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1. Re: Can not operate Premiere Elements 9.0 on Win 7 64 - bit......Is there any way to make it work?
Steve Grisetti Aug 21, 2011 3:34 PM (in response to Joey Rocco)It runs perfectly on my Windows 7 64-bit, Joey.
Have you got the latest version of Quicktime, from Apple.com, per the system requirements?
Have you manually gone to Windows Update to ensure you have even the non-critical operating system updates?
Have you run a program like Advanced System Care (free from http://www.iobit.com/advancedsystemcareper.html ) to clear off the temp files and tune your registry? Even if your computer is brand new, it can be littered with temp and junk files.
If none of that works, you may have program conflict. Are you running a program like Norton that may be choking this installation?
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2. Re: Can not operate Premiere Elements 9.0 on Win 7 64 - bit......Is there any way to make it work?
DurbsLad Aug 21, 2011 4:11 PM (in response to Steve Grisetti)Beyond what Steve suggests, try disabling your virus checker and firewall as a temporary measure. I had a problem similar to this when I first installed PE9, and it was, I'm fairly sure, the firewall. It's been a long time and the memory is a little vague, but my problem was that it would not run unless I was on-line and gave permission on start-up for Internet access. Unfortunately I can't remember what I changed to fix it permanently - if that surfaces, I'll add that information.
One last thought: there may be an informational box appearing behind the splash screen or app screen, so try minimising the app and see if that reveals anything.
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3. Re: Can not operate Premiere Elements 9.0 on Win 7 64 - bit......Is there any way to make it work?
Joey Rocco Aug 27, 2011 12:05 PM (in response to DurbsLad)Hey fellas...
Ok, none of the things you all suggested worked. I either have a defected disk or its something else. I am still looking for a solution.
Thx,
Joe
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4. Re: Can not operate Premiere Elements 9.0 on Win 7 64 - bit......Is there any way to make it work?
Bill Hunt Aug 27, 2011 12:19 PM (in response to Joey Rocco)Joe,
This ARTICLE has a general checklist for solving crashing and hanging problems with PrE. It then goes into more in-depth troubleshooting, working up to The Case of the Unexplained.
Please let us know the results of each item in the checklist, and then what you do, should more troubleshooting be requred.
Good luck,
Hunt
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5. Re: Can not operate Premiere Elements 9.0 on Win 7 64 - bit......Is there any way to make it work?
Joey Rocco Aug 27, 2011 1:11 PM (in response to Bill Hunt)Hey Bill!!
What you gave me seemed to work!! THANKYOU!!! Now, lets hope it doesnt start any other issues,......
However,... I RMC on the shotcut for the app, and set it to "disable desktop comp"....it worked!!!I will hv to read up on an explanation of that someday, but , thanks again for your help. Now I can do what I gotta do.
-Joe
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6. Re: Can not operate Premiere Elements 9.0 on Win 7 64 - bit......Is there any way to make it work?
Bill Hunt Aug 27, 2011 1:55 PM (in response to Joey Rocco)Joe,
You are most welcome.
Hunt



