That's odd. Can you provide a link to the form?
The form is currently located on our intranet site. I can upload it to another hosting site, but don't know of any that will allow the PDF to be opened directly in a web browser. Any suggestions?
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You can set up a free account at acrobat.com. You'll have to upload the file, share it, and post the URL here. If you don't want to do that, I'd be happy to take a look at it if you're free to email it to me at: acroscript at gmail dot com
OK, that particular file is not Reader-enabled, which means that Adobe Reader will not be able to save any changes after it has been filled in. You said that they can if they open the form outside of a web browser and impied they were using Adobe Reader 10. So, here are some possibilites:
1. They are indeed using Adobe Reader when opening the form outside of the web browser, but the version of the form they have has been Reader-enabled. This would mean that the version they're seeing in their browser is different than the version on their local system. This is probably not the case, but it's possible.
2. They are in fact not using Adobe Reader when viewing the form outside of a browser, but are using a PDF viewer that allows them to save a non-Reader-enabled document. Such viewers include Adobe Acrobat, the Preview application on a Mac, Foxit Reader, Nitro PDF Reader, and a few others.
In any case, Adobe Reader is not capable of saving a filled-in form that has not been Reader-enabled. So you just need to get more details to find out exactly what's going on.
Thanks George. With the notes you pointed out I did a little further investigating. Turns out that the form, as you stated, was not reader enabled. The reason the other form could be changed was they were not from the same location. I am unsure where the other form came from that these few users had, but it could not have been downloaded from the intranet site. I have since corrected the settings and uploaded the corrected form. Thanks again for your help!