4 Replies Latest reply on Jul 5, 2011 11:07 AM by visualhorizons

    Trouble installing InDesign CS5.5 update.


      I'm on Windows 7. I installed InDesign CS2. Then I bought the CS5.5 update. During the "Initializing Installer" phase, it throws off the the following message:


      "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem."

      The support adviser tells me:


      cpsid_83578r3: Error, "Validate license at Pre-chrome" when installing - Creative Suite 5
      Click here for details and corrective actions related to this issue.


      So I click the link, and a few steps later, I'm looking through something on my computer called the PDapp.log file. Here's what was in that file.


      Of course, I have no idea what that means.


      I tried uninstalling and reinstalling CS2, but now when I try to run that version, I get the folling error:


      "Adobe InDesign CS2 has stopped working."




      Does anyone have any information about this situation?


      Thanks for any help!