1 Reply Latest reply on Aug 9, 2011 2:42 AM by Bucky Kid

    Premiere Pro / AE CS55 crashing during start

    Bucky Kid

      How do I fix it??

        • 1. Re: Premiere Pro / AE CS55 crashing during start
          Bucky Kid Level 1

          Greetings,

           

          suddenly I got a prblem running these 2 app from the suite. Each other app starts flawlessly but these two do crash.

          First  I get the system window Program Adobe Premiere Pro CS5.5 stopped to  work. After a while I get the dialog to submit crash report.

          If I expand detail, I get these files describing problem:

           

            C:\Users\Anakunda\AppData\Local\Temp\WER5B38.tmp.WERInternalMetadata.xml
             C:\Users\Anakunda\AppData\Local\Temp\WER79B1.tmp.appcompat.txt
             C:\Users\Anakunda\AppData\Local\Temp\WER4E20.tmp.mdmp

           

          In the WER5B38.tmp.WERInternalMetadata.xml there is:

              <ProblemSignatures>
                   <EventType>APPCRASH</EventType>
                   <Parameter0>Adobe Premiere Pro.exe</Parameter0>
                   <Parameter1>5.5.0.0</Parameter1>
                   <Parameter2>4d8a89e8</Parameter2>
                   <Parameter3>WMSDKACodec.vca</Parameter3>
                   <Parameter4>5.5.0.0</Parameter4>
                   <Parameter5>4d8a71f2</Parameter5>
                   <Parameter6>c0000005</Parameter6>
                   <Parameter7>000000000000d1e6</Parameter7>
               </ProblemSignatures>
               <DynamicSignatures>
                   <Parameter1>6.1.7601.2.1.0.256.1</Parameter1>
                   <Parameter2>1029</Parameter2>
                   <Parameter22>231c</Parameter22>
                   <Parameter23>231c52156cb845d570b587dff5ab4b71</Parameter23>
                   <Parameter24>a69e</Parameter24>
                   <Parameter25>a69e403aaf97b5b9922f345def9c68b0</Parameter25>
               </DynamicSignatures>

           

          Maybe this is related.

           

          I tried to uninstall Premiere and AE completely, then reinstall, but the problem persists.

           

          Any ideas?