13 Replies Latest reply: Jul 27, 2011 7:25 AM by John J Metzger RSS

    Article updating issue, endless spinning icons, Folio Builder 1.1.2

    Amoscowdog Community Member

      I've just installed the new Folio Builder and I'm experiencing an issue with a Folio I recently created using the previous version of Folio Builder. The issue is endless spinning icons on each Article in the Folio with a tooltip saying "Updating Article".

       

      The curious thing is that it's only the last Folio that's doing it, previous Folios are fine.

       

      updating.jpg

       

      I can select an article and view it in the desktop Content Viewer

       

      I can select the folio and view it in the desktop Content Viewer

       

      If I delete an individual Article and re-upload it it works fine.

       

      Anyone got any ideas other than recreating the Folio and uploading everything again?

        • 1. Re: Article updating issue, endless spinning icons, Folio Builder 1.1.2
          Bob Bringhurst - Adobe Adobe Employee

          If an article fails to finish uploading, you should delete it and add it again. Have you tried that?

          • 2. Re: Article updating issue, endless spinning icons, Folio Builder 1.1.2
            John J Metzger Employee Hosts

            The spinning wheel is an indicator that the article failed to upload. Delete the article and upload again. We adde din the spinning indicator as a visual queue when articles failed to upload. We thought this was preferable to the silent failure in the previous version where the user had no indicator the upload had failed until they went to publish or perform some other action.

            • 3. Re: Article updating issue, endless spinning icons, Folio Builder 1.1.2
              buglegirl101 Community Member

              Same pesky spinning wheel on 8 articles (of 61).   Everything was working just great until I upgraded to the July 21 version.   I sure hope the drag and rearrange works-- because otherwise, I'll have to delete down to the first offending spinning wheel and start over.

               

              Any other tips?

               

              Thanks much!

              • 4. Re: Article updating issue, endless spinning icons, Folio Builder 1.1.2
                Amoscowdog Community Member

                If an article fails to finish uploading, you should delete it and add it again.

                 

                Bob, the issue I had here was that all of the Articles had been uploaded the night before, everything was working fine. I updated the Folio tools and the next time I opened InDesign all spinning wheels.

                 

                I wasn't trying to upload anything.

                 

                Short and long of it, I went through one at a time and deleted and re-uploaded each Article again and it was fine, thank goodness for the ability to re-order, it made it so much easier.

                 

                Tony

                • 5. Re: Article updating issue, endless spinning icons, Folio Builder 1.1.2
                  Amoscowdog Community Member

                  We added in the spinning indicator as a visual queue when articles failed to upload. We thought this was preferable to the silent failure in the previous version where the user had no indicator the upload had failed until they went to publish or perform some other action.

                   

                  Metz, certainly preferable to the silent failure, that would have been a mind bender. One weird thing I do get is when I connect to the internet via Big Pond using a 3G USB modem I cannot get any preview updates to show, even though they are working on the iPad, just the spinning wheel. As soon as I'm back on my wired connection to IINet it works fine, go figure!

                  • 6. Re: Article updating issue, endless spinning icons, Folio Builder 1.1.2
                    Amoscowdog Community Member
                    I sure hope the drag and rearrange works--

                     

                    The only thing I could do was delete the offending Article, in my case all 13 of them, and re-upload. The re-arrange option is fantastic such a time saver.

                    • 7. Re: Article updating issue, endless spinning icons, Folio Builder 1.1.2
                      mdalton@adobe.com Adobe Employee

                      Tony and others,

                       

                      In addition to the spinning cursor, we added a logging mechanism that can be optionally enabled to help us get better insights into where these upload processes are getting stuck.  If any of you who are consistently experiencing this problem are willing to create and provide such a log, your efforts would be very much appreciated.

                       

                      Here are the details of how to activate the logging mechanism:

                       

                      By default file logging is disabled in the DMP Panel, an end-user can enable it by adding a log_config.xml file to their Local Store “dmp” folder (e.g. "/Users/your_name_here/Library/Preferences/StageManager.BD092818F67280F4B42B04877600987F0 111B594.1/Local Store/dmp/") and restart the panel.

                      Once enabled, a “debug.log” file will appear in the same folder when the panel outputs logging info. Log messages are cached in memory and flush to the output file after we reach the max limit (currently we cache up to 10 log statements). So you do not necessarily see all the logs if you examine the log output file during execution. All in memory logs are flushed to output file when you close the panel. The log file size can never excess 200 kb. New log entries are appended to the end of the file and when the file size gets too large, it is truncated leaving just the last 100 kb before appending the new log entry to the end.

                       

                      Below I will append the necessary contents of the log_config.xml file.  You can send the results off forum to me at the address below.

                       

                      Thanks,

                      Michelle

                      mdalton@adobe.com

                       

                      Required contents of log_config.xml

                       

                      <?xml version="1.0" encoding="UTF-8"?>

                      <!--
                      ADOBE SYSTEMS INCORPORATED
                        Copyright 2011 Adobe Systems Incorporated
                        All Rights Reserved.

                      NOTICE:  Adobe permits you to use, modify, and distribute this file in accordance with the
                      terms of the Adobe license agreement accompanying it.  If you have received this file from a
                      source other than Adobe, then your use, modification, or distribution of it requires the prior
                      written permission of Adobe.
                      -->

                      <config>
                      <logTarget>
                        <!-- The log target type. Supported types are "TRACE_TARGET", "FILE_TARGET" -->
                        <targetType>TRACE_TARGET</targetType>
                        <filters>
                         <filter>com.adobe.dmp.*</filter>
                        </filters>
                        <!-- The log level to restrict amount of logging message. All "higher" level messages than specified level here are logged
                          ALL(0), DEBUG(2), INFO(4), WARN(6), ERROR(8), FATAL (1000)
                          -->  
                        <level>0</level>
                        <!-- Enable/Disable this log target, the default value is true -->
                        <enable>true</enable>
                      </logTarget>
                      <logTarget>
                        <!-- The log target type. Supported types are "TRACE_TARGET", "FILE_TARGET" -->
                        <targetType>FILE_TARGET</targetType>
                        <!-- File log target needs to provide name of log file -->
                        <filename>debug.log</filename>
                        <filters>
                         <filter>com.adobe.dmp.*</filter>
                        </filters>
                        <!-- The log level to restrict amount of logging message. All "higher" level messages than specified level here are logged
                          ALL(0), DEBUG(2), INFO(4), WARN(6), ERROR(8), FATAL (1000)
                          -->  
                        <level>2</level>
                        <!-- Enable/Disable this log target, the default value is true -->
                        <enable>true</enable>
                      </logTarget>
                      </config>

                      • 8. Re: Article updating issue, endless spinning icons, Folio Builder 1.1.2
                        Johannes Eckert Community Member

                        Michelle,

                         

                        will this log file be helpful if I cant even login?

                        I try this now.

                         

                        —Johannes

                        • 9. Re: Article updating issue, endless spinning icons, Folio Builder 1.1.2
                          mdalton@adobe.com Adobe Employee

                          The current logging starts after login and focuses on the upload/update process itself.

                           

                          Given recent inquiries about login failures we are looking for opportunities to extend the logging to include those code paths.  In the meantime engineers are evaluating logs from network protocol sniffers such as Charles to look at those scenarios.  I recall that you are already directly in contact with Nethra for such an evaluation.

                           

                          Michelle

                           

                          mdalton@adobe.com

                          • 10. Re: Article updating issue, endless spinning icons, Folio Builder 1.1.2
                            Johannes Eckert Community Member

                            Yes, I'm in contact with Nethra already. thank you.

                            • 11. Re: Article updating issue, endless spinning icons, Folio Builder 1.1.2
                              Amoscowdog Community Member
                              we added a logging mechanism that can be optionally enabled...

                               

                              Damn, wish I'd had the log file running before I fixed everything. I'll try it with the Big Pond connection and see if it turns up anything.

                              • 12. Re: Article updating issue, endless spinning icons, Folio Builder 1.1.2
                                David Cooke Community Member

                                Just a small UI note:

                                A spinning icon indicates that a process is being undertaken and not that something has failed. Can I suggest that you replace the spinning wheel with an X or something similar that indicated the process has ended and not succeeded?

                                • 13. Re: Article updating issue, endless spinning icons, Folio Builder 1.1.2
                                  John J Metzger Employee Hosts

                                  Just a small UI note:

                                  A  spinning icon indicates that a process is being undertaken and not that  something has failed. Can I suggest that you replace the spinning wheel  with an X or something similar that indicated the process has ended and  not succeeded?

                                   

                                  Agreed. We are working on getting to an end state where we can definitivly indicate that an article upload has failed. Right now, for this case,  the spinning wheel is the correct affordance. The system thinks that an article upload is still in progress. We've added significant checking for article upload failures and when we know an upload has failed we indicate that in the panel where the status bar displays and give the user the opportunity to retry or cancel.

                                   

                                  There are still some cases where the panel thinks an article upload is in progress (thus the spinning wheel), however the user knows that there is no upload going on and needs to take action on that article. As I mentioned before, we wanted to give the user some indication that the system thought there was still an article upload in progress instead of providing no indicator of article state.