0 Replies Latest reply: Aug 18, 2011 7:23 AM by mrconsulting RSS

    Error: Document could not be found...

    mrconsulting Community Member

      The last four documents that we have sent to individuals for signatures through Adobe eSignatures have encountered the following issue:


      "Document could not be found because of one of the following reasons:
      * Document was rejected by one of signatories
      * Document was cancelled by initiator
      * Document was deleted by initiator
      * Document has expired".


      The document still remains in the Awaiting Signature tab and has not been rejected, cancelled, deleted or expired by any of the signatories or initiator. When an attempt is made to cancel the document and re-send, the same error occurs. Is there any way to troubleshoot this error?