E_ADEPT_REQUEST_EXPIRED (error code 2004)
Every time I go to authorize Overdrive Media Console through my galaxy tab I keep getting this error. The public library I use has authorization to use this application for book reading/listening. But without authorization I can not use this on my tablet.
I tried talking with a representative of adobe in chat and got no where . And everything I see points to Adobe wanting 39 bucks just to talk to them.
If anyone has any idea how to fix this please help! From chat below had no idea how to do a case. Very dissapointed with the help provided
Here is the chat log:
Neelu : Hello! Welcome to Adobe Customer Service.
will: morning neelu
Neelu : Hi Will.
Neelu : As I understand you are unable to authorize Digital Edition. Am I correct?
will: her email is ***********@yahoo.com
will: and that is registered with adobe
Neelu : I will be glad to check and help you with this.
Neelu : Please allow me a moment to pull up the records.
will: thank you she will appreciate it ... she is trying to read books from the library that are digital
Neelu : Please check your system date and time is set correctly, most likely it will fix problem.
will: okay one sec
Neelu : Sure.
will: time and date are accurate ... she is using a Galaxy Tab
Neelu : Will, I am sorry, it's look like an technical issue, I request you to create a technical webcase to get help on this.
will: okay how do I start?
Neelu : I am providing you with the link to get more information about it, through webcase you will get the resolution via email.
will: thank you neelu!
Neelu : Please click here.
Neelu : Is there anything else I can help you with?
Neelu : Since we have not heard from you for some time, we will now end this chat. Please click to chat with us again if we can be of further assistance.
Neelu : Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Nevermind figured out problem. Timezone was set to eastern instead of central where we live. I hope adobe can find a better solution to this so others are not frustrated by a simple setting.
Unfortunately, you've hit my HOT button. My frustration is with the people
who wrote the software. They did not take the time to figure out how to
tell the user what happened and what to do about it. They've had almost six
years to fix this - and they haven't. I'm beginning to think they're not