Copy link to clipboard
Copied
I am running Windows XP SP3 -- I recently purchased a Kobo and have had numerous problems. I have had to authorize two different Kobos on the Adobe Digital Editions (ADE) program. I have had to do numerous factory resets on two Kobos, and each time I had to authorize the Kobo on ADE. Searching through postings, I saw that one person had success in uninstalling and reinstalling ADE. I tried this.
Now I cannot authorize the second Kobo. I get the message
E_ACT_TOO_MANY_ACTIVATIONS http://adeactivate.adobe.com/adept/Activate 5057:57:6057 urn:uuid:03a8f4b4-be14-405f-b063-2d70c10e4727
and when I try to proceed by logging into Adobe, I get the message
Error Communicating with AdobeID Server. Please try again
E_AUTH_BAD_DEVICE_KEY
My firewall is configured to allow all ADE communications. I have not changed the settings on my virus checker (AVG) since the time that I first got the authorizations.
I have read some of the postings, but most are too technical for me...one talked about opening Keychain Access etc.
None of the books that I have tried to load onto the Kobo have had any Digital Rights -- they are all free books from Project Gutenberg or some of the free ones from Baen books.
Do I even need to go through ADE to load on public domain epub books?
How do I proceed? Any suggestions would be very helpful.
Adobe has been able to reset the activation count for others when the
issues related to the ereader hardware, so I think you can call them and get
some assistance. I've not seen the 'bad key' message before, so I don't
know what that one means.
Hope this helps!
===============
Copy link to clipboard
Copied
Adobe has been able to reset the activation count for others when the
issues related to the ereader hardware, so I think you can call them and get
some assistance. I've not seen the 'bad key' message before, so I don't
know what that one means.
Hope this helps!
===============
Copy link to clipboard
Copied
I think that this is the solution, but I tried to contact Adobe and in reading through the support section, I got stuck when I was instructed to put in a serial number. I do not remember a serial number showing up when I installed Adobe Digital Editions, or when I reinstalled it. Without the serial number is there a way of contacting Adobe support?
Copy link to clipboard
Copied
Thanks for the assistance. After some searching, I was able to contact Adobe and open a case file. There was a very quick response -- case file established just after 5 pm with the solution (as you suggested, they reset the counter) before 7 AM the next morning. Everything now works!