5 Replies Latest reply on Aug 12, 2011 12:35 PM by hquian

    RoboHelp 6 for multiple users

    hquian

      Good day,

       

      Currently we have RoboHelp 6 for Word and RoboHelp 6 Html installed in a Windows XP Professional Machine  as a Documentation machine, we need to allow access to multiple users, my idea is to publish it via Citrix but I am not sure if this is going to work with my current version of RoboHelp.

       

      I would like to know how to migrate the data, also if by doing this I have to upgrade my current version of RoboHelp to a newer one and also probably get a new license.

       

      It will be very appreciated if any of you can give me some information in how to start this project.

       

      Have a grat day,

       

      Alejandro

        • 1. Re: RoboHelp 6 for multiple users
          Peter Grainge Adobe Community Professional

          RoboHelp has to be installed on each users machine, both technically and for licences reasons. It sounds like you are going to need licences for each user, plus source control if the user will be working on the same project.

           


          See www.grainge.org for RoboHelp and Authoring tips

          1 person found this helpful
          • 2. Re: RoboHelp 6 for multiple users
            hquian Level 1

            Thanks for your answer but I am still wondering if there is any way to centralize the data and so multiple users can access it simultaneously, I would like to know if RoboHelp would be O.K if I publish it through Citrix.

             

            Have a great day,

             

            Alejandro

            • 3. Re: RoboHelp 6 for multiple users
              Peter Grainge Adobe Community Professional

              For multiple authors to work on the same project you need source control. Citrix is not a source control program.

               

              You need each user to have RoboHelp on their PC plus you need a source control system. The project is then on a server that all authors can access and there is a local copy. When an author opens a local copy of a topic to edit it, RoboHelp will check out the server copy to the local machine, when they have finished editing they check it back in. Multiple authors can work on the same project but only one on a topic.

               


              See www.grainge.org for RoboHelp and Authoring tips

               

              @petergrainge

              • 4. Re: RoboHelp 6 for multiple users
                Captiv8r Adobe Community Professional & MVP

                Hi there

                 

                In reading this thread I'm having a flashback and it's causing me to question whether we are all on the same page here.

                 

                Many years ago I was working in a call center and I had created a help system used by call center employees. Management was expanding the call center and placing orders for the workstations and software. They were about to pull the trigger on purchasing ten copies of RoboHelp. They were aware that I used RoboHelp to work with the help system. What they misunderstood was that RoboHelp creates output that may be consumed by any number of users. They failed to realize that only one copy of RoboHelp was all we needed. They somehow thought that each user needed their own copy.

                 

                From the way this thread reads, I'm wondering if this isn't what is happening here. When you said:

                 

                ...centralize the data and so multiple users can access it simultaneously...

                 

                I'd like to clarify if you mean so multiple help authors can make edits to it or if you simply mean that you have many users that need to consume what has been created. And in that case, you just place the ouptut files in a common location.

                 

                Cheers... Rick

                 

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                1 person found this helpful
                • 5. Re: RoboHelp 6 for multiple users
                  hquian Level 1

                  Thank you for your information, I think now I know how to solve this problem I have.

                   

                  Have a great day.