Possible Bug in ID5.5 When Exporting Images to ePub
GoldCountry86 Jul 19, 2011 9:25 PMJust wanted to relate my experience with exporting images to ePub in InDesign CS5.5. I've already spent the better part of two weeks trying to find a resolution for the problem with Adobe's customer service techs in India. Nice guys, but so far not of much help.
Here's the problem. when exporting ID documents to ePub, and you're selecting your options in the "Image" export dialog box, you are offered two choices: "Fixed" and "Relative to Page." In theory, "Relative to Page" is the best choice because this means your images will be automatically scaled for the different viewing devices (i.e. iPad, Kindle, mobile phone, laptop). If you select "Relative to Page," however, your images will export with pixilation.
This may not happen to everyone, but it happened to me, as well as the last tech I spoke in India. I'm using a MacBook Pro running 10.6.7. Don't know what he was using, but he got the same results on his end when exporting an image to ePub using "Relative to Page." For me, the fonts look especially horrible in Adobe Editions. If you select "Fixed," they'll export just fine, (looked great in Adobe Editions and Kindle Previewer), but don't know how fixed size renders in the different devices.
This particular exchange was last Friday. The tech verified that we had a problem he couldn't solve and told me he had to speak with his "senior," who had already gone home for the weekend. I received an email today informing me that all I had to do was select the high quality performance settings in ID, and the image would look "pretty" while the file was open in the program. Really? I mean, duh. What does that have to do with the EXPORT problem?
And yes, I know to select the maximum quality setting in export. I'm a photographer who has used Photoshop since the 1990s. Used InDesign, QuarkXpress, and Pagemaker, in reverse order for that long as well, so I know how to prepare a file for print and the web. The techs I've spoken with have assured me I'm selecting the correct settings. Program has not only been uninstalled and reinstalled, but I went the extra drastic step of wiping my harddrive and starting over. No third-party plug-ins installed that didn't come with the original Adobe software. Have the latest ID update. The problem simply doesn't have a solution in my case.
Oh, well. As I say, nice guys, but this is my third time speaking with tech support about a problem with Adobe software. Not going to try again. IMHO, the customer service system/process could use some work.



