4 Replies Latest reply on Dec 30, 2011 10:53 PM by ElDoradoGent

    Reader X will not open any PDF

    EastRiding Roger

      I am running Windows XP SP3 and have just insta

      lled Reader 10.1.0 and it will not open any PDF's

      created in earlier versions, and just gives me a Microsoft error messag

      e any help would be appreciated.  have tried repairin

      gg and uninstalling and re-installing.

        • 1. Re: Reader X will not open any PDF
          waflgnog Level 1

          Can you provide us with the Microsoft error message, please?

           

          Did you reboot the system after the Adobe Reader X installation?

          • 2. Re: Reader X will not open any PDF
            EastRiding Roger Level 1

            It is the standard reader has encountered a problem and

            needs to close, this is the normal send or don't send Microsoft error box, and yes i did reboot after installation.

            • 3. Re: Reader X will not open any PDF
              waflgnog Level 1

              I would proceed as follows (try at your own risk!):

               

              1. Uninstall Adobe Reader X
              2. Uninstall all Adobe Reader X font packs
              3. Reboot the system
              4. Delete C:\Program Files\Adobe\Reader 10.0
              5. Backup the entire registry database: regedit - File - Export - ...
              6. Invoke regedit and perform the following three steps with caution
              7. Remove HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader
              8. Remove HKEY_LOCAL_MACHINE\Software\Adobe\Acrobat Reader
              9. Remove HKEY_LOCAL_MACHINE\Software\Policies\Adobe\Acrobat Reader
              10. Clean the %temp% directory
              11. Get a clean copy of the Adobe Reader installer from ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.1.0/
              12. Reinstall the Reader
              13. Reboot the system

               

              Hope, I did not miss anything... Good luck!

              • 4. Re: Reader X will not open any PDF
                ElDoradoGent

                Have the same problem and, while not a total solution, offer a work-around that might help you temporarily.

                 

                And, yes, I'm running XP SP3 as well, so.....

                 

                1.) Find the folder where the Reader X lives (on my system - /Windows/Program Files/Adobe/Reader 10.0/Reader).

                 

                2.) Locate AcroRd32 - the file with the Adobe icon.

                 

                3.) Right click and go to Properties.

                 

                4.) Set Campatibility to *Windows2000*

                 

                Reply "OK" to everything and try opening your file(s) again......

                 

                Now, you'll still get the Error message initially, and intermittantly, but the PDF window won't close; you can read the document and saving the file still works.

                 

                Again, it's not a fix, kinda cludgy, but it got me back on track even tho the message popping up is an annoyance.

                 

                Maybe Adobe will fix it as I've seen several folks here with similar experiences.

                 

                Happ New Year, btw!!