3 Replies Latest reply on Aug 1, 2011 12:38 PM by John T Smith

    Capture problems with Canon Vixia HFR20


      I recently purchased a Canon Vixia HRF20.  It has built in memory and can hold 2 SDHC memory cards.  I am using PRE 7 to capture the videos.  I am connecting with a USB cable supplied with the camcorder.


      In PRE 7,  I select Get Media then ADVHC. I am able to extract videos from the built-in memory without a problem.  However, when trying to select from one of SDHC cards, PRE 7 doesn't seem to recognize it. In the camcorder I have selected the SD card as the source.


      How can I get PRE 7 to recognize the SD card?


      Thank you!!