5 Replies Latest reply on Aug 24, 2011 9:55 AM by hintontk

    Any help with crashing project?

    KendraAmber

      Hello,  I am a little new to Premiere pro but I don't feel this is a PEBCAC problem.  I have been working for 2 weeks on a project and everything has been fine.  I exported my sequence the other day and nothing to report, all good.  Today I open the project and as soon as all the media is loaded, everything seems normal.  It will sit there for ever idle no problems.  As soon as I move the timeline, the program crashes.

       

      I have not changed any media, changed any software, changed any hardware since my last session.  I have opened a new project and tried to import the previous project which worked until I moved the timeline.

       

      Seeing as everything was fine last time, I don't see how it could be a corrupt media file?  The next step was to try to move the initial files so they won't import and see if the process of elimination might work.

       

      Reading the event log (and I'm just making assumptions as I am not familiar with the information contained) it looks like [perhaps there is something wrong with the render engine?  When I scrub the timeline the renderer is faulty and crashed the program??  (Imagerenderer.dll)

       

      I have 18gb of RAM, I7 PC on windows 7 CS5 NVIDIA Quadro FX1700 video card.  There doesn't seem to be a logical explainantion seeing as nothing has changed.  The error log is below.

       

      Any help would really be appreciated.

       

      Thanks!

       

      Log Name:      Application
      Source:        Application Error
      Date:          30/07/2011 9:25:49 AM
      Event ID:      1000
      Task Category: (100)
      Level:         Error
      Keywords:      Classic
      User:          N/A
      Computer:      Jason-PC
      Description:
      Faulting application name: Adobe Premiere Pro.exe, version: 5.5.0.0, time stamp: 0x4d8a89e8
      Faulting module name: ImageRenderer.dll, version: 5.5.0.0, time stamp: 0x4d8a7063
      Exception code: 0xc0000005
      Fault offset: 0x00000000001756df
      Faulting process id: 0x1ad8
      Faulting application start time: 0x01cc4ed3ae29b0ba
      Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CS5.5\Adobe Premiere Pro.exe
      Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CS5.5\ImageRenderer.dll
      Report Id: 9531f651-bac8-11e0-b67f-002421572b82
      Event Xml:
      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
        <System>
          <Provider Name="Application Error" />
          <EventID Qualifiers="0">1000</EventID>
          <Level>2</Level>
          <Task>100</Task>
          <Keywords>0x80000000000000</Keywords>
          <TimeCreated SystemTime="2011-07-30T16:25:49.000000000Z" />
          <EventRecordID>41824</EventRecordID>
          <Channel>Application</Channel>
          <Computer>Jason-PC</Computer>
          <Security />
        </System>
        <EventData>
          <Data>Adobe Premiere Pro.exe</Data>
          <Data>5.5.0.0</Data>
          <Data>4d8a89e8</Data>
          <Data>ImageRenderer.dll</Data>
          <Data>5.5.0.0</Data>
          <Data>4d8a7063</Data>
          <Data>c0000005</Data>
          <Data>00000000001756df</Data>
          <Data>1ad8</Data>
          <Data>01cc4ed3ae29b0ba</Data>
          <Data>C:\Program Files\Adobe\Adobe Premiere Pro CS5.5\Adobe Premiere Pro.exe</Data>
          <Data>C:\Program Files\Adobe\Adobe Premiere Pro CS5.5\ImageRenderer.dll</Data>
          <Data>9531f651-bac8-11e0-b67f-002421572b82</Data>
        </EventData>
      </Event>