1 Reply Latest reply on Jul 29, 2011 8:33 AM by Bernd Alheit

    Unable to save a copy of encrypted pdf with Acrobat Pro

    Kiruba_karan.D

      I create an encrypted pdf using princexml a tool to convert HTML documents to pdf. I am unable to save a copy of the pdf file when i use Acrobat Pro 10.0.

       

      It displays the following error

      "The document could not be saved. There was a problem reading this document(21)."

       

      However Acrobat Reader (basic) allows me to do so. I am also able to save a copy of the document with Acrobat pro 7. I raised this issue with Prince and they told me that it could most probably be a bug/unwanted behaviour with Acrobat Pro 10.0

       

      My system environment details:

      OS: Windows xp

      Acrobat Pro: 10.0.0

      Acrobat Reader: 10.1.0