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E_ACT TOO_MANY_ACTIVATIONS & E_AUTH_BAD_DEVICE_KEY

Guest
Aug 20, 2011 Aug 20, 2011

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I am running Windows XP SP3 -- I recently purchased a Kobo and have had numerous problems.  I have had to authorize two different Kobos on the Adobe Digital Editions (ADE) program.  I have had to do numerous factory resets on two Kobos, and each time I had to authorize the Kobo on ADE.  Searching through postings, I saw that one person had success in uninstalling and reinstalling ADE.  I tried this.

Now I cannot authorize the second Kobo.  I get the message

E_ACT_TOO_MANY_ACTIVATIONS http://adeactivate.adobe.com/adept/Activate 5057:57:6057 urn:uuid:03a8f4b4-be14-405f-b063-2d70c10e4727

and when I try to proceed by logging into Adobe, I get the message

Error Communicating with AdobeID Server. Please try again

E_AUTH_BAD_DEVICE_KEY

My firewall is configured to allow all ADE communications.  I have not changed the settings on my virus checker (AVG) since the time that I first got the authorizations.

I have read some of the postings, but most are too technical for me...one talked about opening Keychain Access etc.

None of the books that I have tried to load onto the Kobo have had any Digital Rights -- they are all free books from Project Gutenberg or some of the free ones from Baen books.

Do I even need to go through ADE to load on public domain epub books?

How do I proceed?  Any suggestions would be very helpful.

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correct answers 1 Correct answer

Engaged , Aug 21, 2011 Aug 21, 2011

Adobe has been able to reset the activation count for others when the

issues related to the ereader hardware, so I think you can call them and get

some assistance. I've not seen the 'bad key' message before, so I don't

know what that one means.

Hope this helps!

===============

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Engaged ,
Aug 21, 2011 Aug 21, 2011

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Adobe has been able to reset the activation count for others when the

issues related to the ereader hardware, so I think you can call them and get

some assistance. I've not seen the 'bad key' message before, so I don't

know what that one means.

Hope this helps!

===============

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Guest
Aug 21, 2011 Aug 21, 2011

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I think that this is the solution, but I tried to contact Adobe and in reading through the support section, I got stuck when I was instructed to put in a serial number.  I do not remember a serial number showing up when I installed Adobe Digital Editions, or when I reinstalled it.  Without the serial number is there a way of contacting Adobe support?

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Guest
Aug 24, 2011 Aug 24, 2011

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Thanks for the assistance.  After some searching, I was able to contact Adobe and open a case file.  There was a very quick response -- case file established just after 5 pm with the solution (as you suggested, they reset the counter) before 7 AM the next morning.  Everything now works!

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