0 Replies Latest reply on Nov 7, 2006 12:21 PM by johnwmpls

    Robohelp in a Remedy (ARS) Environment

      My company is in the process of rolling out Robohelp in a Technical Support environment that uses Remedy ARS to create problem tickets. I am wondering if anyone out there has any experience creating/maintaining an interface between this application and Robohelp? Ideally, we would like to have Remedy CTIs auto-populate form Robohelp into Remedy when an Analyst clicks a button in Robohelp. If not, are there are ideas out there of how to do this? We have already come to the determination that the APIs provided will be no help, as the interface is going the other direction (out of Robohelp).