12 Replies Latest reply on Sep 5, 2014 10:48 AM by Sylvie C

    RoboHelp HTML 9.0.1 - My images are not showing when published

    LindaTechWriter Level 1

      Hi all,

       

      We have just upgraded from RH5 to RH9. We are using IE9.  All of our projects transferred over just fine - except for one.  We are able to publish this topic; however, the images within the topics are not being displayed when we publish - we get the dreaded red 'x'.  We can see the images when viewing the topics in RH.  However, they are not listed in the images folder in the Project Manager.  The images can be seen using Quick view and Internet view.  However, they cannot be seen when we generate a Word document.

       

      Every other project is functioning properly.  We can publish everything else just fine.  This one project is our oldest project, but I don't know if that has anything to do with it.

       

      Any guidance or direction will be greatly appreciated.

       

      Thanks,

      Linda

        • 1. Re: RoboHelp HTML 9.0.1 - My images are not showing when published
          Jeff_Coatsworth Adobe Community Professional & MVP

          Try adding them to the project as Baggage files?

          • 2. Re: RoboHelp HTML 9.0.1 - My images are not showing when published
            LindaTechWriter Level 1

            Jeff,

             

            Thank you for your reply.  Unfortunately, baggage files would work in this case.  The images are within the topics such has:

             

            text

            text

            image

            text

            text

            image

            text

            text

            • 3. Re: RoboHelp HTML 9.0.1 - My images are not showing when published
              Captiv8r Adobe Community Professional & MVP

              Hi Linda

               

              Assuming that adding to Baggage would fix the problem, it wouldn't hurt anything to add them. Baggage is simply a way of telling RoboHelp to include content it normally wouldn't. And sometimes, if images are referenced in a specific way, you need to add to baggage to ensure they survive the trip.

               

              In your case there is likely something fundamentally wrong. I'd begin by scrutinizing the topics. Actually, in thinking about it, can you please post the HTML of one of the topics where images are missing?

               

              My suspicion is that this project is referencing images in a manner that is unconventional. Do you by chance recall seeing any messages upon opening the project that indicate something along the lines of: "References are outside the project and will not be shown in Project Manager" or something like that?

               

              Cheers... Rick

               

               

              Helpful and Handy Links

              RoboHelp Wish Form/Bug Reporting Form

              Begin learning RoboHelp HTML 7, 8 or 9 within the day!

              Adobe Certified RoboHelp HTML Training

              SorcerStone Blog

              RoboHelp eBooks

              • 4. Re: RoboHelp HTML 9.0.1 - My images are not showing when published
                LindaTechWriter Level 1

                Rick,

                 

                Thanks for your help.  I did attach one of my images as a baggage file, and low and behold, the image appeared in my topic after publishing (I'm sorry I thought you were both nuts).  I just hope there is something I can do short of attach over 6500 images as baggage files.

                 

                Here is the HTML for one of my topics.  Please let me know if you see anything hinky in there.  I bolded where the jpg image is:

                 

                <?xml version="1.0" encoding="utf-8" ?>
                <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
                <html xmlns="http://www.w3.org/1999/xhtml">
                <head>
                <meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
                <meta name="generator" content="Adobe RoboHelp 9" />
                <title>Changing a Private Report's Expiration Date</title>
                <link rel="StyleSheet" href="default.css" type="text/css" />
                </head>

                <body>
                <p><img src="image73.jpg" alt="" style="border: none;" width="283" height="132"
                   border="0" /></p>
                <p>&#160;</p>
                <ol type="1">
                <li class="p"><p>Determine which report you wish to change.</p></li>
                <li class="p"><p>Click the <span style="color: #00478e; text-decoration: underline; ">options</span>
                  link for the report. &#160;</p></li>
                <li class="p"><p>Enter the new expiration date in the <span style="font-weight: bold;">Report
                  Expiration</span> field.</p></li>
                <li class="p"><p>Click <span style="background-color: #025be2; color: #ffffff;">&#160;save</span>
                  . Or, to cancel this change and return to report parameters, click
                  the <span style="background-color: #025be2; color: #ffffff;">&#160;cancel</span>
                  &#160;button.</p></li>
                </ol>
                </body>
                </html>Rick,

                • 5. Re: RoboHelp HTML 9.0.1 - My images are not showing when published
                  Captiv8r Adobe Community Professional & MVP

                  Hello again

                   

                  You might try clearing the .CPD and see if that changes things.

                   

                  From RoboHelp, Click Tools > Options... Click the General section of the Settings area on the left. Then on the right, enable the option: Clear project cache (cpd file) before opening any project.

                   

                  Click the image below for larger view

                   

                  tmp1.PNG

                   

                  After you ensure the option is enabled, close the dialog and close the project in RoboHelp. Then re-open the project and RoboHelp should rebuild a fresh CPD. Maybe that will help.

                   

                  Cheers... Rick

                   

                   

                  Helpful and Handy Links

                  RoboHelp Wish Form/Bug Reporting Form

                  Begin learning RoboHelp HTML 7, 8 or 9 within the day!

                  Adobe Certified RoboHelp HTML Training

                  SorcerStone Blog

                  RoboHelp eBooks

                  • 6. Re: RoboHelp HTML 9.0.1 - My images are not showing when published
                    LindaTechWriter Level 1

                    Rick,

                     

                    Thanks again, but that actually made matters worse. For some reason, it changed my published font.  The images are still not there, and now my text is all funked out.  It still appears 'normal' in the project, but in the published version, it's horrible.  All I can say is, I'm glad I am publishing to a test site and the old version is still out there for my users.

                    • 7. Re: RoboHelp HTML 9.0.1 - My images are not showing when published
                      Captiv8r Adobe Community Professional & MVP

                      Hi Linda

                       

                      Surprising to me that clobbering the CPD would affect the font. Further surprised that you are still seeing issues with images not surviving.

                       

                      It does occur to me that all the images may not have been propely handled. What you posted seems to suggest that instead of capturing images, saving them, THEN inserting them into RoboHelp, they were instead simply pasted into the RoboHelp editor and left to fend for themselves. You did mention thousands of images, so it makes me wonder if they are all lumped inside the same folder.

                       

                      In that same Tools > Options dialog did you try enabling the option Convert RoboHelp edited files to HTML?

                       

                      Cheers... Rick

                       

                       

                      Helpful and Handy Links

                      RoboHelp Wish Form/Bug Reporting Form

                      Begin learning RoboHelp HTML 7, 8 or 9 within the day!

                      Adobe Certified RoboHelp HTML Training

                      SorcerStone Blog

                      RoboHelp eBooks

                      • 8. Re: RoboHelp HTML 9.0.1 - My images are not showing when published
                        LindaTechWriter Level 1

                        Pete,

                         

                        I really appreciate you putting so much time and effort into my dilemma.  I tried your latest trick and it did not change anything.

                         

                        Most of my images are screen captures.  I take a screen capture, crop it in Front Page, then paste it in the RoboHelp topic where it goes.  So does this mean I've "left them to fend for themeselves?"

                         

                        The images used to be in the 'Images' folder in the Project Manager, but now they are gone from there and no where else in the Project Manager.  When I open the file structure, they are just all lumped in the root folder of the project.  I am beginning to believe that is not good.

                         

                        Linda

                        • 9. Re: RoboHelp HTML 9.0.1 - My images are not showing when published
                          Captiv8r Adobe Community Professional & MVP

                          Hi Linda

                           

                          I'm not sure who Pete is but hopefully my reply will be accepted here.

                           

                          You said:

                          The images used to be in theThe images used to be in theThe images used to be in the 'Images' folder in the Project Manager, but now they are gone from there..

                           

                          This suggests you aren't totally comfortable with the newer versions of RoboHelp. If you wish to see the Images "folder" again, just toggle the view by clicking this icon:

                           

                          tmp1.PNG

                           

                          Note that toggling the view likely won't make the images magickally reappear. There is something that caused them to be dropped from the project files (and that's why adding to baggage seems to help). So if you toggle the view, don't be surprised that you still don't see them.

                           

                          Normally when I work with screen captures, I use SnagIt. I capture, then save the image where I want it to be. Then I add it to the project and reference it from there. When you paste into RoboHelp you are giving up control. You are allowing RoboHelp to name the image. So instead of seeing a file name and knowing it's a PrinterIcon.gif you are left to guess because RoboHelp names it image(somenumber).jpg.

                           

                          I'm wondering... What if you double-click one of the "missing" images to get the image dialog, then dismiss it. Does that change anything?

                           

                          Cheers... Rick

                          • 10. Re: RoboHelp HTML 9.0.1 - My images are not showing when published
                            Amebr Level 4

                            If changing the view doesn't display any images in your project, you could try renaming or creating a new folder and seeing if that displays images in your project. There was a problem in RH7 and RH8 where not all images displayed in the project (esp after deleting the cpd) and renaming a folder caused RH to find the files again. I'm unsure if they found and fixed this issue in RH9. It's also a long shot, as this didn't usually affect all images, just a few. And it could take a long time to process, given the number of images in your project - I'd recommend kicking it off just before lunch, or maybe overnight if you can't afford the time during work hours.

                            Amber

                            • 11. Re: RoboHelp HTML 9.0.1 - My images are not showing when published
                              chad pink

                              I have a similar problem. Some of my images do not display when I publish. The images can be viewed in RH, and all the images are in the Image folder, but some of the images display a red x when published as html.

                               

                              I am using Robohelp 9 and IE 8. This is a new laptop and RH 9 and IE 8 are fresh installs that run on Windows 7.

                               

                              Also, my images are stored locally in my computer. i am inserting JPG files in RH. I do not use screen captures because I want to keep track of all my images.

                               

                              i tried to clear the project cache as suggested above, but that did not do anything to help properly publish my images.

                               

                              I'd appreciate any help i can get.

                               

                              Thanks,

                              chad

                               

                               

                              • 12. Re: RoboHelp HTML 9.0.1 - My images are not showing when published
                                Sylvie C

                                You saved my day.  I have been working on a similar issue for 3 days and just found this post.  It works.  I am ecstatic!

                                 

                                Thank you you so much!!!

                                 

                                Sylvie