Try to open book in ADE, its not showing up

[JeniLeeO]

Hey all

My mom and I use ADE for borrowing library books for our Nook. We have each been using it for a few months, and my mom has been having issues this week. She saved the file from the library and dragged and dropped it into ADE and it wont show up. She tried a few times and one time it said something about her not being authorized to read the file or something along those lines. This is the first time anything like this has happened and I can't find anything online to help this specific problem. My brother uninstalled ADE and reinstalled it and that didn't help. Any suggestions?

[Frustrated in AZ]

I have to read between the lines to ferret out your problem. So, I'm making

a couple of assumptions. First, that you two have been able to do downloads

before, but that one of the ebooks is causing you a problem - the one

downloaded from the library. Next, I'm not sure that I understand where

your mom put the library ebook when she downloaded it: the words make me

believe that she put it on her computer, not in the ADE library, where it

would go normally. Finally, there's the comment about not being authorized

to read the file. Finally, I'm assuming that you're using a Windows PC.

Here goes....

If your mom saved the library ebook to her computer but not using ADE, then

ADE doesn't recognize it's there. The process for getting this fixed is

relatively simple (?). First, find out where the library ebook was stored

and hold onto that information. Next, open ADE to the Library display

screen. Place the cursor on the word 'Library' and a small arrow will

appear. Place the cursor on that arrow and a drop-down menu will appear.

Choose 'Add Item To Library' and click on it. You'll see a screen that asks

you to choose the ebook to add, and you need to find the location where the

library ebook is, then click on it so it appears in the window at the bottom

of that screen, and then click on OK. ADE will update its files to show the

library ebook.

About that message.... Publishers have the right to assign digital rights

to their epublications, such as whether copying to another device is

allowed. If they've set the digital rights to permit a download to a PC,

but NOT to an ereader, you will get a 'No Permission To Copy Here' message.

In this case, I'm thinking that you're getting that message because the

library ebook isn't in ADE's files. If the library ebook IS in the ADE

library, then there's something wrong with the file that was downloaded from

the library, and you'll have to talk to the library's technical department

to get it straightened out. This happens occasionally, especially after a

library updates its software.

Hope this stuff helps!

===============

[JeniLeeO]

Yes we have downloaded books before. She tried two books earlier this week and neither would appear in ADE when she dragged and dropped it in. When she tried the Add Item to Library, the book wouldnt show up because it is looking for EPUB or PDF and the library books are .acsm (or something like that). I told her to just call the library when she gets back from vacation. She left yesterday!

Thanks for trying to help though! Its hard because I live in a different state so I have to explain step by step what to do over the phone and she isnt very computer literate haha!