This has been commented on before, but I have a few other things to add we have seen at our company.
Previous thread was http://forums.adobe.com/message/3791868
Cannot open emailed pdf attachment or any PDF locally that contains the uppercase Letters "CR" in the title.
1. Have Adobe Reader opened first before opening the pdf file attachment.
2. Save and rename the file—removing the uppercase CR.
3. [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\10.0\FeatureLockDown]
Options 1 and 2 are not a good solution for the mass public when you may have 100's of thousands of files that contain CR. Option 3 we cannot use because of a conflict with SAP software we use.
Pdf document will not open and gives the EULA screen
Check to see if the client has the full version of Adobe Pro.
If so, uninstall Adobe Reader X, using the Add/Remove Programs.
A repair may also be needed on the Adobe Pro (use repair found in Add/Remove Programs for
There may be a Adobe "Best Practices" article I missed, but this was the first major issue we had with clients running both Acrobat and Reader on the same computer.
Is there any sort of patch expected from Adobe to correct these?
We fixed this issue by installing patch 10.1.1. You can download this patch from Adobe’s FTP site: ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.1.1/misc/ .
The cause was that many of our auto-generated documents contained the “CR” in either the filename or pathname.
Good luck fixing this issue!
Thank you very much for this. I have tested the patch out and it did correct the issue. Keep up the great work.