I think it's the 'new computer' thing... Don't have any experience fixing
this one, but it's not uncommon. Have you searched the forum to see if
anyone else has posted a solution?
I almost have a similar problem, but my computer was stolen and I have tried all that kmyers7 did and the problem still exists. What can we do?
You will need to make sure that you authorize the new computer with the same AdobeID as your old computer. If you did not uahtorize your old computer (you did it anonymously), then you are out of luck, and your best bet will be to ask the place where you pruchased the content from for a new download (telling them that you are changing adobeid - from anonyous to named).
That is very illuminating. No one told us to do that. There should be enough information for anyone downloading the adobe editions to safeguard the users from all these problems. I am sorry to say that I also did not authorize my stolen computer. It goes to reason that we all change our computers either they get stolen, or crash or just for an upgrade. These issues should be addressed for the users, not let us get as frustrated as Mr kmyers7 and I am now.
At any rate thank you for your help and information
Well if you did do the anonymous activation, then there were multiple warnings about the content being locked to the computer instead of to you. Unfortunately most people tend to ignore those dialogs.
My two cents: most people think that, if their devices (phones, tablets,
netbooks and computers) advertise that they can read ebooks on them, it's a
snap. Just plug in the device, hook up to the site where the ebooks are and
download. Then, they find out that there are a couple of steps in the
middle - which 'frustrates' them.
It's not that easy folks. This is still an IT application, and requires
steps to be performed in a certain sequence by people who are paying
attention to what they are doing. If they don't, then these people go off
the deep end, blaming everyone and everything except themselves - and often
using some pretty choice language.
I think it would be a really good idea to have even stronger 'warnings' in
place, including a stop in the process at the time of downloading the
software, to reinforce the point that there IS a process, and deviating from
it may cause the opposite result of that desired. We're getting a lot of
similar posts to the blog that really would not be there if the folks doing
the posting had proceeded cautiously and followed the process.
soapbox mode off
I realize that some book makers want to profit and current technology is buggy, but ultimately it needs to be as logical and easy, if not easier, than using real books, otherwise there is no point in it.
Somehow other media on demand, like video, as modern as they are in comparison, have comparatively fewer of these issues.
Scott, you're not alone. Unfortunately, due to some very bad experiences
with music sharing, the "publications industry" set up the ground rules in
the late 1990's. The rules they came up with have been in effect for ten
years now. I for one don't think the implementation is that 'buggy' -
almost all of the technological issues we talk about here are a result of
either bad error messages ( for which Adobe must be held accountable) or bad
integration of one software program to another. The core content - digital
rights management - has remained the same for a long time.
Amazon, B&N and others decided to streamline their approach to the
situation, and in the process, they created a very tight linkage between
certain hardware and their software. Makes things simple, but limits the
users to that particular vendor for their ebook/epublication materials.
Adobe, Bluefire and Overdrive software service the non-captive community.
So, with different devices coming on the market every quarter, they have a
challenge keeping up. As Yogi Berra said: "some you win, some you lose, and
some get rained out".
Have you tried Deauthorizing your ADE? If not, then launch ADE and Deauthorize by holding down the CTRL+SHIFT then press letter D. As soon as ADE is Deauthorized, try Authorizing it again using the same email. Works for me. Or try creating a new account in adobe.com and use it to authorize ADE. Hope this helps.