user profiles, then lock them up again.
Thanks for information Peter.
Deep freeze sounds almost like a thin client technology adapted for normal machines (some kind of write filter) however I doubt this would be good addition to the way we have things setup.
I have tested it again with different users. A local admin user and a domain admin (with no profile). Unfortunately this error occurs for ALL users now. I could revert to a default install, though I will need to start another thread to fix the loading issues I was having for students with a mandatory profile.
I will await further replies before starting again as I fear I would end up hitting the same wall again.
Is InDesign installed locally or on the network? I realize the user is a network user...
Screenshot of problem below:
InDesign in installed locally onto the computer on the C:\ drive. I have updated with this patch:
I have also updated this file:
Err, why aren't you running 7.0.4, the current version?
You could look at "%AllUsersProfile%\Application Data\Microsoft\Dr Watson\DRWTSN32.LOG" and find the crash from InDesign and look at the Stack Back Trace section for more information...
I have installed the latest update onto the machine and I am still getting the Support for Java.rpln error.
I am tempted to start a new thread about this issue since it is not directly related to the previous problem.
I do not have a Dr Watson directory in the path you mentioned. I have also looked under the users area for the Dr Watson Files.
However here is a copy of the eventviewer log
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 6e 64 ure ind
0018: 65 73 69 67 6e 2e 65 78 esign.ex
0020: 65 20 37 2e 30 2e 34 2e e 7.0.4.
0028: 35 35 33 20 69 6e 20 73 553 in s
0030: 75 70 70 6f 72 74 20 66 upport f
0038: 6f 72 20 6a 61 76 61 73 or javas
0040: 63 72 69 70 74 2e 72 70 cript.rp
0048: 6c 6e 20 37 2e 30 2e 30 ln 7.0.0
0050: 2e 33 35 35 20 61 74 20 .355 at
0058: 6f 66 66 73 65 74 20 30 offset 0
0060: 30 30 33 36 31 38 33 0d 0036183.
0068: 0a .Any help would be appreciated.
It looks like the same problem to me, but feel free to start a new thread.
What version of Windows are you running?
It looks to me like you are probably in over your head, I'm afraid I can't help with Windows problems at this level. Perhaps you'll need to consult Adobe support or maybe some consultants. Sorry.
You might find
to be relevant on the topic of Dr. Watson log files, but I suspect if you weren't sure how to interpret them before, this advice is not useful.
Do you have a font manager installed, by any chance?
I have Windows XP SP3 (32Bit) installed with drivers at most a month old (where possible)
Unfortunately I understand this is a very technical problem but I had problems getting any real answers from the adobe phone support (they also want me to upgrade to a support package to provide further assistance).
As for Dr watson I have searched on the local hard drive for the name of the log file and failed to find it.
Thanks for your help so far. Any ideas are welcome.
I have installed all of the optional components in my Design Standard CS5 installation but I cannot find "Font manager". Can you please advise where this might be or where I can install it.
Thanks again for helping so far.
The path I gave you should work under Windows XP. If it doesn't,
then you have a tricky problem.
I think you certainly need an Adobe support package for this level of
problem. Given that it is only $40 for a single incident, I would think
that would be an easy decision.
Peter is referring to a piece of 3rd party software used to manage fonts,
such as Extensis Suitcase Fusion.
Best of luck.