12 Replies Latest reply: Jul 19, 2011 8:16 AM by Darren Hall

Help with app crash CS5.5

Darren Hall Jul 13, 2011 12:04 PM

Hi, need some help please.

Sytem spec:

Win 7 64 ultimate

Asus P6X58D-E Mobo

Antec P190 case with Antec neo link 550 + 650 psu

980X

24 gig Corsair GT ram

GTX 480

600 gig Velociraptor OS

Intel RS2BL080 (4 x 1 Tb Raid 0 = Video and Audio files 3 x 1Tb Raid 0 Render & Preview)

1 x Tb storage.

Black Magic Ultrastudio Pro USB 3

I am busy editing some DVCAM (EX1R) PAL mixed with some HD GOPRO 720 50fps and after about 10minutes of editing the machines starts to hang and drop frames then CS5.5 shuts down and gives the following message: check attached file.

when I restart Pr all works fine again for about 10 minutes. I have all updates and have the same results if I OC or run stock settings. I have uninstalled Nvidia drivers and tried older ones with the same results.

Darren

cs5.5 crash.txt.zip 443 bytes

1. Re: Help with app crash CS5.5

John T Smith Jul 13, 2011 12:42 PM (in response to Darren Hall)

>550 + 650 psu

I've never used a case with two power supplies, so one of them not working properly would be my first thought

>after about 10minutes... again for about 10 minutes

Strong guess is either one of your power supplies, or your CPU cooler is not up to the task and your CPU is sending a shutdown signal to the motherboard
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2. Re: Help with app crash CS5.5

Darren Hall Jul 13, 2011 12:50 PM (in response to John T Smith)

Hi John,

the 650 runs MOBO and Graphics card and the 550 runs the HDD and fans how can I test the psu's? I have a Corsair H70 and if I check with real temp the max temp goes to 59 while running intel burn test.

Darren
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3. Re: Help with app crash CS5.5

John T Smith Jul 13, 2011 3:44 PM (in response to Darren Hall)

I don't have any idea how to test a power supply... but there may be something here
http://forums.adobe.com/thread/504907
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4. Re: Help with app crash CS5.5

Darren Hall Jul 13, 2011 9:41 PM (in response to John T Smith)

Thanks John

I will copy the project over to CS5 and see if it does the same.

Darren
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5. Re: Help with app crash CS5.5

Darren Hall Jul 14, 2011 9:24 AM (in response to John T Smith)

Hi John

I downloaded CPUID HWMonitor trial version and these are the results

any ideas

thanks

Darren
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6. Re: Help with app crash CS5.5

Harm Millaard Jul 14, 2011 9:46 AM (in response to Darren Hall)

IF these figures are accurate, but then it is only the trial version and maybe not even the latest one, then there is a very serious problem with your CPU. Before getting into a panic, I would also check some other utilities like Speedfan, CPU-Z and the like.

Your display shows your CPU using around 16 W where is should be around 130 W or higher. Please check your power connectors to the mobo or do you have any energy saving scheme on?

With these temperatures, your CPU is like a bear during wintersleep, reduced heart beat, reduced temps, but not capable of doing anything useful unless you wake him.
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7. Re: Help with app crash CS5.5

Darren Hall Jul 14, 2011 10:08 AM (in response to Harm Millaard)

Thanks Harm,

does this help, i just ran cinebench and it went up to 94.96w

thanks

Darren
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8. Re: Help with app crash CS5.5

ECBowen Jul 14, 2011 10:12 AM (in response to Darren Hall)

Well HW Monitor has had a bug where it does not correctly read the CPU watts orrectly for several versions when it's overclocked. I am not sure why. I don't know how much stock I would put into that.

Eric
ADK
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9. Re: Help with app crash CS5.5

Darren Hall Jul 14, 2011 10:19 AM (in response to ECBowen)

Thanks Eric

any idea why my machine crashes while editing. It does it when OC or use stock settings. I did try CS5 with the same project and it hung after about 30 minutes of editing but it did not give me the crash report like cs5.5.

Darren
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10. Re: Help with app crash CS5.5

ECBowen Jul 14, 2011 10:28 AM (in response to Darren Hall)

Well based on the error and the fact you already tried at stock settings I would do the following. Reduce speed to stock. Switch the MPE to software mode and delete the previews. Save the project and close. Reopen the project and switch the MPE mode back to hardware and delete the preview files again. Then run the export or playback and see if it crashes.

If that does not work then create a new sequence using custom settings and then copy and paste the other sequence over. Then close the original sequence and remove it from the project asset list.

Eric
ADK
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11. Re: Help with app crash CS5.5

Darren Hall Jul 14, 2011 10:38 AM (in response to ECBowen)

thanks Eric I will try.
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12. Re: Help with app crash CS5.5

Darren Hall Jul 19, 2011 8:16 AM (in response to ECBowen)

Hi Eric,

changed settings and seems to be fine. How are your BM ultrastudio pro's and CS5.5 working?. When I edit it seems to work great for a while then the effects start to lag on the external monitor.

Darren
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