Previewing Primary Layout and losing topics

[cde_not]

I have had two issues creating a project with RoboHelp. 1) Sometimes from out of the blue, as I am working on a topic, i will get an error message saying that Robohelp has encountered a problem and must close. When I do close and open up, I have "lost" many of my folders and topics which were previously saved. They are still in the Robohelp directory, but no longer appear in the topic list. The actions I was doing when this problem occured (and has happened multiple times) are: saving all, closing the project, closing the program, and once when I was copying and pasting text from one RH topic to another.

The second issue I have is when I preview the project, not all pages are viewable. I have noticed that the ones that are viewable are saved in the SSL folder, but the ones that are not are not saved in the SSL. And i can't copy and paste the file into the SSl folder. It seems that RoboHelp is not saving the topics properly.

Am I doing something wrong or am I nuts or is it RH that is nuts? Does anybody have any suggestions that can help me?

[Peter Grainge]

Welcome to the forum.

Is your project on a network drive by any chance? If it is move it to your hard disk before you have even more problems.

The SSL folder is for your output, you shouldn't be copying and pasting there. The idea is to work on the source files and then generate to the SSL folder.

[MergeThis]

Better yet, don't even generate to the !SSL folder at all; generate to another location outside your project folder. (Keeps everything separate and pure, don't you know...)

And I agree with Peter that your problems appear to be network-caused.


Good luck,
Leon