Came here looking for an answer to just this question. Happy to help if I can.
Can't read pdfs in firefox 5.0 with adobe reader 10.1 in Windows 7. IE9 works fine.
I have a mix of XP and Win7 workstations all but 1 using IE8. I was finally able to install the new version of flash player this evening by uninstalling the older version, rebooting and installing the latest version. I have completed 3 workstations (win7 with IE9, win7 with IE8, XP with IE8) with 30+ to go. Please tell me there is a better fix for installing flash player updates than this.
[email address deleted by host]
We experienced the same issue today today trying to install on a W7x64 box, IE9, Office 2010.
Users must go through the corporate proxy.
I tried adding a rule to the proxy to allow ANY traffic sent its way through but was still seeing hits on the firewall from the PC.
Added a rule to the firewall to allow the PC out and it all went through.
It looks to me as if there is something in the installer/downloader that is trying to bypass the proxy and not follow instructions.
Same issue here, on our XP systems. Windows 7 seem to work fine.
Same possible workaround with the firewall, but allowing full access for all PC's is not really an option.
We pushed the full installation file (after downloading the latest version) with a remote management tool and could solve it like that, but this is also not an option for all I think.
Let met know if any extra assistance/logging/info is needed.
I am having the same issue this morning. I already had v.10 installed and wanted to go back to v.9 to resolve a compatibility issue. I've had the "metafile downoad failed" message at 33% for both v.9 and v.8. Thanks for working this issue. Grichnik_Heather_A at Cat dot com.
My company is having the same issue on one of our engineer’s and manager's computer.
3. NO on the inside
4. Win & 64 bit IE9, IE8, and Firefox.
Windows XP SP3
I have two different buildings that have a watchguard firebox installed in each. Each are configured differently (in respect to policies and what is allowed) for each buidling.
Building one uses 192.168.31.X for an IP address. Firewall has not changed over the past few months. Was able to download adobe reader and flash player a few months ago. Tried to install both reader and flash yesterday and when trying to Run the application it said "not a valid win32 applciation". Then tried to save the file and run. Received the same message. Next downloaded the exe file from my system onto a flash drive. Plugged in the flash drive and ran the exe file. The exe tried to install but then received "metafile download failed". This happened for both of the exe apps.
Next changed the ip address on the computer so it used the watchguard firebox in building two. This firebox has less restrictions. Again launched the exe for reader and player. Both installed with no problems.
Again, building one firebox is "locked down" more so than building two firebox. However, I did not make any changes to the firebox and it was working a few months or weeks ago.
Hope this helps.
I was able to fix the problem on windows.
you need to change your proxy settings and disable the "automatic configuration script" and manually enter the proxy under "Proxy Server"
I had the same problem.Then I was able to download and install Reader X after changing the proxy setting. Disabling the automatic script and
enabling the direct entry in proxy server seems to solve the problem.
In our company we can't disable the proxy configuration script, so the workaround does not apply to us.
There will be a bugfix to correct the problem or we need to deploy centrally the update msi package?
This is a copy of what was in the other area, I did not see this new post started, sorry.
Week 4 july 2011 reader, flash, shockwave downloaded ok from the download page.
Last week 18 july 2011 when I tried to download, that part of adobe site was down.
Later on in week and today, I am just getting the 'Metafile download failed' message at 33%.
Same new pc's on both occasions ( ie 7, windows xp sp3 behind corporate firewall )
Shockwave seem to download ok.
Reader and flash, instead of coming up with the DLM as previously, is trying to download a file ending .........gtbd_Aih.exe
Has Adobe changed something??
Office environment: PIX Firewall, ISAProxy Server, Win7 Professional 64Bit and XP Pro Svc Pack 3.
We have two ways out for our laptops...one is through the Proxy and Firewall which produces the Metafile Download Failed error.
I tried changing Auto Detect Proxy settings to "off" but that did not help.
Using the direct links to the .exe file for upgrades as suggested in the original post work fine through the Proxy and Firewall
The other is directly "outside" using a wireless Cisco/Linksys router. It shares the same ISP path out (Cablevision), but avoids the Proxy and Firewall. I do not get the error using this path.
Happy to help if I can.
I am having the same issue today, please email me if you require any details
I had some problems with Acrobat itself and in trying to resolve it uninstalled everything Adobe and started again. Acrobat is ok now but I can't re-install Reader because of the metafile download failure problem. Previously I hade Adobe reader installed and it was receiving updates normally.
I've tried with various different browsers but it seems to be browser independent.
Do you actually need my email address in this message? I presume you will have it on your database from my scrreeen name?
I am having trouble downloading as well as other co workers. can you please help this
is become very annoying.....
discovered that our IT department have an installation source within the network so I've installed from that.
Thank you so much for providing valuable information.
We have gathered enough information at this point and are working on resolution of the issue.
While we work on the resolution, if you are having this problem and need to install Adobe Reader, please feel free to send private message to me.
Please indicate the version of Reader you wish to install so I can send you the appropriate workaround.
I am not having an issue with the Adobe Reader I am having problems downloading the flash
player. My company is using IE8 and Windows XP.
Yuko can you please send me a independent link to just download Flash player 10.3
I stumbled upon your post. Not sure if you already had enough volunteers or not. I had the same "metafile download failed" error message today when trying to install Reader X.
I can be reached at "mleng AT birdrf.com". Thanks.
I am getting this problem from my computer at work. Win7, corporate proxy server, tried both IE8 and Firefox 5, neither works. Metafile download fails at 0%.
I can be contacted as asnarb at gmail dot com.
Received the metafile download failed error on both Flash and Reader when attempting to install on a clean install of Vista 32bit Home Premium with IE8, the instalation was attempted through a wi-fi access point attached to a transparent proxy sever.
The instalation of both products was successful when I changed the network access direct to the ADSL router and bi-passed the proxy sever.
I am having this same issue - my computer always halts at 33% comleted, then gives the metafile error message. My e-mail is email@example.com
Please help, I'd say 40-50% of my work needs Adobe available. I have Windows firerwall and a proxy, but have tried to disable the firewall and anti-virus when installing with no success.
I wanted to post again to thank those who have provided detailed information such as network configuration information or log files. We are working on resolving this issue.
I also wanted to post again to inform you that we currently have sufficient information and no longer soliciting information about the issue of metafile download failed message.
I am, however, happy to provide you with a workaround if you are unable to install Flash Player or Reader.
I can't figure out how to send a private message". I am having this problem and need the link to download adobe reader for windows 7.
Mr. Yuko C
Please what is the secret work around to Adobe Reader Download Configuration Failed ?????
Win XP SP3 I tried all versions and all end the same way at 33% Download Configuration Failed.
Mr. Yuko C
Really? I always thought that Yuko was a female name...
YoKo May be a female name but Yuko I bet is a last name, anyway I did get the fricking A Reader working.
James Sperry MCP/A+OS
can you contact me please as I am having this issue a lot with users
Getting Error 1935. Don't know if it is the same one. But basically, download failed, even
though after all said and done, when I click on finish, it says successfully installed.
It's not on my program list.
I just got CS5. And was trying to install reader 10. As it wouldn't install
acrobat with my cs5 disc.
Please can you send me the work arounf for the metafile download failure for Reader
I am on XP Pro SP3, IE8 and Flash 11. Metalfile downloaded Failed error. Please help
[email address removed]
[email address removed] I cannot get adobe to download correctly, keep getting metafile download fail.