2 Replies Latest reply on Aug 12, 2011 9:26 AM by Claudio González

    cannot install updated Adobe Reader

    mommaburns1956

      I use Windows Vista, and when trying to update, received an error.  I uninstalled the version I had so I could install the latest version (X), but althoug it would download, it would not install.  Also I was unable to reinstall the earlier version that I had. The message received today says "download timeout" even though it has only been a matter of seconds. Any suggestions as to what the problem is & how I can correct it?

        • 1. Re: cannot install updated Adobe Reader
          Fsttt

          I work in Desktop Support for the Forest Service & I have found that sometimes when uninstalling an application that the un-install did not correctly remove the application from the computer. In those type of cases the Windows registry still has remnants of the application so when you try and re-install the application it won't install because of thos remnants (many times when you look in Control Panel--- Add/Remove Programs, it will appear that the progrm is not installed!)

           

          You can use a tool provided by Microsoft to remove those remnants called msicuu2.exe I'm not sure where to get it, so just Google that name and you should be able to find it.

           

          This tool will show all the applications currently installed as well as the application which is really only remnants in the registry. He will select ONLY Adobe reader in this utility and remove it (IF it appears as one of the applications which is in his computer). If Adobe Reader does NOT appear as one of the applications which can be removed then we have a differnt problem and need to proceed with further troubleshooting.

          • 2. Re: cannot install updated Adobe Reader
            Claudio González Most Valuable Participant

            You may want to try the following.

             

            Remove  all traces of Reader (not only the program) from your system using  the  Windows Installer Cleanup Utility. This is no longer supported by  Microsoft because it can produce problems with Win 7, but you can still download it from from places like

             

            http://majorgeeks.com/download.php?det=4459


            Then, download the Reader installer from

             

            http://get.adobe.com/reader/enterprise/

             

            and perform a clean install.