6 Replies Latest reply on Sep 23, 2011 1:54 PM by JVRT

    Unable to read ebooks on new computer - INCREDIBLY FRUSTRATED!

    kmyers7
      I had my computer crash this morning and have had to purchase a new one. I had just done a back up and have all my ebook files on a jump drive but now that I have redownloaded Adobe Digital Editions on my new computer it won’t let me open my ebooks.
      I have tried a number of different things to try to make it work. I authorized my computer using my Adobe ID and have tried it without authorizing and I get the same two messages.
      When I try to add my books to the library from my jump drive, I get the following message:
      Document is licensed for a different user account
      When I have tried redownloading my books from my ebooks account, I get the following message:
      Error getting license
      License server communication problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER
      I have tried a number of the solutions that I have found posted in these discussions.  I have uninstalled and resinstalled.  I have deleted from the Registry and nothing is working.  I have now spent at least 2 hours trying to solve this problem.  I tried to open a webcase or email Adobe but there is no way to do it that I have been able to find.  The only option for support with ADE is to call and I am not interested in spending the money to talk to someone.