1 Reply Latest reply on Aug 1, 2011 4:55 PM by recurring_nightmare

    internal error on splash screen


      hey guys, Ive been having an error in the last couple days on my Fireworks CS5. I got the creative/web suite, and everything else is working great, except for my bread and butter fireworks. On the intro splash screen, it gets to the plug-ins part (usually) and then crashes. Could not launch fireworks. An internal error occured. Anyone else having this problem? I tried re-installing, editing my preferences sheet, a couple little things Ive heard around but nothing is working. I feel like a crippled gazelle on the savannah without my fireworks, does anyone know or been thru something similar? I recently installed some Codecs, specifically Ace mega codecs pack, but thats about it....if I sound frantic, its only because I am.  anybody???

        • 1. Re: internal error on splash screen
          recurring_nightmare Level 1

          heres the crash report, or, one of them

          Problem signature
          Problem Event Name:    APPCRASH
          Application Name:    Fireworks.exe
          Application Version:
          Application Timestamp:    4bb074c9
          Fault Module Name:    ntdll.dll
          Fault Module Version:    6.0.6002.18327
          Fault Module Timestamp:    4cb7341c
          Exception Code:    c0000005
          Exception Offset:    00030226
          OS Version:    6.0.6002.
          Locale ID:    1033
          Additional Information 1:    fd00
          Additional Information 2:    ea6f5fe8924aaa756324d57f87834160
          Additional Information 3:    fd00
          Additional Information 4:    ea6f5fe8924aaa756324d57f87834160