7 Replies Latest reply on Aug 25, 2011 11:17 PM by Amelliasen

    Video won't Play


      I have Premiere Elements 9, I can not see my video when I am in the editing area. My audio is there, just not the video. I did have something that said I needed to update my display driver, but when I do that It says that I have the most recent updates.  Please help if you can

        • 1. Re: Video won't Play
          Steve Grisetti Adobe Community Professional

          What  kind of camcorder did your video come from and how did you get it into  your computer?


          When you set up your Premiere Elements project, which project settings did you select?


          Have you ensured that you've got the latest version of Quicktime, per the program's requirements, from Apple.com?


          If   you're looking for some basic how-tos for using the program as well as   information on how to properly set up a project, checck out my free   8-part Basic Training tutorials at Premiere Elements support site   Muvipix.com.


          • 2. Re: Video won't Play
            John T Smith Adobe Community Professional & MVP

            Did you go to the FAQ area?



            There is a FAQ about the display driver


            >see my video


            Already asked... but, what KIND of video?


            Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037?tstart=0
            What is a CODEC... a Primer http://forums.adobe.com/thread/546811?tstart=0
            What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037?tstart=0
            Report back with the codec details of your file, use the programs below
            For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en
            For Mac http://mediainfo.massanti.com/
            Once you know exactly what it is you are editing, report back with that information... and your project setting, and if there is a red line above the video in the timeline, which indicates a mismatch between video and project

            1 person found this helpful
            • 3. Re: Video won't Play
              leahlongstreth-cbTTFr Level 1

              I am using a cannon FS100  recorder. When I down load my files, I down load them to the computer, then open them in Premiere Elements.

              I am new to this program, so I just did the new project and went from there.  When I downloaded the program I went to the apple and downloaded QuickTime at that time, so I think it should be the latest version.

              I have booked marked the website for the basic training, and once I can see my video, that is my nest stop,  I am excited for this program, as I really like the Adobe Photoshop elements 9.

              Thank you for you help,

              • 4. Re: Video won't Play
                Steve Grisetti Adobe Community Professional

                The Canon FS100 camcorder is a multi-format camcorder that shoots a number of video formats. Ideally, you should be shooting your video in LP mode.


                When you create a Premiere Elements project, you should be selecting the settings for a Hard Disk or Flash Drive Camcorder. I show you how to do this in my Basic Training tutorials. If you don't do it, your video might not work or edit correctly.


                Once you've done that, attach your camcorder to your computer via USB and use Premiere Elements Video Importer to get the video from the camcorder into your project. This tool is opened under the Organize tab by selecting Get Media/From Flip, AVCHD or Hard Disk Camera.


                If you follow these steps and have the latest version of Quicktime installed on your computer, the program should work. But it's important that you follow these steps! There are components that need to be activated in order for you to edit this type of footage, and they will only be activated if you've properly set up your video project.

                1 person found this helpful
                • 5. Re: Video won't Play
                  John T Smith Adobe Community Professional & MVP

                  I use a Canon Vixia HFS100, which creates AVCHD files


                  So, you need to start with the proper project setting not just any "just did the new project" setting


                  You also need to copy the entire FOLDER from the camera to hard drive, not just the individual files, since some needed information ABOUT the files is kept in the folder structure and not with the individual file


                  Once you have the folder on your hard drive, import the files from there

                  • 6. Re: Video won't Play
                    the_wine_snob Level 9

                    I am new to this program, so I just did the new project and went from there.


                    When starting a New Project, the most important thing to remember is that one should choose a Project Preset, that matches the Source Footage perfectly. When one does that, most potential problems will disappear.


                    When one is just starting out with Premiere Elements, here is a short-list of RESOURCES, that will answer most questions.


                    Good luck,



                    1 person found this helpful
                    • 7. Re: Video won't Play

                      Why dont you try converting the video with the help of MOD converters into general file format to play it over the number of platforms and devices...!!!


                      i am sure there is some file format not supproting kind of issue with the file.


                      convert it and try opening it....it might work...!!!


                      these convertes are helpful in converting every kind of files into general file format. so you need not to worry while converting your files...!!!