0 Replies Latest reply on Aug 19, 2011 12:50 PM by ShadeyShade

    Flash CS5 / CS5.5 crashes when importing images, and all of the time

    ShadeyShade

      Hi.

       

      I started working on an animation file in Flash recently.  It was ok at first, but now it crashes all of the time.  It crashes almost 100% of the time when I try to import a sequence of jpegs, but it also seems to crash for no reason at all - when I click on a frame in the timeline, or when I move forward/back through frames on the timeline.

       

      This happened when I was using CS5, so I installed my upgrade copy of 5.5, and that didn't help.  I upgraded my computer from 32bit XP to 64bit Window7.  I'm now running a fresh install of CS5.5 on a fresh install of Windows 7.  It still crashes exactly the same.

       

      I got an error log when I installed the programs.  I don't know if it is related.  It looks like this:

       

      Exit Code: 6

       


      -------------------------------------- Summary --------------------------------------

       


      - 0 fatal error(s), 4 error(s), 8 warning(s)

       

       

       

       

       

      ----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------

       


      WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)

       


      ----------- Payload: {2EE4F060-CEE6-4002-AA8B-91B791541767} Pixel Bender Toolkit 2.6.0.0 -----------

       


      WARNING: DF035: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging    0X1.6E45C2P-1017rea\windows\pb_app.ico42178f80493091e8e552c84a2897e9da68fce32_32_f8049309 1e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Master Collection CS5.5\Adobe Pixel Bender Toolkit 2.6.lnk with target C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\Pixel Bender Toolkit.exe(Seq 89)

       


      ----------- Payload: {208DE3D5-541C-41B0-8595-7A608A6E4306} IE Plugin CS5.1 6.1.0.0 -----------

       


      WARNING: DF012: File/Folder does not exist at G:\Adobe CS5_5\payloads\AdobeContribute6.1-IEPlugin\OEM(Seq 26)

       


      ----------- Payload: {4A4F91EA-5951-4C5C-B911-027D802817EB} Office Plugin CS5.1 6.1.0.0 -----------

       


      WARNING: DF012: File/Folder does not exist at G:\Adobe CS5_5\payloads\AdobeContribute6.1-OfficePlugin\OEM(Seq 34)

       


      ----------- Payload: {DD309051-FACF-4A5E-87F1-C57154BB3DE8} Adobe Contribute CS5.1 6.1.0.0 -----------

       


      WARNING: DF012: File/Folder does not exist at G:\Adobe CS5_5\payloads\AdobeContribute6.1-mul\OEM(Seq 8283)

       


      ----------- Payload: {8DADF070-FE60-4899-8EF0-4242E7702F7D} Adobe Fireworks CS5.1 11.1.0.0 -----------

       


      WARNING: DF012: File/Folder does not exist at G:\Adobe CS5_5\payloads\AdobeFireworks11.1.0All\OEM(Seq 1215)

       


      ----------- Payload: {1C9D6B02-8B92-4E40-8B22-37D8C95430F0} Adobe Fireworks CS5.1_AdobeFireworks11.1.0en_USLanguagePack 11.1.0.0 -----------

       


      WARNING: DF012: File/Folder does not exist at G:\Adobe CS5_5\payloads\AdobeFireworks11.1.0en_USLanguagePack\OEM(Seq 74)

       


      ----------- Payload: {43A1C48E-3E50-410e-951C-E17A66BBF824} Adobe Flash Player 10 Plugin 10.0.0.0 -----------

       


      ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Kris\AppData\Local\Temp\InstallPlugin.exe, command: -install plugin -msi

       


      ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

       

      MSI Error message: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Kris\AppData\Local\Temp\InstallPlugin.exe, command: -install plugin -msi

       


      ----------- Payload: {47CE893F-A0FF-4094-AA16-5209AEA7C7E0} Firefox Plugin CS5.1 6.1.0.0 -----------

       


      WARNING: DF012: File/Folder does not exist at C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{47CE893F-A0FF-4094-AA16-5209AEA7C7E0}\OEM(Seq 32)

       

       

       

       

       

      ERROR: DW050: The following payload errors were found during install:

       


      ERROR: DW050:  - Adobe Flash Player 10 Plugin: Install failed

       


      -------------------------------------------------------------------------------------

       


      Thanks very much if you can help me.

       

      ~Kris