28 Replies Latest reply on Sep 22, 2011 8:40 AM by John Hawkinson

    Indesign 7.5 (CS 5.5) Packaging Issues

    dmaney

      I recently upgraded to CS 5.5. My first project after the upgrade was a magazine (36 pages) and I used the book option—like I have done in the past. The book is done and ready to sent to the printer. However, packaging the files is nearly impossible. InDesign freezes everytime I try to collect the files through the book (indb file). After trying a couple options without any luck. I just started packing the files one by one. About 80% of them worked, the rest of them had same issue. It would start to collect and then crash and burn.

       

      I've dumped my prefs about close to a hundred times. I'm tried restarting completely. I'm up-to-date as far as I can tell (7.5.1).

       

      I'm running:

      2x2.4 GHz / 6 GB

      10.6.7

      CS 5.5

      Suitcaes Fusion 2

       

      Any ideas or known issues?

        • 1. Re: Indesign 7.5 (CS 5.5) Packaging Issues
          BobLevine MVP & Adobe Community Professional

          Suitcase Fusion? AFAIK their plugins are not yet compatible with CS5.5. Delete them.

           

          Bob

          • 2. Re: Indesign 7.5 (CS 5.5) Packaging Issues
            dmaney Level 1

            I just confirmed Suitcase is not the source of the problem (co-workers computer which does not have suitcase install). I did get every collected locally and then I could not open any of the collected ID files. I tried uninstalling and reinstall the suite—nothing changed.

             

            I did get the files off the printer. However, CS 5.5 has been useless so far.

            • 3. Re: Indesign 7.5 (CS 5.5) Packaging Issues
              felixissleeping

              Did you ever find a solution? I just installed CS 5.5 and am having a similar problem. When I package a file, it packages all the links and fonts together, but during the final resave of the InDesign file, it freezes. I can force quit and manually copy the Indesing file into the folder, but not exactly ideal. Thanks.

              • 4. Re: Indesign 7.5 (CS 5.5) Packaging Issues
                dmaney Level 1

                No. I didn't get any other information regarding a fix for this. My current fix has been not to use it. I'm using InD 6.0 (CS4) again. I definitely wouldn't recommend upgrading to CS5.5 Adobe seems to be ignoring this issue.

                • 5. Re: Indesign 7.5 (CS 5.5) Packaging Issues
                  John Hawkinson Level 5

                  I guess I missed this thread in July, sorry.

                   

                  We can instrument this to try and see why/how it is hanging.

                   

                  Though it sounds like two different problems. dmaney sees hangs when packaging some individual files, and also a book containing those files.

                  felixissleeping has a totally different problem -- hang while saving the InDesign file.

                   

                  Anyhow, to debug a hang, run Activity Monitor and select InDesign. Go to Sample Process. Save the output and upload it to pastebin.com (do not upload it here! the forum does not deal well with large files). Post a link here. We can get a pretty good idea of what InDesign is doing when it hangs.

                   

                  Sometimes the call graph from sample process refers to symbols that exist in multiple InDesign modules (like "GetPlugin"). If so, and we need to distinguish them, it's necessary to force a crash and look at the crash report (again, upload to pastebin.com). Force a crash in Activity Monitor with View > Send Signal: Abort (SIGABRT). Upload to pastebin.com as above and post a link here.

                   

                  I'll try to be prompt in my analysis.

                  1 person found this helpful
                  • 6. Re: Indesign 7.5 (CS 5.5) Packaging Issues
                    dmaney Level 1

                    Here's a little more detail of the issues I'm having.

                     

                    The process seems to hang up when the .indd is saving—during the collection. Often the collection is complete and the .indd file is often saved as well. However, I don't trust that file, I'm not going to send a file to printer that may or may not have been saved. Opening the "crashed saved file" will crash InDesign again and often send InDesign into an endless loop of crashing.

                     

                    - dmaney

                    • 7. Re: Indesign 7.5 (CS 5.5) Packaging Issues
                      John Hawkinson Level 5

                      OK. So they are the same problem.

                       

                      But really, the detail that helps identify the problem is the crash report...can we see that, please?

                      • 8. Re: Indesign 7.5 (CS 5.5) Packaging Issues
                        BobLevine MVP & Adobe Community Professional

                        I wouldn't send that to a printer even if it didn't crash. That's what PDFs are for.

                         

                        Bob

                        • 9. Re: Indesign 7.5 (CS 5.5) Packaging Issues
                          dmaney Level 1

                          @Bob - I agree but that's an altogether different issue. You can't control other people's processes.

                          • 10. Re: Indesign 7.5 (CS 5.5) Packaging Issues
                            dmaney Level 1

                            @John - Here is the report I gathered. I tried to let the application actually crash, but after 15 minutes it just stayed frozen.

                            (http://pastebin.com/2ce29ytW)

                            • 11. Re: Indesign 7.5 (CS 5.5) Packaging Issues
                              BobLevine MVP & Adobe Community Professional

                              The packaging issue you're having does need to be addressed, but no way no how would I ever send live files to a printer.

                               

                              If John can't figure out those reports, nobody can.

                               

                              Bob

                              • 12. Re: Indesign 7.5 (CS 5.5) Packaging Issues
                                John Hawkinson Level 5
                                @John - Here is the report I gathered. I tried to let the application actually crash, but after 15 minutes it just stayed frozen.

                                Sorry, I was a bit too vague. It's not supposed to actually crash unless you use View > Send Signal: Abort (SIGABRT). You should probably do that, too, because that report is a little more useful in this case. But, anyhow, we do get some good data here:

                                 

                                2010 CDocFileHandler::SaveACopy(UIDRef const&, IDFile const*, K2::UIFlags, unsigned char, IDType<FileTypeInfoID_tag>)
                                2010 CmdUtils::ProcessCommand(ICommand*)
                                2010 0x2d82a198
                                2010 0x2e9d3ccc
                                2010 0x2e9d3aa3
                                2010 Command::DoImmediate(short)
                                2010 0x357045a7
                                2010 0x35703cc5
                                2010 CmdUtils::ProcessCommand(ICommand*)
                                2010 0x2d82a198
                                2010 0x2e9d3ccc
                                2010 0x2e9d3aa3
                                2010 Command::DoImmediate(short)
                                2010 0x35702344
                                2010 0x35701d5c
                                2010 GetPlugIn
                                2010 GetPlugIn
                                2010 GetPlugIn
                                2010 GetPlugIn
                                2010 GetPlugIn
                                2010 GetPlugIn
                                2010 GetPlugIn
                                2010 GetPlugIn
                                2010 GetPlugIn
                                1969 0x347b2260
                                1802 0x347b1a8a
                                1787 0x8e6721
                                1787 CTCleanup
                                1722 CTCleanup
                                1397 CTCleanup
                                964 CTCleanup
                                463 CTCleanup
                                442 CTCleanup

                                19 0x890d9c
                                19 BIBInitialize2
                                18 BIBInitialize2
                                7 BIBInitialize2
                                5 BIBInitialize2
                                2 BIBInitialize2
                                5 __spin_lock
                                3 pthread_mutex_lock
                                1 BIBInitialize2
                                1 dyld_stub__spin_lock
                                1 dyld_stub__spin_unlock

                                 

                                CTCleanup() is a cleanup function in the AdobeCoolType plugin, so this problem almost certainly has to do with fonts.

                                 

                                (If someone could tell me what the heck AdobeBIB is and what it does, that would certainly satisfy some curiosity...).

                                 

                                So you probably have a corrupt font on your system. Try removing all non-system fonts and trying the packaging again. (Of course you'll get font warnings. But the purpos eof this exercise is to identify the problem). If that succeeds, add the fonts back by halves until you find the source. Plausibly you might need to reboot after removing the fonts, but maybe not.

                                • 13. Re: Indesign 7.5 (CS 5.5) Packaging Issues
                                  dmaney Level 1

                                  Try #2:

                                  http://pastebin.com/GKQaKGkS

                                   

                                  Try #3:

                                  http://pastebin.com/NcsH7vy6

                                   

                                  I hope one of these are closer to what you're after. I apoligize, I'm not familiar with activity monitior.

                                  • 14. Re: Indesign 7.5 (CS 5.5) Packaging Issues
                                    John Hawkinson Level 5

                                    I hope one of these are closer to what you're after. I apoligize, I'm not familiar with activity monitior.

                                    err, I'm a little confused. All of these are the result of Sample Process, none of them are the Crash Report. Perhaps you have the Adobe Crashreporter disabled? Do you not get the pop up CrashReporter? Does InDesign exit when you send it the Abort?

                                     

                                    But it probably doesn't matter, because I gave you the preliminary diagnosis:

                                     

                                    So you probably have a corrupt font on your system. Try removing all non-system fonts and trying the packaging again. (Of course you'll get font warnings. But the purpos eof this exercise is to identify the problem). If that succeeds, add the fonts back by halves until you find the source. Plausibly you might need to reboot after removing the fonts, but maybe not.

                                     

                                    So please try that.

                                    • 15. Re: Indesign 7.5 (CS 5.5) Packaging Issues
                                      dmaney Level 1

                                      Ok. I was on a different page than you. I was hung on the sample process request, here's the crash report (http://pastebin.com/dapteteP).

                                       

                                      I will try your font solution suggestion.

                                      • 16. Re: Indesign 7.5 (CS 5.5) Packaging Issues
                                        John Hawkinson Level 5
                                        Ok. I was on a different page than you. I was hung on the sample process request, here's the crash report (http://pastebin.com/dapteteP).

                                         

                                        Well, this is interesting. That crash report does not correspond to first Sample Process output you reported, where InDesign was in CTCleanup().

                                        It does appear to correspond to your

                                         

                                        Try #3: http://pastebin.com/NcsH7vy6

                                         

                                        Assuming InDesign was actually hung when you forced the crash, that implies you may be seeing two different problems (oh boy), or that the cause is not as clear as one might like. From the crash report:

                                         

                                        Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
                                        0   libSystem.B.dylib                  0x9165582e pread$UNIX2003 + 10
                                        1   com.apple.DesktopServices          0x94d9768f TCopyReader::ReadDataFork() + 317
                                        2   com.apple.DesktopServices          0x94d91e1f TCopyReader::Read(unsigned long long, TCountedPtr<TCFURLInfo> const&, TCountedPtr<TCFURLInfo> const&) + 205
                                        3   com.apple.DesktopServices          0x94dc84e3 TFSCopyOperation::CopyToTarget() + 613
                                        4   com.apple.DesktopServices          0x94dcb228 TFSCopyOperation::DoCopy(TCountedPtr<TCFURLInfo> const&) + 780
                                        5   com.apple.DesktopServices          0x94dcb898 TFSCopyOperation::Run() + 174
                                        6   com.apple.DesktopServices          0x94dc05e9 _NodeOperation + 438
                                        7   ...ple.CoreServices.CarbonCore     0x96041090 _FSOperateOnObjectSync + 352
                                        8   ...ple.CoreServices.CarbonCore     0x9604128f _FSPathOperateOnObjectSync + 210
                                        9   AdobeAFL                           0x017d20cd adobe::afl::CoreFileUtils::CopyFile(adobe::afl::AFile const&, adobe::afl::AFile const&, bool) + 365
                                        10  PublicLib.dylib                    0x0151c8aa FileLinkResourceHandler::CopyToFile(UIDRef const&, URI const&, IDFile&) const + 58
                                        11  com.adobe.InDesign.Links           0x3406158e 0x33fe4000 + 513422
                                        12  com.adobe.InDesign.Links           0x3408dbef GetPlugIn + 42687
                                        13  com.adobe.InDesign.Links           0x3408e2fa GetPlugIn + 44490
                                        14  PublicLib.dylib                    0x0124cf92 Command::DoImmediate(short) + 34
                                        

                                         

                                        Though that actually lloks kind of normal. Reading from the bottom up, InDesign executed a command in the Links module that caused it to

                                        invoke a routine calle CopyToFile() hat invokved CopyFile() that then invoked a bunch of apple routines. It looks like InDesign was in the process of copying a file when you forced the crash, possibly as part of the normal packaging operation.

                                         

                                        So, that could mean you forced a crash when it was working fine. Or it could mean the whole process was slow for some reason. Or it could mean that the OS actually hung trying to copy the file (unlikely, I think, absent a network or hardware problem). So...hrmm.

                                        • 17. Re: Indesign 7.5 (CS 5.5) Packaging Issues
                                          dmaney Level 1

                                          I waited for the application to enter into a "not responding state" before force quitting. However, I know this doesn't always mean the application is actually hung up. I've let this process go over night a couple times just out curiosity. The next morning the application would have crashed at some point. I have also tried putting all the files locally, and collected from there, with the same result. So the network isn't the culprit, at least in my case.

                                           

                                          The Solution:
                                          I trying collected few files that giving me problems and they collected fine once I trashed my fonts. Now the fun begins finding which font is causing me all this problems.

                                           

                                          Thanks for your help John. I look forward to using just one CS again.

                                          • 18. Re: Indesign 7.5 (CS 5.5) Packaging Issues
                                            John Hawkinson Level 5

                                            I've let this process go over night a couple times just out curiosity. The next morning the application would have crashed at some point.

                                            Crashed? Or hung/frozen? Please try to reserve the word "crash" for when the application actually has a fault that is detected by the operating system which then forces it to close. Otherwise terminology gets confusing. If you actually have such a crash, then it would be good to see the crash report. Old ones should be saved in ~/Library/Logs/CrashReporter, also accessible from Console.app.

                                             

                                            The Solution:
                                            I trying collected few files that giving me problems and they collected fine once I trashed my fonts. Now the fun begins finding which font is causing me all this problems.

                                            Great!

                                             

                                            Remember, this should not be too bad, as long as you add them back by halves. If you have 1,000 fonts, it's only 10 divisions to find the font that is the culprit (log base 2 of 1000 is 9.97). or 14 if you have 10,000 fonts. And if you have more than 10,000 fonts, we'll refer you to a specialist...

                                            • 19. Re: Indesign 7.5 (CS 5.5) Packaging Issues
                                              dmaney Level 1

                                              Crashed? Or hung/frozen? Please try to reserve the word "crash" for when the application actually has a fault that is detected by the operating system which then forces it to close. Otherwise terminology gets confusing. If you actually have such a crash, then it would be good to see the crash report. Old ones should be saved in ~/Library/Logs/CrashReporter, also accessible from Console.app.

                                              I thought it "crashed" when left it spin overnight but I'm not seeing a crash report where you directed. I guess I remembered incorrectly.

                                               

                                              And if you have more than 10,000 fonts, we'll refer you to a specialist...

                                               

                                              I don't have anywhere near 10,000 fonts but I definitely have more than I use on a daily basis. I'm going to apporoach this in an add-as-needed for awhile. I also need to upgrade my font manager.

                                               

                                              Thank for showing the crash reports that will help me, get help, in the future.

                                              • 20. Re: Indesign 7.5 (CS 5.5) Packaging Issues
                                                John Hawkinson Level 5

                                                You're welcome.

                                                 

                                                Under some circumstances, OS X will "age out" old crash reports and remove them after...2 months?...so your memory may be correct.

                                                You may still be able to find copies in ~/Library/Logs/Adobe/LogTransport/Archive/... however.

                                                 

                                                As for:

                                                fonts but I definitely have more than I use on a daily basis. I'm going to apporoach this in an add-as-needed for awhile. I also need to upgrade my font manager.

                                                I would definitely suggest taking the time to find the problem now. It should really just be a few minutes of adding back in batches of fonts until

                                                it breaks, and narrowing it down. I'd only give up if it looks like it's more than one font...

                                                 

                                                Still, up to you, and your way certainly works.

                                                 

                                                Font managers...they can cause a lot of issues. So be forewarned and forearmed.

                                                • 21. Re: Indesign 7.5 (CS 5.5) Packaging Issues
                                                  John Skipp

                                                  Did the fonts solve your problem as I am having the exact same problem but it is not the fonts as I have tried this work thru to no avail ....????

                                                  • 22. Re: Indesign 7.5 (CS 5.5) Packaging Issues
                                                    Peter Spier Most Valuable Participant (Moderator)

                                                    I noticed in another thread that you were using suitcase. Have you tried removing the plugin? It may work fine for you for activating fonts, but the odds are good it's involved in your packaging issue.

                                                    • 23. Re: Indesign 7.5 (CS 5.5) Packaging Issues
                                                      dmaney Level 1

                                                      Hi John -

                                                       

                                                      Yes, fonts appear to have been my issue. The issue has not gone away 100% but it happens infrequently enough where it's not really a problem. Once every 20 collections, or so, and if I retry the collection it's fine. Obviously it wasn't completely a font issue. I'm still a little baffled and I'm thinking there must be an underlying problem.

                                                       

                                                      My only suggestion would be to follow the steps in post #5 in this thread and message John Hawkins he was very helpful to me. (I will do this as well the next time I have an issue.)

                                                       

                                                      @Peter - No Suitcase wasn't the culprit. I uninstalled the application and all it's plug-ins and problem remained.

                                                       

                                                       

                                                      - dennis

                                                      • 24. Re: Indesign 7.5 (CS 5.5) Packaging Issues
                                                        Peter Spier Most Valuable Participant (Moderator)

                                                        @dmaney,

                                                         

                                                        My question was directed toward John Skip...

                                                        • 25. Re: Indesign 7.5 (CS 5.5) Packaging Issues
                                                          dmaney Level 1

                                                          The problem is starting to reoccur more often lately. Maybe it's still fonts? The problem seems to be intermittent which is the frustrating part.

                                                           

                                                          Here's a copy of the crash report: http://pastebin.com/FZahzXCg

                                                          • 26. Re: Indesign 7.5 (CS 5.5) Packaging Issues
                                                            John Hawkinson Level 5

                                                            It's certainly still the cooltype module:

                                                             

                                                            Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
                                                            0   com.adobe.CoolType                 0x0093d928 CTCleanup + 324160
                                                            1   com.adobe.CoolType                 0x0093dbf4 CTCleanup + 324876
                                                            2   com.adobe.CoolType                 0x00941069 CTCleanup + 338305
                                                            3   com.adobe.CoolType                 0x0093f626 CTCleanup + 331582
                                                            4   com.adobe.CoolType                 0x008e6721 0x890000 + 354081
                                                            5   ...adobe.InDesign.Font Manager     0x34074a8a 0x34069000 + 47754
                                                            

                                                             

                                                            So yes, fonts, Scrap them all.

                                                            • 27. Re: Indesign 7.5 (CS 5.5) Packaging Issues
                                                              dmaney Level 1

                                                              Thanks John. I only had a hand full (30ish) added back into active duty.

                                                              • 28. Re: Indesign 7.5 (CS 5.5) Packaging Issues
                                                                John Hawkinson Level 5

                                                                Well, great! Just keep cutting them down by halves until you find the sucker!