Ok so a few days ago I was working on After Effects CS5 and it crashed while rendering. I've to open it many times but always gives me the same message. I uninstalled it and then reinstalled it but the problem remains. And also downloading all adobe updates and it still doesn't work. If anyone could please help, if anyone actually knows the problem.
This is the window that keeps appearing. Stressing me out!
You need to trash the prefs and clean out your media cache. Just re-installing doesn't do any of that.
ok but where do I find that? so that I can do just that.
To clear all preferences, delete the entire 10.0 folder. After Effects will recreate a fresh copy when it starts.
(Mac OS) <drive>/Users/<username>/Library/Preferences/Adobe/After Effects/10.0
(Windows) <drive>\Users\<username>\AppData\Roaming\Adobe\After Effects\10.0