What version of Reader are you using on what operating system. Are you opening the files stored on your hard drive, on a network drive, or are they being viewed through a web browser. If through a web browser which browser (include version number).
Sorry it was on a shared network drive with version 9.X. Originally the
file was archived however we have a way for our users to search a database
of archived emails and this was one she pulled from the server. Running
Windows 7 Enterprise