Adobe has been able to reset the activation count for others when the
issues related to the ereader hardware, so I think you can call them and get
some assistance. I've not seen the 'bad key' message before, so I don't
know what that one means.
Hope this helps!
I think that this is the solution, but I tried to contact Adobe and in reading through the support section, I got stuck when I was instructed to put in a serial number. I do not remember a serial number showing up when I installed Adobe Digital Editions, or when I reinstalled it. Without the serial number is there a way of contacting Adobe support?
Thanks for the assistance. After some searching, I was able to contact Adobe and open a case file. There was a very quick response -- case file established just after 5 pm with the solution (as you suggested, they reset the counter) before 7 AM the next morning. Everything now works!