23 Replies Latest reply on Sep 14, 2011 11:24 PM by Seingatsu

    Extension Manager CS5/Win7/64 hangs and won't open

    hollehockdesigns

      I am on a Win7/64 running CS5. Yes, it EM worked before. Now it hangs - I have manually (thru AppData) moved the extentions over but can't turn them on becuase I can't launch EM. I have read all of these forums and tried the solutions given and nothing. I do have CS5 working on my Win desktop and my Mac desktop...so I know not only does the software work, but it does work on the Win/64 just fine.

       

      I went back and have tried to pretty much uninstall ALL the OTHER programs that were installed AFTER CS5 when I did have EM working.  I have uninstalled over 17 applications.  Nothing. I uninstalled everything that is different on my laptop that I don't have on the desktop (that is running fine).  Nothing.

       

      I'm a web designer and I have THOUSANDS of dollars invested in extentions for DW.  Some individuals have said on the forums that they will just have to live without EM...I can't.

       

      I have gone into the AppData and removed the files that just don't get really removed when you "uninstall" thru the control panel.

       

      I have read about permissions issues...I have not done anything different with permissions from before when it did work. But thoughts on that would be great. I have tried opening EM as an administrator, again, nothing.

       

      ANY and ALL assitance would be great.

        • 1. Re: Extension Manager CS5/Win7/64 hangs and won't open
          Carl Sun Level 4

          Could you please generate log files and upload them?

          • 2. Re: Extension Manager CS5/Win7/64 hangs and won't open
            hollehockdesigns Level 1

            I would love to, how do I go about doing that?

            • 3. Re: Extension Manager CS5/Win7/64 hangs and won't open
              Carl Sun Level 4

              Create a file named as "ExManLog.YES" in the installation folder of Extension Manager CS5. Please uncheck "Hide extensions for known file types" in "Folder options" dialog box of Windows Explorer so as to ensure this file really ends with ".YES". Then run Extension Manager. Wait a while. You will find log files under folder "C:\Users\<YourUserName>\AppData\Roaming\Adobe\Extension Manager CS5".

              • 4. Re: Extension Manager CS5/Win7/64 hangs and won't open
                hollehockdesigns Level 1

                Okay, done that.  I have TWO logs that have been created: log0.log and ExtensionManager.log

                 

                Can I upload those files or do you want me to copy/paste from the files into a reply?  Also did you want both or just one? (if one, which one please?)

                 

                Thank you!!!

                • 5. Re: Extension Manager CS5/Win7/64 hangs and won't open
                  Carl Sun Level 4

                  If they are not too long, both uploading and pasting are OK. You can choose what you want. Otherwise please upload them as attachment. Please allow me check the log tomorrow. I have to go home. It's too late for me.

                  • 6. Re: Extension Manager CS5/Win7/64 hangs and won't open
                    hollehockdesigns Level 1

                    The log0.log is:

                     

                    8/16/2011 08:43:41.289 [INFO] com.adobe.exman.controller.gateway.PassiveExternalGateway handleAirPostExit(), sessionId=-13args=

                    8/16/2011 08:43:41.300 [INFO] com.adobe.exman.model.CommandLineRequestProxy pushRequest(), request added to pending queue: com.adobe.exman.controller.commandlinerequest::PassiveExitCommandLineRequest: requestArguments=null timeout=5

                    8/16/2011 08:43:41.791 [INFO] com.adobe.exman.controller.gateway.PassiveExternalGateway handleAirPostExit(), sessionId=-14args=

                    8/16/2011 08:43:41.792 [INFO] com.adobe.exman.model.CommandLineRequestProxy pushRequest(), request added to pending queue: com.adobe.exman.controller.commandlinerequest::PassiveExitCommandLineRequest: requestArguments=null timeout=5

                     

                    The ExtentionManger.log is VERY long.  I can only insert images or video, not files.

                    I'll copy some of that data, there are probably 20 pages or more of information....so if you need more, I can create a PDF, put the file on my server and send you a link.

                     

                    [DEBUG] Tue Aug 16 08:39:15 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\win\owlmain.cpp,970) -OWL environment initializd OK

                    [DEBUG] Tue Aug 16 08:39:15 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\win\owlmain.cpp,973) -C:\Program Files (x86)\Adobe\Adobe Extension Manager CS5.5

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\win\owlmain.cpp,1015) -Create SWF window OK

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\win\owlmain.cpp,1034) -C:\Program Files (x86)\Adobe\Adobe Extension Manager CS5.5\ExMan.swf

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\win\owlmain.cpp,1047) -Load Flash OK

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,85) ------------------AIR request To C++ Start-----------------------------------------------

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,88) -Receive the request from AIR, Request name is BrowserHistory.getURL

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,132) -----------------AIR request To C++ End--------------------------------------------------

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\pumpbridgetalkme ssagecommand.cpp,67) -PumpBridgeTalkMessageCommand::execute(), register bridge talk message handler.

                    [ERROR] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,141) -The size of arguments from AIR is zero, it is invalid

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\win\owlmain.cpp,211) -AIR is ready for waiting the invocation from C++ side

                    [TRACE] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\win\commandexecutormfc.c pp,16) -MESSAGE

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\getsupportedloca llist.cpp,57) -Sending Get Locale list request to AIR

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,402) --------------------Request (C++ side To AIR part ) Start--------------------------

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,405) -Method Name: airGetLocaleList

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,422) --1

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,448) --------------------Request (C++ side To AIR part ) End---------------------------

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,85) ------------------AIR request To C++ Start-----------------------------------------------

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,88) -Receive the request from AIR, Request name is externalCallBack

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) --1

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -0

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -en_US,da_DK,de_DE,cs_CZ,es_ES,fi_FI,fr_FR,hu_HU,it_IT,ja_JP,ko_KR,nb_NO,nl_NL,pl_PL,pt_B R,ro_RO,ru_RU,sv_SE,tr_TR,uk_UA,zh_CN,zh_TW

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,132) -----------------AIR request To C++ End--------------------------------------------------

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,155) -RequestId is-1. It is a request used to unlock OK/Cancel

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\getsupportedloca llist.cpp,82) -Get Locale list completed

                    [DEBUG] Tue Aug 16 08:39:16 2011 (..\MMFC\Source\MacrOS.cpp,1572) -=====Supported locales list items:=====

                    [DEBUG] Tue Aug 16 08:39:16 2011 (..\MMFC\Source\MacrOS.cpp,1576) -en_US

                    [DEBUG] Tue Aug 16 08:39:16 2011 (..\MMFC\Source\MacrOS.cpp,1576) -da_DK

                    [DEBUG] Tue Aug 16 08:39:16 2011 (..\MMFC\Source\MacrOS.cpp,1576) -de_DE

                    [DEBUG] Tue Aug 16 08:39:16 2011 (..\MMFC\Source\MacrOS.cpp,1576) -es_ES

                    [DEBUG] Tue Aug 16 08:39:16 2011 (..\MMFC\Source\MacrOS.cpp,1576) -fi_FI

                    [DEBUG] Tue Aug 16 08:39:16 2011 (..\MMFC\Source\MacrOS.cpp,1576) -fr_FR

                    [DEBUG] Tue Aug 16 08:39:16 2011 (..\MMFC\Source\MacrOS.cpp,1576) -it_IT

                    [DEBUG] Tue Aug 16 08:39:16 2011 (..\MMFC\Source\MacrOS.cpp,1576) -nb_NO

                    [DEBUG] Tue Aug 16 08:39:16 2011 (..\MMFC\Source\MacrOS.cpp,1576) -nl_NL

                    [DEBUG] Tue Aug 16 08:39:16 2011 (..\MMFC\Source\MacrOS.cpp,1576) -pt_BR

                    [DEBUG] Tue Aug 16 08:39:16 2011 (..\MMFC\Source\MacrOS.cpp,1576) -sv_SE

                    [DEBUG] Tue Aug 16 08:39:16 2011 (..\MMFC\Source\MacrOS.cpp,1596) -The User preferred language code is en_US

                    [DEBUG] Tue Aug 16 08:39:16 2011 (..\MMFC\Source\MacrOS.cpp,1599) -en_US

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,402) --------------------Request (C++ side To AIR part ) Start--------------------------

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,405) -Method Name: airSetLocale

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,422) --2

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,422) -en_US

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,448) --------------------Request (C++ side To AIR part ) End---------------------------

                    [DEBUG] Tue Aug 16 08:39:16 2011 (..\MMFC\Source\MacrOS.cpp,3426) -Bare version is

                    [DEBUG] Tue Aug 16 08:39:16 2011 (..\MMFC\Source\MacrOS.cpp,3427) -5.5.0.163

                    [DEBUG] Tue Aug 16 08:39:16 2011 (..\MMFC\Source\MacrOS.cpp,3432) -Formal version is

                    [DEBUG] Tue Aug 16 08:39:16 2011 (..\MMFC\Source\MacrOS.cpp,3433) -5.5.0.163

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\extensions\products\macrextensio nmanagerproduct.cpp,170) -Application name is Adobe Extension Manager CS5.5.exe

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\extensions\macrextensionmanager. cpp,703) ----Begin to read xman master configuration data file---

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\extensions\macrextensionmanager. cpp,704) -The present xman master configuration data file is:

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\extensions\macrextensionmanager. cpp,705) -C:\Users\HHD-Laptop2\AppData\Roaming\Adobe\Extension Manager CS5.5\XManDerive.xml

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\extensions\macrextensionmanager. cpp,714) ----End to read  xman master configuration data file---

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\macrgetxml_impl. cpp,69) -Sending XML contents to AIR

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,402) --------------------Request (C++ side To AIR part ) Start--------------------------

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,405) -Method Name: airParseXML

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,422) --3

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,422) -C:\Users\HHD-Laptop2\AppData\Roaming\Adobe\Extension Manager CS5.5\XManDerive.xml

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,422) -Configuration.VariableForExMan.Data

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,448) --------------------Request (C++ side To AIR part ) End---------------------------

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,85) ------------------AIR request To C++ Start-----------------------------------------------

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,88) -Receive the request from AIR, Request name is externalCallBack

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) --3

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -1

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -execute(), no interesting tokens.

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,132) -----------------AIR request To C++ End--------------------------------------------------

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,155) -RequestId is-3. It is a request used to unlock OK/Cancel

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\extensions\products\macrcommonpr oduct.cpp,86) -Application path is C:\Program Files (x86)\Adobe\Adobe Bridge CS5.1

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\extensions\mactproductinfofrombr idge.cpp,73) ----Begin to read xman configuration data file---

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\extensions\mactproductinfofrombr idge.cpp,74) -The present xman data file is:

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\extensions\mactproductinfofrombr idge.cpp,75) -C:\Program Files (x86)\Adobe\Adobe Bridge CS5.1\Configuration\XManConfig.xml

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\extensions\mactproductinfofrombr idge.cpp,84) ----End to read  xman configuration data file---

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\macrgetxml_impl. cpp,69) -Sending XML contents to AIR

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,402) --------------------Request (C++ side To AIR part ) Start--------------------------

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,405) -Method Name: airParseXML

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,422) --4

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,422) -C:\Program Files (x86)\Adobe\Adobe Bridge CS5.1\Configuration\XManConfig.xml

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,422) -Configuration.VariableForExMan.Data

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,448) --------------------Request (C++ side To AIR part ) End---------------------------

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,85) ------------------AIR request To C++ Start-----------------------------------------------

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,88) -Receive the request from AIR, Request name is externalCallBack

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) --4

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -0

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -DisplayName

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -Bridge CS5.1

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -ProductName

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -Bridge

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -FamilyName

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -Bridge

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -ProductVersion

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -4.1

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -IconPath

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -Configuration/Icon.png

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -UserExtensionFolder

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -$UserDataFolder/Adobe/Bridge CS5.1/Configuration/Extensions

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -SupportedInSuite

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -CS5.5

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -$bridgeappfolder

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -$installfolder

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -$pluginsfolder

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -$bridgeappfolder/Plug-Ins

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -$presetsfolder

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -$bridgeappfolder/Presets

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -$bridge

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -$UserDataFolder/Adobe/Bridge CS5.1/Configuration

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -$startupscripts

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -$adobecommon/Startup Scripts CS5.5

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -$bridgestartupscripts

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -$startupscripts/Adobe Bridge

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -$extensions

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -$adobecommon/Bridge CS5.1 Extensions

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -$workspaces

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -$UserDataFolder/Adobe/Bridge CS5.1/Workspaces

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -$extensionworkspaces

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -$extensions/Workspaces

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -$userscripts

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -$UserDataFolder/Adobe/Bridge CS5.1/Startup Scripts

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,132) -----------------AIR request To C++ End--------------------------------------------------

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,155) -RequestId is-4. It is a request used to unlock OK/Cancel

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\macrgetxml_impl. cpp,112) -XML contents parse completed

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\extensions\products\macrcommonpr oduct.cpp,86) -Application path is C:\Program Files (x86)\Adobe\Adobe Illustrator CS5.1\Support Files\Contents\Windows

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\extensions\mactproductinfofrombr idge.cpp,73) ----Begin to read xman configuration data file---

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\extensions\mactproductinfofrombr idge.cpp,74) -The present xman data file is:

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\extensions\mactproductinfofrombr idge.cpp,75) -C:\Program Files (x86)\Adobe\Adobe Illustrator CS5.1\Support Files\Contents\Windows\Configuration\XManConfig.xml

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\extensions\mactproductinfofrombr idge.cpp,84) ----End to read  xman configuration data file---

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\macrgetxml_impl. cpp,69) -Sending XML contents to AIR

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,402) --------------------Request (C++ side To AIR part ) Start--------------------------

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,405) -Method Name: airParseXML

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,422) --5

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,422) -C:\Program Files (x86)\Adobe\Adobe Illustrator CS5.1\Support Files\Contents\Windows\Configuration\XManConfig.xml

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,422) -Configuration.VariableForExMan.Data

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,448) --------------------Request (C++ side To AIR part ) End---------------------------

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,85) ------------------AIR request To C++ Start-----------------------------------------------

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,88) -Receive the request from AIR, Request name is externalCallBack

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) --5

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -0

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -UserExtensionFolder

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -$UserDataFolder/Adobe/Adobe Illustrator CS5.1 Extensions

                    [DEBUG] Tue Aug 16 08:39:16 2011 (d:\extensionmanager_5.5_win\20110228.m.163\trelo\source\manager\control\owlfrontcontroll er.cpp,108) -$illustrator

                     

                    • 7. Re: Extension Manager CS5/Win7/64 hangs and won't open
                      Carl Sun Level 4

                      When you create or reply a thread, there is a "Attach Files" area under  the input area. A text box and a "browse" button can be found within it.  You can pack the log files into a zip file then click the "browse" button to select the zip file so as to upload it.

                      • 8. Re: Extension Manager CS5/Win7/64 hangs and won't open
                        hollehockdesigns Level 1

                        Okay, I don't seem to have that ability.  I only see Images/Video. Nothing is at the bottom of my input screen other than post message/cancel.

                        I put it on my project's server:

                         

                        or: http://www.hollehockprojects.com/log0.log

                        http://www.hollehockprojects.com/ExtensionManager.log

                         

                        Thanks!!!!

                        • 9. Re: Extension Manager CS5/Win7/64 hangs and won't open
                          Carl Sun Level 4

                          It is very strange that the log0.log is so small. Obviously it only contains the log output of last several seconds. From the ExtensionManager.log (it is generated by "Extension Manager CS5.exe"), the exe file works fine. The problem should be caused by ExMan.swf (it generates log0.log). Since the log0.log is not complete, the real cause can not be determined. Could you please delete these log files and retry until you get the complete log files? (delete existing log files before each attempt). Normally you will get an ExtensionManager.log and several other log files (log0.log, log1.log, log2.log, ..., about 1MB per file). Thanks.

                          • 11. Re: Extension Manager CS5/Win7/64 hangs and won't open
                            XTRUDE64@gmail.com

                            Any luck yet? I have same problem but log files seem to believe it is opening fine.

                             

                            Log:

                            [DEBUG] Wed Aug 17 11:15:44 2011 (d:\extensionmanager_5.0_win\20100305.m.298\trelo\source\manager\win\owlmain.cpp,941) -OWL environment initializd OK

                            [DEBUG] Wed Aug 17 11:15:44 2011 (d:\extensionmanager_5.0_win\20100305.m.298\trelo\source\manager\win\owlmain.cpp,944) -C:\Program Files (x86)\Adobe\Adobe Extension Manager CS5

                            [DEBUG] Wed Aug 17 11:15:44 2011 (d:\extensionmanager_5.0_win\20100305.m.298\trelo\source\manager\win\owlmain.cpp,986) -Create SWF window OK

                            [DEBUG] Wed Aug 17 11:15:44 2011 (d:\extensionmanager_5.0_win\20100305.m.298\trelo\source\manager\win\owlmain.cpp,1005) -C:\Program Files (x86)\Adobe\Adobe Extension Manager CS5\ExMan.swf

                            [DEBUG] Wed Aug 17 11:15:44 2011 (d:\extensionmanager_5.0_win\20100305.m.298\trelo\source\manager\win\owlmain.cpp,1018) -Load Flash OK

                             

                            - AJ

                            • 12. Re: Extension Manager CS5/Win7/64 hangs and won't open
                              Carl Sun Level 4

                              You log generated by ExMan.swf is still not complete, although it has contained most of information output. From the log file, everything seems fine. Since the log of last phase of startup is missing, I have several questions.

                              1. Can you see the window of Extension Manager? If you can see nothing, please delete C:\Users\<YourUserName>\AppData\Roaming\Adobe\Extension Manager CS5.5\Configuration\Extensions\exman_uiPreferences.xml then retry.

                              2. I don't know the process of Extension Manager terminated automatically or you kill it in Task Manager.

                              • 13. Re: Extension Manager CS5/Win7/64 hangs and won't open
                                XTRUDE64@gmail.com Level 1

                                No window ever opens. I can just see it in Task Manager. That is how I kill the program as well. In Task Manager.

                                 

                                In the path:  "C:\Users\{user}\AppData\Roaming\Adobe\Extension Manager CS5\" there are no files or folders other than the "ExtensionManager.log" file.

                                 

                                Thank you for your assistance.

                                 

                                - AJ

                                • 14. Re: Extension Manager CS5/Win7/64 hangs and won't open
                                  hollehockdesigns Level 1

                                  I end up killing it in Task Manager.  It hangs and then I get annoyed. I can let it hang for longer and generate more reports if you'd like me to.  It get to what appears about 80% done with the green status bar....I even see slight shadows of the logos on the far left side....so it appears to get to a certain part (always) and hang there....

                                   

                                  Let me know how long and I can let it hang for a while....

                                   

                                  Thank you!

                                  • 15. Re: Extension Manager CS5/Win7/64 hangs and won't open
                                    Carl Sun Level 4

                                    Each CS product which Extension Manager supports has a file named XManConfig.xml. If Extension Manager can not find this file from a CS product, Extension Manager will not integrate this product. You can rename XManConfig.xml to arbitrary name for all CS products you installed (please search this file under directory where product is installed), then launch Extension Manager. If it can be launched, then restore name of XManConfig.xml for DW and retry.

                                    • 16. Re: Extension Manager CS5/Win7/64 hangs and won't open
                                      hollehockdesigns Level 1

                                      Okay, with all that you said, I tried something else....I "installed" all the software again.....nothing different.  Then I found a new error in opening EM...something having to do with InDesign......so I uninstalled InDesign, restarted the machine and then launched EM.....sure enough, it works. I'll need InDesign back, but how do I bring it back without messing up EM again?

                                      • 17. Re: Extension Manager CS5/Win7/64 hangs and won't open
                                        Carl Sun Level 4

                                        Actually you don't have to uninstall InDesign. Just as I said, you only need to rename XManConfig.xml of InDesign if you want to exclude InDesign.

                                         

                                        After you re-installed InDesign, please grant "users" group "Full control" permission to "C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath" and "C:\ProgramData\Adobe\InDesign\Version 7.5\en_US\Extensions" (Right click the directory in Windows Explorer then select "properties", switch to "Security" tab page in dialog box, click "Edit..." button, select "Users" from "Group or user names" box in new dialog box, then check "Full control" in lower box, click "OK" button twice to exit). If your language is not English, change "en_US" to your locale code. After that you can launch Extension Manager.

                                         

                                        BTW, both your thread title and description say "CS5", but according to your log file, you are using CS5.5. If you are using CS5, please change "7.5" to "7.0" in above two directories.

                                        • 18. Re: Extension Manager CS5/Win7/64 hangs and won't open
                                          Seingatsu

                                          I had the same problem. And I found (in my case) solution! Someone mentioned somewhere that it might be a flash player conflict. And he was right in first place! My first thought - Firefox and it's plugin-container!

                                           

                                          So, here solution: CLOSE FIREFOX and then open Extension Manager.

                                           

                                          So freakin' stupid but works like charm in my case and I checked that five times...

                                          • 19. Re: Extension Manager CS5/Win7/64 hangs and won't open
                                            hollehockdesigns Level 1

                                            I have Firefox installed but never use it....so I decided to just uninstalled that, along with both Flash players I had installed, restarted and then tried to open EM again....still hangs.  Thank you for that idea though!!!!!

                                            • 20. Re: Extension Manager CS5/Win7/64 hangs and won't open
                                              Carl Sun Level 4

                                              I thought you have solved your problem since you have not replied my post #17. Your EM hangs again after you re-installed InDesign, doesn't it? If your EM hangs when it displays "Importing Extensions...", you can simply rename "C:\ProgramData\Adobe\InDesign\Version 7.5\en_US\Extensions" to something else, then EM will not import pre-installed extensions of InDesign. Generally you don't need disable or remove these built-in extensions, so it doesn't matter not to import pre-installed extensions.

                                              • 21. Re: Extension Manager CS5/Win7/64 hangs and won't open
                                                hollehockdesigns Level 1

                                                Yes, sorry. EM worked briefly....and worked once even after I installed InDesign and then stopped again. I got very busy with work so I shelved the issue. I had spent too much time on it and was too frustrated with the inconsistency of it working/not working.

                                                 

                                                Okay, what you just suggested....I did that, it creates a new folder as "extentions"....and then I delete it right away and EM still hangs...I even removed the folder "EmStorepath" in that folder as another attempt to block ID Extentions.  And still hangs....

                                                 

                                                 

                                                 

                                                • 22. Re: Extension Manager CS5/Win7/64 hangs and won't open
                                                  hollehockdesigns Level 1

                                                  I just uninstalled InDesign, restarted...and still hangs....so I have no freaking clue anymore....

                                                  • 23. Re: Extension Manager CS5/Win7/64 hangs and won't open
                                                    Seingatsu Level 1

                                                    I think this is most likely a Flash Player collision error hidden in the background. In my case it was Firefox, in yours it might be anything else. Try to follow this hint, maybe it's another browser, or messenger, skype, anything that might, just might use FP. I keep my finger crossed.