4 Replies Latest reply on Jul 5, 2011 11:07 AM by visualhorizons

    Trouble installing InDesign CS5.5 update.

    visualhorizons Level 1

      I'm on Windows 7. I installed InDesign CS2. Then I bought the CS5.5 update. During the "Initializing Installer" phase, it throws off the the following message:

       

      "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem."


      The support adviser tells me:

       

      cpsid_83578r3: Error, "Validate license at Pre-chrome" when installing - Creative Suite 5
      Click here for details and corrective actions related to this issue.

       

      So I click the link, and a few steps later, I'm looking through something on my computer called the PDapp.log file. Here's what was in that file.

       

      Of course, I have no idea what that means.

       

      I tried uninstalling and reinstalling CS2, but now when I try to run that version, I get the folling error:

       

      "Adobe InDesign CS2 has stopped working."

       

      Yikes!

       

      Does anyone have any information about this situation?

       

      Thanks for any help!

       

      Doug