First, ensure you have the latest version of Quicktime from Apple.com, per the program's requirements.
Then ensure that your project is set up for AVCHD footage. What options did you select when you started your Premiere Elements project?
Finally, how much free, defragmented space is on your C drive? Are you editing on your C drive or on a second or external drive?
I do have the latest version of Quicktime.
I did not chose an option when I started the project (so whatever the default is). Is there a way I can go in and see what was picked or change it?
I have 54% free, defraged space on my C drive and I am editing on that.
How many gigabytes of free space do you have on your hard drive?
As for your project, you'll need to start a new project with the proper specs in order for this video to work.
Which specs you use depends on which format you shot your video in. If you plan to edit your video in Premiere Elements, I suggest you only work with video shot in FXP or MXP mode. You could then set up your project for Full AVCHD 1920x1080 stereo and it should work perfectly.
As for your existing project, there's no way to change project specs mid-project. However, some people have found that, using a third-party program called ClipMate, they can cut the video from one project and paste it into a new, properly set up project.
That may seem like a lot ot trouble -- but it's well worth it, if you want to get good, quality results (or any results at all, in some cases).
You can find more details on settting up and using a project in my free 8-part Basic Training series at Premiere Elements support site Muvipix.com.
And, if you want to learn the program inside and out, my books show you all of the tools with easy, step by step instructions.
I have almost 41 GB of free space on my hard drive.
I do not know how the video was shot. The camera is not mine. I just quickly downloaded the files onto my hard drive using the Pixela software.
Any thoughts on what I should set my "new" project up as since I am not sure how it was shot?
Well, you can try downloading G Spot and opening a video file in it. At least it will tell you its resolution and codec. From there we can at least decide if its something we can work with. (And here's hoping Pixela didn't change it into a format we can't work with.)
I ran a couple of files in gspot and the clips ran in the test section. Here is the little bit of info that showed up other than the actual footage showing.
MPEG-2 Transport stream
In the proposed codec solutions and test area:
Render OK. The following combination of filters was used:
[Srv]-->>--[A]-->[MainConcept MPEG Demultiplexer ]>--[B]-->[AC3Filter]>--[C]-->[Default DirectSound Device ]
But I do not believe that is info you were hoping to get out. All the info in the Video and Audio boxes is not populating (or that should only populate if something was not working correctly).
Yes. Unfortunately, that is not enough information to be of any help.
I'm sorry, Kris. I may not be able to help you here. It appears that either the original video or the format Pixela captured it as is not something we can work with.
I'm surprised G Spot didn't even show us the video's resolution!
I suppose you can do some experimenting and see if you can find a project setting that works.
Or maybe someone else will chime in with a suggestion.
Another program to check files is http://mediainfo.sourceforge.net/en
PE9 will natively edit MTS files, so the fact that your files are not working also leads me to believe that the software used to get files from camera to computer did "something" that is causing the problem
Using John's suggested program, I got that the video stream is: 1440*1080 (16:9), at 29.97fps, AVC (High@L4.0) (CABAC 2 Ref Frames).
Does that help with suggesting a setting for me?
So I believe I might have found that this is a file connection issue. I am getting the missing file ? in the corner and when I try to reconnect with my file on my harddrive---it goes to a file on my D drive that does not exist instead of the file I am connecting to on my C drive.
Does a fix to this ring a bell?