17 Replies Latest reply on Apr 9, 2008 6:13 PM by Newsgroup_User

    Fireworks CS3 hangs on opening

    Level 7
      Since a couple of days ago when I start Fireworks CS3 it gets hanged for
      some minutes. On the application title appears "Not responding". If I wait
      for some minutes it wakes up and then works normally.

      I things this is related to the update intalled by Adobe Updater.

      Has somebody had similar issues with FW CS3?

      Regards,
      Angel.

        • 1. Re: Fireworks CS3 hangs on opening
          Level 7
          Angel Massa wrote:
          > Since a couple of days ago when I start Fireworks CS3 it gets hanged for
          > some minutes. On the application title appears "Not responding". If I
          > wait for some minutes it wakes up and then works normally.
          >
          > I things this is related to the update intalled by Adobe Updater.
          >
          > Has somebody had similar issues with FW CS3?
          >
          > Regards,
          > Angel.

          There is a lag, but it is less than a minute for me once the welcome
          screen appears.

          --
          Jim Babbage - .:Community MX:. & .:Adobe Community Expert:.
          Extending Knowledge, Daily
          http://www.communityMX.com/
          CommunityMX - Free Resources:
          http://www.communitymx.com/free.cfm
          ---
          .:Adobe Community Expert for Fireworks:.
          news://forums.macromedia.com/macromedia.fireworks
          news://forums.macromedia.com/macromedia.dreamweaver
          • 2. Re: Fireworks CS3 hangs on opening
            Level 7
            For me is 3-5 minutes. It's really anoying.

            I've tried to delete the preferences folder and uninstalling Fireworks CS3
            and reinstalling without success.

            I don't understand what's happening as it worked without problems for some
            weeks.

            The only thing I remember to change is to install the FW CS3 update from the
            Adobe Updater a few days ago.

            Regards,
            Angel.

            > Angel Massa wrote:
            >> Since a couple of days ago when I start Fireworks CS3 it gets hanged for
            >> some minutes. On the application title appears "Not responding". If I
            >> wait for some minutes it wakes up and then works normally.
            >>
            >> I things this is related to the update intalled by Adobe Updater.
            >>
            >> Has somebody had similar issues with FW CS3?
            >>
            >> Regards,
            >> Angel.
            >
            > There is a lag, but it is less than a minute for me once the welcome
            > screen appears.
            >
            > --
            > Jim Babbage - .:Community MX:. & .:Adobe Community Expert:.
            > Extending Knowledge, Daily
            > http://www.communityMX.com/
            > CommunityMX - Free Resources:
            > http://www.communitymx.com/free.cfm
            > ---
            > .:Adobe Community Expert for Fireworks:.
            > news://forums.macromedia.com/macromedia.fireworks
            > news://forums.macromedia.com/macromedia.dreamweaver

            • 3. Re: Fireworks CS3 hangs on opening
              Level 7
              I know that corrupt fonts can cause problems, too. Have you checked
              that? HOW you check, I am not sure, though.

              Angel Massa wrote:
              > For me is 3-5 minutes. It's really anoying.
              >
              > I've tried to delete the preferences folder and uninstalling Fireworks
              > CS3 and reinstalling without success.
              >
              > I don't understand what's happening as it worked without problems for
              > some weeks.
              >
              > The only thing I remember to change is to install the FW CS3 update from
              > the Adobe Updater a few days ago.
              >
              > Regards,
              > Angel.
              >
              >> Angel Massa wrote:
              >>> Since a couple of days ago when I start Fireworks CS3 it gets hanged
              >>> for some minutes. On the application title appears "Not responding".
              >>> If I wait for some minutes it wakes up and then works normally.
              >>>
              >>> I things this is related to the update intalled by Adobe Updater.
              >>>
              >>> Has somebody had similar issues with FW CS3?
              >>>
              >>> Regards,
              >>> Angel.
              >>
              >> There is a lag, but it is less than a minute for me once the welcome
              >> screen appears.
              >>
              >> --
              >> Jim Babbage - .:Community MX:. & .:Adobe Community Expert:.
              >> Extending Knowledge, Daily
              >> http://www.communityMX.com/
              >> CommunityMX - Free Resources:
              >> http://www.communitymx.com/free.cfm
              >> ---
              >> .:Adobe Community Expert for Fireworks:.
              >> news://forums.macromedia.com/macromedia.fireworks
              >> news://forums.macromedia.com/macromedia.dreamweaver
              >


              --
              Jim Babbage - .:Community MX:. & .:Adobe Community Expert:.
              Extending Knowledge, Daily
              http://www.communityMX.com/
              CommunityMX - Free Resources:
              http://www.communitymx.com/free.cfm
              ---
              .:Adobe Community Expert for Fireworks:.
              news://forums.macromedia.com/macromedia.fireworks
              news://forums.macromedia.com/macromedia.dreamweaver
              • 4. Re: Fireworks CS3 hangs on opening
                Level 7
                Jim Babbage - .:CMX:. & .:Adobe Community Expert:. wrote:

                > I know that corrupt fonts can cause problems, too. Have you checked
                > that? HOW you check, I am not sure, though.

                There's a program called Font Expert that will check for corrupted fonts.

                http://www.proximasoftware.com/fontexpert/

                --
                Linda Rathgeber [PVII] *Adobe Community Expert-Fireworks*
                --------------------------------------------------------------
                http://www.projectseven.com
                Fireworks Newsgroup: news://forums.projectseven.com/fireworks/
                CSS Newsgroup: news://forums.projectseven.com/css/
                http://www.adobe.com/communities/experts/
                --------------------------------------------------------------
                • 5. Re: Fireworks CS3 hangs on opening
                  Level 7
                  Thanks for the suggestion Tim and Linda.

                  I've downloaded and intalled Font Manager. It only detected two font
                  substitution references problems that I've removed but no luck fixing
                  Fireworks CS3.

                  I don't understand what's happening. I've been working for years with
                  previous versions and for some weeks with CS3 without problems. Now I don't
                  know what to try to make it respond on launch.

                  Regards,
                  Angel.

                  > Jim Babbage - .:CMX:. & .:Adobe Community Expert:. wrote:
                  >
                  >> I know that corrupt fonts can cause problems, too. Have you checked that?
                  >> HOW you check, I am not sure, though.
                  >
                  > There's a program called Font Expert that will check for corrupted fonts.
                  >
                  > http://www.proximasoftware.com/fontexpert/
                  >
                  > --
                  > Linda Rathgeber [PVII] *Adobe Community Expert-Fireworks*
                  > --------------------------------------------------------------
                  > http://www.projectseven.com
                  > Fireworks Newsgroup: news://forums.projectseven.com/fireworks/
                  > CSS Newsgroup: news://forums.projectseven.com/css/
                  > http://www.adobe.com/communities/experts/
                  > --------------------------------------------------------------

                  • 6. Re: Fireworks CS3 hangs on opening
                    gordob
                    Another Mac user with the same problem as above. FW9 hangs on launch, this all happened after the Adobe updater install the first FW patch.
                    • 7. Re: Fireworks CS3 hangs on opening
                      gordob Level 1
                      FYI... When I launch Illustrator and Photoshop CS3 my fonts load without a problem.
                      • 8. Re: Fireworks CS3 hangs on opening
                        Level 7
                        I have the problem under Windows Vista. It seems that the problem is cross
                        platform.

                        Still waiting for a sollution and some reply from Adobe support.

                        Regards,
                        Angel.

                        > Another Mac user with the same problem as above. FW9 hangs on launch, this
                        > all happened after the Adobe updater install the first FW patch.

                        • 9. Re: Fireworks CS3 hangs on opening
                          Level 7
                          I wonder if it is Acrobat update related and if so, can the update be
                          rolled back however temporary?


                          Angel Massa wrote:
                          > I have the problem under Windows Vista. It seems that the problem is
                          > cross platform.
                          >
                          > Still waiting for a sollution and some reply from Adobe support.
                          >
                          > Regards,
                          > Angel.
                          >
                          >> Another Mac user with the same problem as above. FW9 hangs on launch,
                          >> this all happened after the Adobe updater install the first FW patch.
                          >
                          • 10. Re: Fireworks CS3 hangs on opening
                            Level 7
                            That's the main problem I've had. As the updates can't be uninstalled I
                            can't roll back to see what update causes the problem. I'm still waiting for
                            a solution as reinstalling the hole suite is terrible with the slow
                            installer.

                            Regards,
                            Angel.

                            >I wonder if it is Acrobat update related and if so, can the update be
                            >rolled back however temporary?

                            • 11. Re: Fireworks CS3 hangs on opening
                              Wilhelmh
                              MUST be an Adobe Problem. This is reported on several forums and seems to be on both Windows and Mac platforms. I eventually did a clean install of Vista, installed CS3, ran the updates - only to have the same problem again. Photoshop works fine, Dreamweaver has long waiting times from time to time, Fireworks seems to be affected the most.

                              Needless to say – this is SO VERY irritating
                              • 12. Re: Fireworks CS3 hangs on opening
                                my$creen
                                I have the same problem. After I installed Adobe updates, my FW CS3 started having problems and I get "Not responding" error. I use Vista Business and FW CS 3.

                                has any Adobe tech guy monitoring and helping their clients in this forum. I think they can afford to have someone to join this group. Please email me if you have a solution to lewis@awdh.com
                                Thanks.
                                • 13. Re: Fireworks CS3 hangs on opening
                                  realdan
                                  then dont install the adobe updates....so the only way around is to clean install the software again..and do not install any updates unless the software is itself having a problem....at least it can be solved with a clean install
                                  • 14. Re: Fireworks CS3 hangs on opening
                                    Wilhelmh Level 1
                                    Yes, one would think that un-installing the update is the solution - but trying to un-install the CS3 update was impossible (reported in several forums). This lead me to do a clean Vista and CS3 install.
                                    • 15. Re: Fireworks CS3 hangs on opening
                                      Level 7
                                      I am speculating... Do you have OneCare or Defender running?

                                      What happens to CPU usage and can you identify the process that is using
                                      most of the CPU?


                                      Wilhelmh wrote:
                                      > MUST be an Adobe Problem. This is reported on several forums and seems to be on
                                      > both Windows and Mac platforms. I eventually did a clean install of Vista,
                                      > installed CS3, ran the updates - only to have the same problem again. Photoshop
                                      > works fine, Dreamweaver has long waiting times from time to time, Fireworks
                                      > seems to be affected the most.
                                      >
                                      > Needless to say ? this is SO VERY irritating
                                      >
                                      >
                                      • 16. Re: Fireworks CS3 hangs on opening
                                        KarenAnn_Steve
                                        Bump.
                                        Still having the same issues.
                                        • 17. Re: Fireworks CS3 hangs on opening
                                          Level 7
                                          KarenAnn_Steve wrote:
                                          > Bump.
                                          > Still having the same issues.

                                          Have you tried contacting Adobe support? This is a user to user forum,
                                          and we don't usually address technical issues.


                                          --
                                          Linda Rathgeber [PVII] *Adobe Community Expert-Fireworks*
                                          --------------------------------------------------------------
                                          http://www.projectseven.com
                                          Fireworks Newsgroup: news://forums.projectseven.com/fireworks/
                                          CSS Newsgroup: news://forums.projectseven.com/css/
                                          http://www.adobe.com/communities/experts/
                                          --------------------------------------------------------------