13 Replies Latest reply on Jul 29, 2011 12:51 AM by Alan Craven-Y3Asuo

    Premiere Pro CS5.5 has never started up... error message every time. Help please?



      I recently bought the Production Premium CS5.5 suite.

      Most of the programs work. (I haven't tried ALL of them. But the main ones -- Photoshop CS5.1 and After Effects -- work flawlessly.)

      But Premiere Pro CS5.5.0 doesn't open. Keeps giving me the good old error message: 'Adobe Premiere Pro CS5.5 has stopped working'. This is happening every time I try to open it. And it never gets past the opening screen. This is MIGHTY frustrating. And there seems to be no coherent advice on the matter anywhere on the Adobe Forums. Might just be that I haven't spotted it.

      I'm running a Fujitsu Lifebook T901, using Win 7 64bit Version 6.1.7601 Service Pack 1 Build 7601

      Processor Intel(R) Core(TM) i7-2620M CPU @ 2.70GHz, 2701 Mhz, 2 Core(s), 4 Logical Processor(s)

      BIOS Version/Date FUJITSU // Phoenix Technologies Ltd. Version 1.04, 2011/02/17

      8 gigs of RAM.

      Please guys... what do I do?

      Operating System: Windows 7
      Printer model / driver version: Intel HD Graphics Family
      Video display card / driver version:
      Has it ever worked? If so, what's changed? (provide comments in description field): No
      Same results with different file?: Not Applicable
      Same results with different computer?: Not Applicable
      Recent System Hardware or Software change?: No