2 Replies Latest reply on Apr 1, 2009 8:07 AM by Flyingzard

    Merged WebHelp Files vs Using Conditional Text

      I am working on my department's disaster recovery manual in RoboHelp 8. There is a separate manual for the entire company, plus each department has its own DR plan as well. I'd like to get all of these into RoboHelp eventually

      I'm wondering if it would it be better to create individual help projects for each and merge them, or use conditional text tags to flag the topics that should appear in the online and print versions?

      I've never used the WebHelp merge feature before, but I know it's given a lot of people a lot of headaches in the past, so I'm not sure what kinds of problems may arise if I go in that direction. I'm looking for whatever will be easier to update and maintain.

      If anyone has done something similar, I'd appreciate your input/advice.


      Jodee Walker
      Germania Insurance
      Brenham, TX
        • 1. Re: Merged WebHelp Files vs Using Conditional Text
          RoboColum(n) Level 5
          Hi Jodee and welcome to the RH community.

          It sounds like all departments will use most of the manual plus their own specific section. As such you could have the main section (that all departments would have) as one project and (maybe) each departments as a separate project. What I can't say is how much of this departmental content is the same or similar between the different projects. If it is very different a separate departmental project sounds like the way to go. If it is very similar you could have all the departments in a single project and use build tags to filter out the departments you don't need.
          • 2. Re: Merged WebHelp Files vs Using Conditional Text
            I had the similar dilema recently whereby I have to print out of RH into Word to generate user documentation. The user documentation is considerably different than the structure of the online help.

            I found it a nightmare to create one single TOC for printed and online. I created separate customised TOCs for both online and printed only which is far easier to manage and you do not have to set the topics to print only / online only etc etc.

            Only problem i have is RH dies every 6 months or so whereby i get an egg timer constantly when i try and click any topic or function in RH. The fix to delete the CPD and XPJ files and then re-index the help to recover for me causes the 2nd TOC be be removed from the project which is not good. So my advice is to copy the project and before you apply the fix so you can re-import the TOC just in case RH does this for you too!!. There is nothing worse than creating a TOC from scratch especially if is rather large!