0 Replies Latest reply on Jul 11, 2011 7:49 AM by pedrono_1

    Windows Media Player does not work in Reader X (10)

    pedrono_1

      Hello,

       

      After updating from Reader 9 to 10 the Windows Media Player does not work anymore for embedded videos (WMV).

       

      After updating the video player opens but instead of the video only an error message is shown ("an unknown error has occured")

      On top of that only an old version of the player (Media player V6) is opened, instead of version 11.

       

      I know, it is not recommendable to use leagcy media, but we have a lot of old data that cannot be changed so easily.

      I think I have made all settings to open legacy multimedia, but still it does not run.

       

      Can anybody help?

      Thanks a lot in advance.

       

      Peter