From your description, it is not clear what you are doing
Do you have two tracks of video? If so, drag the Ultra Key effect onto the top track. This opens the effect controls dialog box. Under Ultra Key, click on the Key Color eyedropper - don't drag it, just click it once then move the cursor, (now shaped like an eyedropper), into the Program Monitor window and click on the color you want to key. Make sure "fx" in the box beside the words Ultra Key is visible.
What version of Premiere Pro? Have you installed the recent updates? What operating system? What kind(s) of source footage? Has this ever worked before? What other software are you running? Do you have any third-party effects or codecs installed? Tell us about your computer hardware. Are you using Mercury Playback Engine GPU Acceleration?
Premiere Pro - CS5 with latest updates
Lions OS X
HD 1080 MTS Files (AVCHD)
Eyedropper never worked.
No other software or third party plugins running.
Mercury Playback Engine GPU Acceleration - Software
I check everything you mentioned and it's still is not working.
Also I want to note that the eyedropper isn't working in the color corrector
or title make either.
I took the plunge and installed the CS5.5 Premiere Pro Trial.
Tried the ultra-key eye dropper a few times and it work. Then all of a sudden it stopped working. Now when I click on on the keying color I hear the error sound as if I am clicking on the wrong thing. Then I have to click outside of the application to get working again. The color swatch goes to blue, but never picks up the green I am selecting.
I want to upgrade to the full CS5.5 production suite but if it's not going to work consistently I am not going for it.
Do you have mutliple monitors?
We've identified and isolated a bug that causes the eyedroppers to misbehave on Mac OSX when you're using multiple monitors. The bug is specifically regarding the use of multiple monitors when they have different vertical resolutions. If you're not using multiple monitors with different vertical resolutions, then we really want to know about that, because that would be a different bug.
Yes I am using multiple monitors. It works now when I use 1 monitor!
I'm having the same issue with the dropper in Lion 10.7.1, CS5.0.4, and have never used multiple monitors. problem started late last week.
Please give us as much detail as possible, including your hardware details and what operating system you were using before on which the eyedroppers did work.
Did the eyedroppers fail as soon as you updated to Mac OSX v10.7? 10.7.1?
Here is the solution --> Upgrade to CS5.5. Adobe won't say, so I will. The
Eyedropper in ULTRA KEY CS5 doesn't work, they fixed it in CS5.5.
I have the trial version, which is fully function, and it works perfectly!
I will be doing the upgrade to CS5.5 Production Suite in 29 days.
I lost an weeks work because Adobe didn't just say the eyedropper in CS5
doesn't work, upgrade to get a functioning CS5 Premiere.
Michael, in our testing the eyedropper does work in Premiere Pro CS5, as long as you are using either a single monitor or multiple monitors with the same vertical resolution. If you have found otherwise, please give us the details of the system on which the eyedroppers are not working. We think that there may be an issue specific to Mac OSX v10.7 (Lion), which we're still investigating.
Your original post about this was on Friday. This is Monday. We have responded within only a few business hours to investigate your issue.
Didn't work on the following system:
Macbook Pro 13 (Early 2011)
Lion OS X - 10.7.1
8gigs of Ram
No additional plugins or add ons.
It worked fine on Lion 10.7.0.
I've attached a screen grab of the hardware configs of the iMac.
I can't say I noticed the problem upon the Lion 10.7.1 update, although it
could have been.
I'm currently reinstalling CS5 Master Suite, and will do a manual update
to Premiere 5.0.3 while running Lion 10.7.1. If that resolves the issue,
then we'll know the culprit lies somewhere within Premiere 5.0.4.
For our sake, I hope that's it, so we can get back to work.
Laser Stream Video
After completely cleaning CS5 and re-installing, the dropper issue remains even back to Premiere 5.0.0
Looks like there's a compatability issue of some type between the dropper and Lion 10.7.1.
Just did a re-boot, and the dropper is working with the following:
CS5 Master Collection Premiere Pro 5.0.3
(Would not work with versions less than 5.0.3)
I have given in and given up. I am going with CS5.5, it works. Don't have to time and money (loss productivity), to try hit and miss, and Adobe knows the Eyedropper doesn't work in CS5 ultra key.
Happy to hear yours is working!
Sent from my iPhone
Having the same problem using AJA KONA LSe,driver version 8.1.2 with v8.5 AJA Adobe plug-in in a Mac Pro with OS 10.6 and Adobe Premiere CS5 and trou SDI out to a TV-monitor (PAL) for adjusting picture settings.
Same problem here.
cs5 master collection
I know ultra key did miracles on cs5.5, worked like a charm.
But here they eyedropper does not work, i can manually select the color and that is is, it does, but I can never hit it like the eyedropper is supposed to hit it.
I also tried Color key, and both seams to have problem, they both go to black when i click on the green color, like eye dropper confuses green for black.
I have iMac i7 2.93 ghz/ 16gb ram/ and 2 tb drive: pretty up to date
Its the eye droper that does is blind!
And just when I said goodbye to final cut pro:)
I finally got it to work. Do you have dual monitors?
Sent from my iPhone
Nope, this is iMac 27" so its big enough for me, and I am not doing any specific color correction that I would need calibrated external monitor either.
And how did you get it to work? what seams to be the problem with it?
Will Adobe put out a fix for this?
Yes. The fix is CS5.5
Sent from my iPhone
Hi Guys, whats the score with this eyedropper problem now is a fix on its way. I have just upgraded to latest lion os and then put my new cs5.5 software on. it seems the eyedropper is not working in ultra key ( or in any other fx) i can only use the swatch tool. Thats a problem for me as i am colour blind. All was good in premiere cs5 and snow leopard.
I have 12 core mac pro
32 gig ram
stock ati 5770 graphics card.
all software is up to date.
thanks in advance.
Yes, we are working on a fix for the problem with eyedroppers on Lion with Premiere Pro CS5.5.
Hi Todd thanks for reply. Any idea when this may be sorted please?
As soon as possible.
there is a fix for this, you dont have to wait around.
I fixed my problem, and the only one that does not work is CS5 cs5.5 works great.
Dont know more the source which explained the fix, but its out there, on adobe forum as I managed to fix mine.
Edo H. D.
Make sure that you're talking about the same bug that we are.
There are two bugs:
- eyedroppers not working correctly on Premiere Pro CS5 or Premiere Pro CS5.5 on several different operating systems _if_ you're using multiple monitors with different resolutions
- eyedroppers not working at all on Premiere Pro CS5.5 with the 5.5.1 update installed on Lion only, no matter what the monitor setup is
There is no workaround for the second bug other than not using Premiere Pro 5.5.1 on Lion. We are working on a fix for this right now.
The workaround for the first bug is to not use multiple monitors with different resolutions.
Hi Todd , hope you get it sorted soon and thanks for your input Edo. I now place my faith with adobe and I am sure they will fix this Issue. If you adobe guys need any sys specs to help with trouble shooting I will be more than happy to help.
Are we going to see an update for CS5?
I'm having the same problem. I have a single monitor and CS5 and Ultra Key is not working. I desperately need a fix as this affects my livlihood. First the Timecode doesn't work with Lion, now this. I have 10.7.2, by the way.
What about a fix for CS5 with Lion 10.7.2?
I have a a little orthodox solution, but it work, hope be useful for somebody, you can take a printscreen of you reference monitor, paste in photoshop and take the values color and write it.
Looks like this problem has reared its ugly head once again, on CS6 in Mavericks. Is there a fix?
Yes and it's destroying me right now, not only in Ultra Key but everywhere the eyedrop went crazy is there a fix yet?