2 Replies Latest reply on Oct 20, 2011 5:01 AM by nyte-ryder

    Adobe Reader X EULA agreement issues

    nyte-ryder

      This has been commented on before, but I have a few other things to add we have seen at our company.

       

      Previous thread was http://forums.adobe.com/message/3791868

       

      Issue 1:

      Cannot open emailed pdf attachment or any PDF locally that contains the uppercase Letters "CR" in the title.

      Three workarounds:

      1. Have Adobe Reader opened first before opening the pdf file attachment.

      2. Save and rename the file—removing the uppercase CR.

       

      3. [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\10.0\FeatureLockDown]

       

      "bProtectedMode"=dword:00000001

       

      Options 1 and 2 are not a good solution for the mass public when you may have 100's of thousands of files that contain CR. Option 3 we cannot use because of a conflict with SAP software we use.

       

       

       

      Issue 2:

      Pdf document will not open and gives the EULA screen

      Resolution:

      Check to see if the client has the full version of Adobe Pro.

      If so, uninstall Adobe Reader X, using the Add/Remove Programs.

      A repair may also be needed on the Adobe Pro (use repair found in Add/Remove Programs for
      Adobe.)


      There may be a Adobe "Best Practices" article I missed, but this was the first major issue we had with clients running both Acrobat and Reader on the same computer.

       

       

      Is there any sort of patch expected from Adobe to correct these?