9 Replies Latest reply on Jul 13, 2011 8:54 AM by John Hawkinson

    CS2 Preflight Crashes ... How to troubleshoot

    Not CS2 User

      I am a IT Server guy not a CS2 user but have been drug into a problem with something called preflight in CS2.  Every time the user runs preflight the xp sp3 machine will crash and dump the user to the desktop .... The message window says it is doing something with Fonts when it crashes.  The only crash report I find is worthless.

       

      I will admit I don't know what preflight is ... but it looks like a diagnostic to make sure the document is good to export.  Nothing in the document should be able to make the diagnostic program (Preflight).

       

      Any Ideas ?

       

      Thanks in advance.