5 Replies Latest reply on Aug 19, 2011 12:05 PM by the_wine_snob

    Pr CS5.5 and Ps (64 bit) crashes...

    rufusclyde Level 1

      I  was doing some HD video editing in Adobe Premiere Pro CS5.5, and still  frame capture in Photoshop, and both Apps crashed, and won’t restart.  The error  information is pasted in below. Would it help to replace the offending  fault modules, amtlib.dll for Pr, and AdobeSWFL.dll for Ps?

       

      This  computer is dedicated to video editing and nothing else, so when I’ve  had this kind of problem in the past, I’ve uninstalled the Apps, and  then reinstalled  them.

       

      Any suggestions?

       

      Thanks in advance.

       

       

      -----------------------------------------------------------

      Pr:

       

      Problem signature:

        Problem Event Name:           APPCRASH

        Application Name:    Adobe Premiere Pro.exe

        Application Version:  5.5.0.0

        Application Timestamp:        4d8a89e8

        Fault Module Name: amtlib.dll

        Fault Module Version:           4.0.0.21

        Fault Module Timestamp:     4d3d3182

        Exception Code:        c0000005

        Exception Offset:      00000000000a1c0e

        OS Version:   6.1.7600.2.0.0.256.4

        Locale ID:      1033

        Additional Information 1:      90e0

        Additional Information 2:      90e040c7222934d88df85c49aad686b3

        Additional Information 3:      cd22

        Additional Information 4:      cd22b31e47330f2844b7a3b9492db65c

       

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      Ps:

       

      Problem signature:

        Problem Event Name:           APPCRASH

        Application Name:    Photoshop.exe

        Application Version:  12.1.0.0

        Application Timestamp:        4d90d339

        Fault Module Name: AdobeSWFL.dll

        Fault Module Version:           2.0.0.11360

        Fault Module Timestamp:     4ccfc3c6

        Exception Code:        c0000005

        Exception Offset:      00000000003547a2

        OS Version:   6.1.7600.2.0.0.256.4

        Locale ID:      1033

        Additional Information 1:      601a

        Additional Information 2:      601a6122e77e1e189cafac6dead29333

        Additional Information 3:      b4f4

        Additional Information 4:      b4f45fe1066b3eea8396d03b994c083a

       

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        • 1. Re: Pr CS5.5 and Ps (64 bit) crashes...
          SFL46 Level 3

          Have you run checkdisk on your program file disk?

           

          Have you run a memory check on your ram?

           

          There doesn't appear to be any commonality between the two crash dumps, suggesting that it might not be software.

          1 person found this helpful
          • 2. Re: Pr CS5.5 and Ps (64 bit) crashes...
            rufusclyde Level 1

            Thanks. I did run checkdisk, and it did not find anything. I hadn't thought to run a memory check, and will do so before my next bootup.

            • 3. Re: Pr CS5.5 and Ps (64 bit) crashes...
              rufusclyde Level 1

              Another possibility is that I'm running the operating system (Windows 7 Enterprise) and the Production Premium suite from an SSD, a Crucial Real 120Gb device, and I've read that these can be problematic.

              • 4. Re: Pr CS5.5 and Ps (64 bit) crashes...
                rufusclyde Level 1

                I ended  up uninstalling Production Premium CS5.5, and all other Adobe products (Flash, Air, Story). I then ran the Creative Suite Cleaner Tool, and reinstalled the Production Premium Suite. Again, Premiere would not open, but this  time, the offending module was nvoglv64.dll

                 

                I found discussion on that on the Photoshop forum, specifically 64 bit Photoshop, and the concensus was a bad NVIDIA driver (I use a GeForce 470 video card). I downloaded and installed the latest driver for my card from NVIDIA, and now Premiere is functioning again. Maybe this was the problem all along?

                • 5. Re: Pr CS5.5 and Ps (64 bit) crashes...
                  the_wine_snob Level 9

                  this  time, the offending module was nvoglv64.dll

                  This module has shown up as faulting in PS, as well. In those cases, the updating of the nVidia driver fixed those too. Perhaps a bad .dll in that version of the driver?

                   

                   

                  Great news that it worked for you, and thanks for updating the thread with what worked for you.

                   

                  Good luck,

                   

                  Hunt