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I think there's not a lot of experience with subscription problems here -- most of us are existing InDesign users and the subscription model is new.
Adobe North America is on vacation all this week. I realize support is mostly in India (InDia?) but that probably doesn't help.
I can't imagine uninstalling and reinstalling is not allowed.
I would download the trial version of InDesign and install that -- it's exactly the same as the regular version, and I imagine the same as the subscription version. With normal licensing, you can install the trial, wait 30 days, and then punch in a valid serial number without having to reinstall. So I imagine that subscription model is somewhat similar, but again, I can't speak with authority.
Anyhow, have you tried the standard solutions linked from the main forum page?
Trash, Replace, Reset, or Restore the application Preferences: http://forums.adobe.com/thread/526990
Clean corrupt files by exporting to Interchange Format (.idml): http://forums.adobe.com/thread/526991Best of luck.
Thank you for the response, John.
Didn't realize Adobe was on vacation all week. I did call India again on Monday and they said they were off for the Holiday. Tried again on Tuesday and couldn't get through, but figured too many people were calling with problems.
Yup, have gone through the procedures you suggested. I've owned previous versions of ID and never had the image problem. Subscribed to 5.5 expressly for the whiz-bang new ePub features. I don't need it for print, or web, as I don't do print documents, and can code websites on my own.
Your idea about downloading the Trial version sounds like a good one, except that I started this subscription as a trial. I'm a photographer, so my main program is Photoshop. Didn't even open this version of InDesign until days after I'd already paid for the subscription key to Design Standard. Anyway, I don't think Adobe will let me download another trial version.
The tech support guy didn't think this was an issue, but I believe the program might have become corrupt when I installed the Export for Kindle Plug-In. Stupid me, I installed it before even creating my first document. Just wanted to get the program all ready for creating eBooks. Will never install a third-party again. Could there be a way of uninstalling the plug-in that might reverse the corrupt ID software? (Probably wishful thinking).
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Anyway, I don't think Adobe will let me download another trial version.
They should. Try it. All license verification happens at run-time.
Could there be a way of uninstalling the plug-in that might reverse
the corrupt ID software? (Probably wishful thinking).
Just remove it from the Plug-Ins folder.
Check the links panel, too, for warning symbols. The symptoms you describe are what I would expect with missing or modified links.
No errors, all green light. One of the first things I checked.....
Removed the Kindle plug-in from the Plug-In folder, but the choice still came up in the export menu....
Was able to get through to an online chat rep who told me how to uninstall and reinstall. Had to go to the area where people ask questions before they buy the software (I guess the salespeople don't get the week off ;-) ).
Am getting ready for big event at my other day job, selling boring business supplies. Will try reinstalling on Sunday. Hope it works!!!!! In meantime, thanks everyone!