Which version of Reader are you using?
Also, how are you opening the file? Are you double clicking it on Desktop/Explorer, opening in browser, double clicking on email attachments?
I think the user is in read mode and you do not get the menu (F9). I'll check.
Thank you very much.
Acrobat Reader X. The problem is that some icons are grayed out (save or email), but you can save from the menu. This happens when in read mode and when not.