8 Replies Latest reply on Aug 19, 2011 10:07 AM by Todd_Kopriva

    Can't Install after effects please help

    shanpathan

      Hello

      i have adobe cs5 master collection and every thing was fine untill my computer crashes due to virus i finally i install windows 7 on my computer.

      and when i try to install my adobe cs5 master collection on my new os every thing installed except after effects and i am getting an error message.?

      can you please help me out to install after effects on my new os.? the error message is some of the features are missing.? thats why after effects installation can't be completed.?

      i can insert a screen shot of error message please help me

      thank you so much

      Regard's

        • 1. Re: Can't Install after effects please help
          Todd_Kopriva Level 8

          What is the exact text of the error message?

          • 2. Re: Can't Install after effects please help
            Mylenium Most Valuable Participant
            i install windows 7

             

            But is it Win 7 64bit? You know, AE CS5 is 64bit only and naturalyl won't be avialable on a 32bit Win 7.

             

            Mylenium

            • 3. Re: Can't Install after effects please help
              shanpathan Level 1

              Hi

              thank you for your response

              i am attaching the screen shot for exact error message please help me

              thank you so much

               

              and it has os requirement not met i have windows 7 professional with 64 bit.

               

              first message says some required components may have failed to install.

              this could impact functionality of installed applications.

               

               

              some of the solution they are providing.

              1.restart the application.

              2.exti all applications including start up items virus checking and firewall software.

              3.launch the installer and reinstall your application.

               

              below is the complete detail of the error messages.

               

              Exit Code: 6

               

               

              -------------------------------------- Summary --------------------------------------

               

               

              - 1 fatal error(s), 3 error(s), 16 warning(s)

               

               

              WARNING: OS requirements not met for {288DB08D-0708-4A94-B055-55B99E39EB62}

               

               

              WARNING: OS requirements not met for {33A3F995-8333-4676-8D6F-AB7674BB52EA}

               

               

              WARNING: OS requirements not met for {565DE707-5798-4FC3-8DF6-0F58A348A9B0}

               

               

              WARNING: OS requirements not met for {5DDABB74-A879-4BE7-A4C6-FD41793942DB}

               

               

              WARNING: OS requirements not met for {694213D7-1E0E-4C8F-B822-E2E3680C0FCE}

               

               

              WARNING: OS requirements not met for {7816FDDE-40D4-482D-AD7D-97858985DB3E}

               

               

              WARNING: OS requirements not met for {AAE6F374-91CB-45FB-9282-4CFA0DED2088}

               

               

              WARNING: OS requirements not met for {B8D286BC-A68D-4E74-9F68-8756A49896D8}

               

               

              WARNING: OS requirements not met for {C0AA232E-BD1B-40B5-A176-A2BEB67FFAE1}

               

               

              WARNING: OS requirements not met for {CD29B5CA-4727-4114-9AD9-25CCCE6E4014}

               

               

              WARNING: OS requirements not met for {DA1B174B-4297-467C-9EF8-0AB8D4D5171E}

               

               

              WARNING: OS requirements not met for {DE5DE662-2ECB-4D93-967B-221FBCC8A736}

               

               

              WARNING: OS requirements not met for {F319804F-E3A4-4C02-8AEC-CB39A4F6447E}

               

               

              WARNING: OS requirements not met for {F9C71630-0EE3-475C-9E2B-ED95AE197DBD}

               

               

              WARNING: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Adobe\Adobe Utilities - CS5\Pixel Bender Toolkit 2\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging    0X1.4E638DP-1020rea\windows\pb_app.ico42178f80493091e8e552c84a2897e9da68fce32_32_f8049309 1e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Master Collection CS5\Adobe Pixel Bender Toolkit 2.lnk with target C:\Program Files (x86)\Adobe\Adobe Utilities - CS5\Pixel Bender Toolkit 2\Pixel Bender Toolkit.exe

               

               

              WARNING: Payload cannot be installed due to dependent operation failure

               

               

              ERROR: The following payload errors were found during install:

               

               

              ERROR:  - Adobe After Effects CS5_AdobeAfterEffects10en_USLanguagePack: Install failed

               

               

              ERROR:  - Adobe After Effects CS5: Failed due to Language Pack installation failure

               

               

              FATAL ERROR: Cannot create extract assets at 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{DA1B174B-4297-467C-9EF8-0AB8D4D5171E}' from zip file 'C:\Users\Din\Desktop\Adobe CS5 Master Collection\Adobe CS5\payloads\AdobeAfterEffects10AllTrial\Assets1_1.zip'. Error 0

               

               

              -------------------------------------------------------------------------------------

               

               

               

               

               

              after effects.png

              • 4. Re: Can't Install after effects please help
                shanpathan Level 1

                Hi

                thank you for your response

                i am attaching the screen shot for exact error message please help me

                thank you so much

                 

                and it has os requirement not met i have windows 7 professional with 64 bit.

                 

                first message says some required components may have failed to install.

                this could impact functionality of installed applications.

                 

                 

                some of the solution they are providing.

                1.restart the application.

                2.exti all applications including start up items virus checking and firewall software.

                3.launch the installer and reinstall your application.

                 

                below is the complete detail of the error messages.

                 

                 

                Exit Code: 6

                 

                 

                -------------------------------------- Summary --------------------------------------

                 

                 

                - 1 fatal error(s), 3 error(s), 16 warning(s)

                 

                 

                WARNING: OS requirements not met for {288DB08D-0708-4A94-B055-55B99E39EB62}

                 

                 

                WARNING: OS requirements not met for {33A3F995-8333-4676-8D6F-AB7674BB52EA}

                 

                 

                WARNING: OS requirements not met for {565DE707-5798-4FC3-8DF6-0F58A348A9B0}

                 

                 

                WARNING: OS requirements not met for {5DDABB74-A879-4BE7-A4C6-FD41793942DB}

                 

                 

                WARNING: OS requirements not met for {694213D7-1E0E-4C8F-B822-E2E3680C0FCE}

                 

                 

                WARNING: OS requirements not met for {7816FDDE-40D4-482D-AD7D-97858985DB3E}

                 

                 

                WARNING: OS requirements not met for {AAE6F374-91CB-45FB-9282-4CFA0DED2088}

                 

                 

                WARNING: OS requirements not met for {B8D286BC-A68D-4E74-9F68-8756A49896D8}

                 

                 

                WARNING: OS requirements not met for {C0AA232E-BD1B-40B5-A176-A2BEB67FFAE1}

                 

                 

                WARNING: OS requirements not met for {CD29B5CA-4727-4114-9AD9-25CCCE6E4014}

                 

                 

                WARNING: OS requirements not met for {DA1B174B-4297-467C-9EF8-0AB8D4D5171E}

                 

                 

                WARNING: OS requirements not met for {DE5DE662-2ECB-4D93-967B-221FBCC8A736}

                 

                 

                WARNING: OS requirements not met for {F319804F-E3A4-4C02-8AEC-CB39A4F6447E}

                 

                 

                WARNING: OS requirements not met for {F9C71630-0EE3-475C-9E2B-ED95AE197DBD}

                 

                 

                WARNING: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Adobe\Adobe Utilities - CS5\Pixel Bender Toolkit 2\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging    0X1.4E638DP-1020rea\windows\pb_app.ico42178f80493091e8e552c84a2897e9da68fce32_32_f8049309 1e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Master Collection CS5\Adobe Pixel Bender Toolkit 2.lnk with target C:\Program Files (x86)\Adobe\Adobe Utilities - CS5\Pixel Bender Toolkit 2\Pixel Bender Toolkit.exe

                 

                 

                WARNING: Payload cannot be installed due to dependent operation failure

                 

                 

                ERROR: The following payload errors were found during install:

                 

                 

                ERROR:  - Adobe After Effects CS5_AdobeAfterEffects10en_USLanguagePack: Install failed

                 

                 

                ERROR:  - Adobe After Effects CS5: Failed due to Language Pack installation failure

                 

                 

                FATAL ERROR: Cannot create extract assets at 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{DA1B174B-4297-467C-9EF8-0AB8D4D5171E}' from zip file 'C:\Users\Din\Desktop\Adobe CS5 Master Collection\Adobe CS5\payloads\AdobeAfterEffects10AllTrial\Assets1_1.zip'. Error 0

                 

                 

                -------------------------------------------------------------------------------------

                 

                 

                 

                 

                 

                 

                after effects.png

                • 5. Re: Can't Install after effects please help
                  shanpathan Level 1

                  yes i have win 7 professional 64 bit

                  thank you

                  • 6. Re: Can't Install after effects please help
                    Mylenium Most Valuable Participant

                    Mmh, it fails with PixelBender quite obviously. Did you ever install an older version of it manually or nby installing anotehr Adobe app like Flash for instance? If so, uninstalling that might allow you to install it...

                     

                    Mylenium

                    • 7. Re: Can't Install after effects please help
                      shanpathan Level 1

                      Mylenium i have un-installed every thing and try to intsll again and i am getting the same error.?

                      os did not meet some of the requirements.? i have win 7 64 bit.?

                      please help me do i have to install some other components in order to intall after effects.?

                      please help

                      thank you so much

                      Regard's

                      Shan

                      • 8. Re: Can't Install after effects please help
                        Todd_Kopriva Level 8

                        I recommend contacting Adobe Technical Support with issues like this:

                        http://www.adobe.com/support/contact