19 Replies Latest reply: Dec 1, 2011 7:16 AM by joernki RSS

    Indesign CS3 and Windows 7 64bit - out of memory/not enough memory

    CurryBruzzler Community Member

      Hi,

      I'm using Indesign on Windows 7 64bit. After at most 10 to 15 minutes, Indesign crashes with error "Not enough memory".

      The errormessage pops up again and again. The same procedure happend after restarting Indesign or Windows.

       

      I tried different tipps like reinstalling Indesign, reinstalling Windows, set compatibility options without effect.

       

      Photoshop, Illustrator, Acrobat and actually Indesign CS 2 working fine.

       

      Did anyone has an idea, how to get Indesign working properly?

       

      Hopefully,

      Stefan :-)

       

      My System: Windows 7 64bit, 8GB Ram (at least 4GB free while running InDesign), Creative Suite CS3

        • 1. Re: Indesign CS3 and Windows 7 64bit - out of memory/not enough memory
          John Hawkinson Community Member

          Are you doing anything in InDesign to prompt this? Just leaving it open?

          If it writes a crash report, per Guide to Interpreting InDesign Crash Reports, what does the stack back trace look like?

           

          What version of CS3 are you using? 5.0.3? 5.0.4?

          • 2. Re: Indesign CS3 and Windows 7 64bit - out of memory/not enough memory
            CurryBruzzler Community Member

            Hi,

            InDesign (5.0.4) crashes whatever I do. Text-editing, drawing, Zoom in or out...

             

            The Windows Errorlog of  a crash:

             

            - System

              - Provider

               [ Name]  Application Error
              - EventID 1000

               [ Qualifiers]  0
               Level 2 
              Task 100 
               Keywords 0x80000000000000 
              - TimeCreated

               [ SystemTime]  2011-07-20T17:04:33.000000000Z 
               EventRecordID 4074 
               Channel Application
               Security

             

            - EventData

               InDesign.exe
               5.0.4.682
               48ca2a28
               BIB.dll
               1.2.1.1
               45dd4ee9
               c0000005
               0000c27b
               ba0
               01cc46fd0f1e55b5
               C:\Program Files (x86)\Adobe\Adobe InDesign CS3\InDesign.exe
               C:\Program Files (x86)\Adobe\Adobe InDesign CS3\BIB.dll
               56bccf79-b2f2-11e0-b2bd-6cf049058560

             

            0000: 006E0055 006E006B 0077006F 0000006E 
            0008: 0000

            In Bytes

            0000: 55 00 6E 00 6B 00 6E 00    U.n.k.n.
            0008: 6F 00 77 00 6E 00 00 00   o.w.n...
            0010: 00 00                      ..

             

            THX for help!

            • 3. Re: Indesign CS3 and Windows 7 64bit - out of memory/not enough memory
              John Hawkinson Community Member

              That's not very helpful, unfortunately. Can you follow the above-linked instructions and find the Stack Back Trace section?

              • 4. Re: Indesign CS3 and Windows 7 64bit - out of memory/not enough memory
                CurryBruzzler Community Member

                Sorry, can't find any logfiles :-(

                There is no Dr.Watson logfile in Windows 7 wich provides the info.

                 

                Is there another way to get the crashdata?

                • 5. Re: Indesign CS3 and Windows 7 64bit - out of memory/not enough memory
                  John Hawkinson Community Member

                  Oh, yeah, I guess it is different in Windows 7. Hmm. I don't know. Maybe try:

                  %USERPROFILE%\AppData\Local\Microsoft\Windows\WER\ReportArchive

                  I don't know if that has human-readable files though.

                  Otherwise you could try http://www.vistax64.com/vista-general/107583-dr-watson-i-need-send-drwtsn32-log-my-enginee rs.html but it looks sort of dicey.

                   

                  Sorry, this is, I guess, what comes of playing a Windows person on TV.

                  • 6. Re: Indesign CS3 and Windows 7 64bit - out of memory/not enough memory
                    CurryBruzzler Community Member

                    Report.wer:

                     

                    Version=1
                    EventType=APPCRASH
                    EventTime=129550328018278241
                    ReportType=2
                    Consent=1
                    UploadTime=129550328023248526
                    ReportIdentifier=7f96e4ac-ad49-11e0-b144-6cf049058560
                    IntegratorReportIdentifier=7f96e4ab-ad49-11e0-b144-6cf049058560
                    WOW64=1
                    Response.type=4
                    Sig[0].Name=Anwendungsname
                    Sig[0].Value=InDesign.exe
                    Sig[1].Name=Anwendungsversion
                    Sig[1].Value=5.0.4.682
                    Sig[2].Name=Anwendungszeitstempel
                    Sig[2].Value=48ca2a28
                    Sig[3].Name=Fehlermodulname
                    Sig[3].Value=MSVCR80.dll
                    Sig[4].Name=Fehlermodulversion
                    Sig[4].Value=8.0.50727.4940
                    Sig[5].Name=Fehlermodulzeitstempel
                    Sig[5].Value=4ca2b271
                    Sig[6].Name=Ausnahmecode
                    Sig[6].Value=c0000005
                    Sig[7].Name=Ausnahmeoffset
                    Sig[7].Value=0001510c
                    DynamicSig[1].Name=Betriebsystemversion
                    DynamicSig[1].Value=6.1.7601.2.1.0.256.48
                    DynamicSig[2].Name=Gebietsschema-ID
                    DynamicSig[2].Value=1031
                    DynamicSig[22].Name=Zusatzinformation 1
                    DynamicSig[22].Value=0a9e
                    DynamicSig[23].Name=Zusatzinformation 2
                    DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
                    DynamicSig[24].Name=Zusatzinformation 3
                    DynamicSig[24].Value=0a9e
                    DynamicSig[25].Name=Zusatzinformation 4
                    DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
                    UI[2]=C:\Program Files (x86)\Adobe\Adobe InDesign CS3\InDesign.exe
                    UI[3]=Adobe InDesign CS3 funktioniert nicht mehr
                    UI[4]=Windows kann online nach einer Lösung für das Problem suchen.
                    UI[5]=Online nach einer Lösung suchen und das Programm schließen
                    UI[6]=Später online nach einer Lösung suchen und das Programm schließen
                    UI[7]=Programm schließen
                    LoadedModule[0]=C:\Program Files (x86)\Adobe\Adobe InDesign CS3\InDesign.exe
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                    LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
                    LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
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                    LoadedModule[7]=C:\Windows\system32\dbghelp.dll
                    LoadedModule[8]=C:\Windows\syswow64\msvcrt.dll
                    LoadedModule[9]=C:\Windows\syswow64\USER32.dll
                    LoadedModule[10]=C:\Windows\syswow64\GDI32.dll
                    LoadedModule[11]=C:\Windows\syswow64\LPK.dll
                    LoadedModule[12]=C:\Windows\syswow64\USP10.dll
                    LoadedModule[13]=C:\Windows\syswow64\ADVAPI32.dll
                    LoadedModule[14]=C:\Windows\SysWOW64\sechost.dll
                    LoadedModule[15]=C:\Windows\syswow64\RPCRT4.dll
                    LoadedModule[16]=C:\Windows\syswow64\SspiCli.dll
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                    LoadedModule[20]=C:\Program Files (x86)\Adobe\Adobe InDesign CS3\Database.dll
                    LoadedModule[21]=C:\Program Files (x86)\Adobe\Adobe InDesign CS3\Public.dll
                    LoadedModule[22]=C:\Program Files (x86)\Adobe\Adobe InDesign CS3\ACE.dll
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                    LoadedModule[24]=C:\Windows\syswow64\SHLWAPI.dll
                    LoadedModule[25]=C:\Windows\syswow64\ole32.dll
                    LoadedModule[26]=C:\Program Files (x86)\Adobe\Adobe InDesign CS3\BIB.dll
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                    LoadedModule[34]=C:\Windows\syswow64\NSI.dll
                    LoadedModule[35]=C:\Windows\system32\MPR.dll
                    LoadedModule[36]=C:\Program Files (x86)\Adobe\Adobe InDesign CS3\AFL.dll
                    LoadedModule[37]=C:\Program Files (x86)\Adobe\Adobe InDesign CS3\icuuc34.dll
                    LoadedModule[38]=C:\Program Files (x86)\Adobe\Adobe InDesign CS3\icudt34.dll
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                    LoadedModule[45]=C:\Windows\system32\netutils.dll
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                    LoadedModule[47]=C:\Windows\system32\wkscli.dll
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                    LoadedModule[50]=C:\Windows\syswow64\MSCTF.dll
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                    LoadedModule[60]=C:\Windows\syswow64\WLDAP32.dll
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                    LoadedModule[75]=C:\Program Files (x86)\Adobe\Adobe InDesign CS3\TextPanelLib.dll
                    LoadedModule[76]=C:\Program Files (x86)\Adobe\Adobe InDesign CS3\Plug-ins\TEXT\SPELLING PANEL.APLN
                    LoadedModule[77]=C:\Program Files (x86)\Adobe\Adobe InDesign CS3\Required\TEXT EDITOR.RPLN
                    LoadedModule[78]=C:\Program Files (x86)\Adobe\Adobe InDesign CS3\Required\LAYOUT UI.RPLN
                    LoadedModule[79]=C:\Program Files (x86)\Adobe\Adobe InDesign CS3\Required\IMPORT EXPORT UI.RPLN
                    LoadedModule[80]=C:\Program Files (x86)\Adobe\Adobe InDesign CS3\Required\HYPERLINKS.RPLN
                    LoadedModule[81]=C:\Program Files (x86)\Adobe\Adobe InDesign CS3\Required\MASTER PAGE.RPLN
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                    LoadedModule[83]=C:\Program Files (x86)\Adobe\Adobe InDesign CS3\Required\COLOR MANAGEMENT.RPLN
                    LoadedModule[84]=C:\Program Files (x86)\Adobe\Adobe InDesign CS3\Required\APPLICATION UI.RPLN
                    LoadedModule[85]=C:\Program Files (x86)\Adobe\Adobe InDesign CS3\ScCore.dll
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                    LoadedModule[96]=C:\Windows\syswow64\iertutil.dll
                    LoadedModule[97]=C:\Windows\syswow64\urlmon.dll
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                    LoadedModule[101]=C:\Program Files (x86)\Adobe\Adobe InDesign CS3\Required\INCOPYSHARED.RPLN
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                    LoadedModule[116]=C:\Program Files (x86)\Adobe\Adobe InDesign CS3\Required\TRANSPARENCY.RPLN
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                    LoadedModule[119]=C:\Windows\system32\OPENGL32.dll
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                    LoadedModule[121]=C:\Windows\system32\DDRAW.dll
                    LoadedModule[122]=C:\Windows\system32\DCIMAN32.dll
                    LoadedModule[123]=C:\Program Files (x86)\Adobe\Adobe InDesign CS3\Required\TEXT.RPLN
                    LoadedModule[124]=C:\Program Files (x86)\Adobe\Adobe InDesign CS3\Required\TEXT WRAP.RPLN
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                    LoadedModule[126]=C:\Program Files (x86)\Adobe\Adobe InDesign CS3\Required\GENERIC PAGE ITEM.RPLN
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                    • 7. Re: Indesign CS3 and Windows 7 64bit - out of memory/not enough memory
                      John Hawkinson Community Member

                      Sigh...I just don't understand Microsoft's design decisions...

                       

                      That certainly is human-readable. Just not very useful. 432 lines, one for each DLL loaded, but not bothering to tell you how they were involved in the crash.

                      Sorry.

                       

                      I don't have any real advice, other than to try the normal solutions: trash your preferences, remove any 3rd-party plugins or font software, reboot, etc.

                      Oh, and contact Adobe Support...

                      • 8. Re: Indesign CS3 and Windows 7 64bit - out of memory/not enough memory
                        CurryBruzzler Community Member

                        Adobe support was not very usefull :-(

                        "Find some help on the massegboard or buy CS5", the support guy said. Nice business model.

                        If I did not find a solutuion, Quark 9 Update (399,00 EUR) would be a nice alternative, because I have to update the whole Creative Suite (1100 EUR). There is no way to update InDesign only.

                        • 9. Re: Indesign CS3 and Windows 7 64bit - out of memory/not enough memory
                          John Hawkinson Community Member

                          That does not sound very helpful, I would push a little harder.

                           

                          Either CS3 is supported under Windows 7 or it is not. Which is it?

                          If it is end-of-lifed, well, then I guess you're stuck. I did not htink it was.

                           

                          That being the case, you should ask the support guys to escalate your crash to the next tier of support.

                          If they are not asking you for the logs of the crash, then they're just not trying.

                          (Now, figuring out how to get those crash logs is certainly tricky. I linked to a post that tells you how to do so, but you didn't post the results here, so I'm not sure what to conclude. And there may be a better or easier or more appropriate way.)

                           

                          So, you definitely have avenues to explore.

                          And if InDesign is crashing, they should not be charging you for the support incident -- I guess maybe you have to have one open, but they should give you

                          a free support incident if it's a confirmed bug.

                           

                          Also, I guess you didn't tell us -- how did you get here? Was it working before? Did you just install CS3 now? Because that's an awful weird thing to do. Did you just purchase it somehow? What is the backstory?

                          • 10. Re: Indesign CS3 and Windows 7 64bit - out of memory/not enough memory
                            Peter Spier ACP/MVPs

                            John Hawkinson wrote:

                             

                            That does not sound very helpful, I would push a little harder.

                             

                            Either CS3 is supported under Windows 7 or it is not. Which is it?

                            If it is end-of-lifed, well, then I guess you're stuck. I did not htink it was.

                             

                            That being the case, you should ask the support guys to escalate your crash to the next tier of support.

                            If they are not asking you for the logs of the crash, then they're just not trying.

                            (Now, figuring out how to get those crash logs is certainly tricky. I linked to a post that tells you how to do so, but you didn't post the results here, so I'm not sure what to conclude. And there may be a better or easier or more appropriate way.)

                            As far as I know, CS3 is still "supported" for Windows 7 ( and plenty of people run it), meaning it is supposed to be compatible, but that doesn't necessarily mean that Adobe still offers tech support services of any sort for CS3, and almost certainly not for free. In order to get any kind of meaningful tech support (direct from Adobe) for anything beyond an installation problem for the current release one must be prepared to pay.

                             

                            Good question about how the program was installed. Very important to install in chronological order, and to put it in the 32-bit programs folder on 64-bit systems.

                            • 11. Re: Indesign CS3 and Windows 7 64bit - out of memory/not enough memory
                              CurryBruzzler Community Member

                              InDesign/Creative Suite was first installed on a working system. Later, I have reinstalled Windows and Creative Suite.
                              The error occurred on both systems...

                               

                              I#ve purchased my CS3 Update 2 month ago from a business partner.

                              • 12. Re: Indesign CS3 and Windows 7 64bit - out of memory/not enough memory
                                Peter Spier ACP/MVPs

                                Did you uninstall a previous version after installing the upgrade? That can be problematic.

                                • 13. Re: Indesign CS3 and Windows 7 64bit - out of memory/not enough memory
                                  CurryBruzzler Community Member

                                  Hi,

                                  I've got a new Error-Meassage.

                                   

                                  Name der fehlerhaften Anwendung: InDesign.exe, Version: 5.0.4.682, Zeitstempel: 0x48ca2a28
                                  Name des fehlerhaften Moduls: MSVCR80.dll, Version: 8.0.50727.4940, Zeitstempel: 0x4ca2b271
                                  Ausnahmecode: 0xc0000005
                                  Fehleroffset: 0x0001500a
                                  ID des fehlerhaften Prozesses: 0x42c
                                  Startzeit der fehlerhaften Anwendung: 0x01cc4b8db14d2a94
                                  Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Adobe\Adobe InDesign CS3\InDesign.exe
                                  Pfad  des fehlerhaften Moduls:  C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_d08cc06a442 b34fc\MSVCR80.dll
                                  Berichtskennung: 4f2f7957-b832-11e0-860d-6cf049058560

                                   

                                  Is this helpful?

                                  • 14. Re: Indesign CS3 and Windows 7 64bit - out of memory/not enough memory
                                    CurryBruzzler Community Member

                                    There was no previous version installed...

                                    • 16. Re: Indesign CS3 and Windows 7 64bit - out of memory/not enough memory
                                      John Hawkinson Community Member

                                      Feel free to combine your replies into a single message.

                                       

                                      I'm afraid the Error Message you posted is not particularly useful. At least, not for understanding what is wrong. Perhaps it will help Adobe correlate it with past problem reports that have been resolved and help you find a speedy resolution. Since the fault is in MSVCR80.dll rather than MFC80.dll, I suspect the hotfix you cite is not going to work for you, but best-of-luck trying it!

                                       

                                      I suppose perhaps I should not probe too deeply, but "I've purchased my CS3 Update 2 month ago from a business partner" sounds a bit strange. I guess if there was a problem with the entity from whom you purchased the software, Adobe Support would probably notice...

                                       

                                      I would lean harder on Adobe, but that's usually not a speedy path to resolution...

                                      • 17. Re: Indesign CS3 and Windows 7 64bit - out of memory/not enough memory
                                        joernki Community Member

                                        hi folks!

                                         

                                        i have the same problem since some days here with indesign CS4 and win7 64!
                                        truely strange behaviour though i own 16 GB memory and a terrabyte disk to scratch on...

                                        never had this before...

                                        the only thing i was changing some time ago was that windows shouldn't handle the virtuell memory automatically... i use a fixed range of virtuell memory on my partitions...

                                         

                                        this was the only post i found so far concerning this problem...

                                         

                                        best regards

                                        • 18. Re: Indesign CS3 and Windows 7 64bit - out of memory/not enough memory
                                          CurryBruzzler Community Member

                                          Hi,

                                          create a new windows-account, login to the new account and install CS3...

                                          • 19. Re: Indesign CS3 and Windows 7 64bit - out of memory/not enough memory
                                            joernki Community Member

                                            sorry curry....

                                             

                                            i don't have CS3...