Please see our comments below:
1. Please provide which language you are using, including the language of Windows, Photoshop and Extension Manager.
2. For the photoshop extension, please attach the .mxi file as an attachment of this forum or paste the content of the .mxi file of a typical extension, so that we could make analysis on it. About where to find the .mxi file, please following this steps:
1) If your extension is with .zxp format, please unpack it with file archiver tools like 7zip. Then yo will find the mxi file inside.
2) If your extension is with .mxp format, please install it with Extension Manager, and find the mxi file from "C:\Users\Public\Roaming\Adobe\Extension Manager"
3. For the ExChange website, first please try to access this URL directly with your browser: http://www.adobe.com/go/exchange/
If the above link could be opened, then please try to access the Exchange website from Extension Manager, and tell us the full address it redirects to.
1. Language is English, if that's what you're asking. Or, Windows 7 Home
Edition, Photoshop 12.1 and the Extension Manager I just downloaded from the
Adobe site, so should be the lastest one. Photoshop is the latest version
and part of the CS5.5 web premium edition.
2. What I'm trying to install is a brush set from John Derry with
Lynda.com. He has a new video on the front page of Lynda.com for painting
with Photoshop and these are included as the free brush set. I even tried
the manual installation of these brushes and they don't show up in
Photoshop's preset list even though I can see them now in the
C:Programs/adobe/presets/tools etc. I can actually LOAD them into photoshop
manually. This isn't the only time I've had problems trying to get sort of
extension -- from the Adobe Exchange -- or elsewhere into the actual
application. I tried again last night to go to Adobe Exchange and download
something for Dreamweaver. That I got to work -- downloaded it, unzipped
it, installed it through Extension Manager and it was in Dreamweaver. So,
it seems it's sporatic.
3. The connection to the Exchange doesn't work in Extension Manager. I can
get there directly through the web, however.
It would be really nice if Adobe had an easy to use support system for these
type of problems. It's so difficult to try to find any type of answer of
their website and waiting for someone to answer via a forum takes a lot of
time and a lot of back and forth. If anyone's ever used the newer CMS
called Concrete5, they have a really great forum and some of the developers
monitor the site and respond and that's free source. With what we pay for
Adobe's software, there should be a year of direct support included either
via phone, live chat or e-mail.
Thank you for trying to help me on this. I've loaded them into PS manually
and got it to work that way. But it would be nice if I could have them
permanently in the dropdown boxes. It may also be something to do with the
creation of the brushes for the reason they won't drop in. But the video
shows they worked on the author's PS perfectly, but who knows.
First, thank you very much for your feedback and suggestions on our way of help, we appreciate that. Acctually we aleady have a plan to improve this, it would be delivered later.
Now go back to your problem:
1, For the PS extensions you mentioned in your last post, I found one extension from John Derry with Lynda.com, hope that's the one you were using.
http://www.lynda.com/Photoshop-CS5-tutorials/Transforming-a-Photo-into-a-Painting-with-Pho toshop/83090-2.html?srchtrk=index%3A1%0Alinktypeid%3A2%0Aq%3AJohn%20Derry%0Apage%3A1%0As%3 Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2
I'v tried to install the extension from my site, here are the destination files installed by this extension, please check if they are same with your site:
C:\Program Files (x86)\Adobe\Adobe Photoshop CS5.1\Presets\Actions\John's Cloning Layers LE 1.1.atn
C:\Program Files (x86)\Adobe\Adobe Photoshop CS5.1\Presets\Color Swatches\John's Artist's Brushes LE_Colors.aco
C:\Program Files (x86)\Adobe\Adobe Photoshop CS5.1\Presets\Patterns\John's Artist's Brushes LE_Canvas.pat
C:\Program Files (x86)\Adobe\Adobe Photoshop CS5.1\Presets\Tools\John's Artist's Brushes LE_AP.tpl
C:\Program Files (x86)\Adobe\Adobe Photoshop CS5.1\Presets\Tools\John's Artist's Brushes LE_GP.tpl
2, For the Exchange button in Extension Manager, from your last post, it seems that you still could NOT access the exchange website via clicking the Exchange button embedded in Extension Manager directly. Please help to tell us which URL it's opening when you click the Exchange button.
Yes, those are the exact extensions he's using and that I tried to install
using Extension Manager. They wouldn't install via Extension Manager, so I
put them into Photoshop's directory on my C drive in the Presents File and
then into each respective category. They aren't showing in the actual
Photoshop application when I click on the Preset Tool, but I can load them
manually using the LOAD button. Maybe it's a problem with hos these
particular presents were developed, I don't know.
The EXCHANGE button in Extensions Manager doesn't do anything when I click
on it. It turns 'orange', but that's it. It doesn't respond at all.
I very happy to hear that support is being improved. Adobe has great
products, but when there's a problem, it's extremely difficult to get help.
Also, the on-line manuals aren't very beginner/user friendly. I actually
printed down the entire manual for Fireworks and thought I'd be able to
figure out how to do some things using the manual. It was so difficult to
understand -- lack of examples, screen prints, etc. -- that I've found
Lynda.com and some other on-line sources to be much better. Even YouTube
has some videos that help explain things better. Maybe Adobe could contract
with Lynda.com and use their info and then take what they do and put it into
a step-by-step manual. That's really the only thing Lynda.com is missing is
the step-by-step printed info in manual format. They have the transcripts
available, but a printed "how-to" would be much appreciated. I think
Lynda.com has some direct connection to Adobe because they're authors
certainly seem to fully understand these products and what they can and
can't do. I pay monthly for Lynda on their premium plan so I can download
the exercise files and it's well worth it. If Adobe had something similar
where you could pay a small fee (i.e., $25 to $40) a month for even directly
e-mail or on-line chat for problems, I'd sign up. The current support
system seems very expensive and there's no indication on how good it is. I
had mentioned before how good Concrete5's on-line forum is for getting
help -- they're free source, but they're really good. Just some thoughts.
Again, thank you for taking the time to look at this. It's great to have
the Adobe Exchange, but it does seem difficult to actually get the items
into the applicable programs and get them working. Seems like a lot of
steps. I think one of the most confusing that I've been reading in forums
is that the exchange items are all zipped and I had initially thought that
they would drop into the Extension Manager in zip format and then extension
manager would unzip them, but I guess I was wrong. I've now found I need to
unzip them, save and then use the 'install' on extension manager. If that's
Maybe some step-by-step with screen prints that we could print off the Adobe
site on how to actually do this step-by-step. I'm sure once you 'know' what
you're doing and doing it a couple of times, it's really simple. But
getting to the 'simple' has not been so simple. -Missy
Thanks for you suggestion about the way of help. From my position, I can only answer your technical problems.
1. For the extension you downloaded, after being installed by Extension Manager, please check if the five destination files are copied into correct place. I've listed the destination paths on my PC in my last post, pleach check yours. If all the five files were placed into correct location, then I think the task of Extension Manager is done.
2. For the Exchange behavior, it seems that Extension Manager can't launch your default browser to open the Exchang website. There should be some problem about your PC settings, maybe the firewall, etc. You can try to switch the default browser to another one, to see if it works.