4 Replies Latest reply on Aug 10, 2011 5:04 PM by hghew

    RoboHelp 9.0 crash on startup

    hghew

      whenever I launch RoboHelp 9.0 it will crash, the error message shows something wrong with the updaternotification.dll

      this dll version is 1.0.0.64

       

      My PC is Windows XP SP3, try on many Windows XP SP3 machines, having the similar problems

      but when I try to install in Windows 7, it does not have this problem

       

      I have try to run Adobe Cleaner Tool and reinstall RoboHelp but it does not help at all

      Call up Adobe Tech but they cant solve as well

      having paid 3 licenses of RoboHelp 9.0 but cannot use it at all (previously using RoboHelp 7 without problem)

       

      anyone can help

       

      thanks in advance.